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Service Coordinator Level Jobs in Washington (NOW HIRING)

MedStar Health

Patient Service Coordinator

Olney, MD · On-site

$18.70 - $32.72/hr

Coordinates efficient patient flow through the practice or hospital department assigned. Makes ... to ensure a high level of patient experience. * Takes personal responsibility for the neat ...

MedStar Health

Patient Service Coordinator

Washington, DC · On-site

$18.70 - $32.72/hr

Coordinates efficient patient flow through the practice or hospital department assigned. Makes ... to ensure a high level of patient experience. * Takes personal responsibility for the neat ...

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Service Coordinator Level information

What are the career paths for service coordinators?

Service coordinators can advance to roles such as senior coordinator, program manager, or department supervisor by gaining experience and developing leadership skills. They may also transition into related fields like case management, operations, or client services, often requiring additional certifications or training. Career growth typically involves increasing responsibilities and specialized knowledge in the industry.

What is the role of a service coordinator?

A service coordinator manages and organizes services for clients or customers, ensuring their needs are met efficiently. They communicate with clients, schedule appointments, coordinate with service providers, and maintain documentation, often using management software. Strong organizational and communication skills are essential for success in this role.

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For Service Coordinator Level jobs in Washington, the most frequently searched job titles are:

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The top searched job categories for Service Coordinator Level jobs in Washington are:

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Cities in Washington with the most Service Coordinator Level job openings:

Service Coordinator Level jobs near you
Infographic showing various Service Coordinator Level job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Patient Service Coordinator

MedStar Health

White Plains, MD • On-site

$18.70 - $32.72/hr

Full-time

Re-posted 18 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

135th of 898 rated healthcare providers

Job description

About the Job
General Summary of Position
Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.
Primary Duties and Responsibilities
  • Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
  • Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable
  • Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.
  • Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.
  • Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.
  • Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.
  • Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
  • Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.
  • Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.

Minimal Qualifications
Education
  • High School Diploma or GED required
  • One year of relevant education may be substituted for one year of required work experience.

Experience
  • 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records.
  • Working knowledge of IDX/GE centricity business preferred

Licenses and Certifications
  • CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
  • Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities
  • Excellent interpersonal communication and customer service skills and good telephone etiquette.
  • Requires knowledge of medical terminology and effective oral and written communication skills.
  • Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

This position has a hiring range of
USD $18.70 - USD $32.72 /Hr.

What Medstar Health employees say

Pay

Benefits

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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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