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Service Contract Jobs in Lawrence, MA (NOW HIRING)

Peak Technologies

Contract Administrator

Littleton, MA · Remote

... contract (non-government) renewal management and administrative support, resulting in increased ... Provide responsive customer service while administrating sales support. * Be a problem solver.

Akelius

contract administrator

Boston, MA · On-site

We are looking for an organized, inquisitive and proactive contract administrator to assist in managing the lifecycle of service contracts and supporting vendor activities. This role is essential to ...

CMNE

Service Sales Account Manager

Woburn, MA · On-site

$70K - $80K/yr

Develop a relationship with existing customers Manage service contracts of existing customers as follows: * Have a complete understanding of each customer's service contract * Ensure services are ...

Danaher

Senior Service Sales Specialist

Boston, MA · On-site +1

$109K - $128K/yr

Support contract renewal and penetration by engaging customers ahead of warranty expiration and ... Partner cross-functionally with Field Service Engineers and Service Coordination to ensure ...

Commonwealth of Massachusetts

Contracts Analyst

Boston, MA · On-site

$75K - $90K/yr

Analyze contract proposals and related documents to determine compliance with established criteria and procedures. Recommend award for contracts for goods or services. * Recommend amendments ...

Department of Public Health

Contracts Analyst

Boston, MA · On-site

$75K - $90K/yr

Analyze contract proposals and related documents to determine compliance with established criteria and procedures. Recommend award for contracts for goods or services. * Recommend amendments ...

Renovo Solutions

Procurement Sourcing Leader

Boston, MA

$140K - $150K/yr

Review annual OEM/ISO service contract and T amp;M spend, develop negotiation plans and negotiates with OEM/ISOs to establish high level SLAs, pricing discount rates for service contracts, repairs ...

Renovo Solutions

Strategic Sourcing Manager

Boston, MA · On-site

$140K - $150K/yr

Review annual OEM/ISO service contract and T&M spend, develop negotiation plans and negotiates with OEM/ISOs to establish high level SLAs, pricing discount rates for service contracts, repairs and ...

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All JobsService Contract JobsService Contract Jobs in Lawrence, MA

Service Contract information

See Lawrence, MA salary details

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How much do service contract jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for service contract in Lawrence, MA is $50.44, according to ZipRecruiter salary data. Most workers in this role earn between $45.38 and $55.48 per hour, depending on experience, location, and employer.

What is a service contract?

A service contract is a formal agreement between a service provider and a client that outlines the terms and conditions for the delivery of specific services over a set period. It typically details the scope of work, payment terms, duration, responsibilities, and any warranties or guarantees. Service contracts help protect both parties by clearly defining expectations and procedures for handling disputes or changes to the agreement.

What are the key skills and qualifications needed to thrive as a Service Contract Manager, and why are they important?

To thrive as a Service Contract Manager, you need strong contract negotiation, analytical, and organizational skills, typically supported by a background in business administration, law, or a related field. Familiarity with contract management software, CRM systems, and relevant certifications like Certified Professional Contracts Manager (CPCM) are commonly required. Excellent communication, attention to detail, and problem-solving abilities are standout soft skills for managing client relationships and resolving disputes. These skills are important to ensure compliance, optimize contract value, and maintain positive client and vendor partnerships.

How does a Service Contract Manager typically collaborate with other departments to ensure effective service delivery?

A Service Contract Manager frequently works closely with departments such as sales, operations, and customer support to coordinate contract terms, monitor service levels, and resolve client issues. Regular meetings and cross-functional teams are common to ensure everyone is aligned on client expectations and contractual obligations. This collaboration helps anticipate potential service challenges early, promotes transparent communication, and ensures that all parties are working towards maintaining high customer satisfaction.

What is the difference between Service Contract vs Maintenance Technician?

AspectService ContractMaintenance Technician
CredentialsVaries; often includes certifications like HVAC, electrical, or plumbing licensesTypically requires technical certifications or trade licenses in specific fields
Work EnvironmentClient sites, service centers, or remote locationsIndustrial, commercial, or residential facilities
Employer & IndustryService companies, facilities management, or contractorsManufacturing plants, building maintenance firms, or facilities management

In summary, a Service Contract involves managing ongoing service agreements with clients, often requiring customer interaction and contract management skills. A Maintenance Technician focuses on performing hands-on repair and maintenance tasks. While both roles require technical skills, Service Contracts emphasize service management, whereas Maintenance Technicians concentrate on technical repairs.

What are the most commonly searched types of Service jobs in Lawrence, MA?

The most popular types of Service jobs in Lawrence, MA are:

What are popular job titles related to Service Contract jobs in Lawrence, MA?

For Service Contract jobs in Lawrence, MA, the most frequently searched job titles are:

What job categories do people searching Service Contract jobs in Lawrence, MA look for?

The top searched job categories for Service Contract jobs in Lawrence, MA are:

What cities near Lawrence, MA are hiring for Service Contract jobs?

Cities near Lawrence, MA with the most Service Contract job openings:

Service Contract jobs near you
Infographic showing various Service Contract job openings in Lawrence, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,913 per year, or $50.4 per hour.

Contract Administrator

Littleton, MA • Remote

Peak Technologies
IT Services • 501 - 1,000 employees
Learn more about Peak Technologiesexternal

Full-time

Re-posted 9 days ago

Job description

JOB SUMMARY & SCOPE:
Work closely with the Sales Team, Sales Administration Team, and directly with customers to provide detailed hardware service contract (non-government) renewal management and administrative support, resulting in increased customer service, customer satisfaction, and excellent customer experiences.
KEY ACCOUNTABILITIES:
  • Provide responsive customer service while administrating sales support.
  • Be a problem solver.  Provide recommendations and options to help solve problems.
  • Establish collaborative and positive relationships with our internal team and customers by understanding their needs.
  • Demonstrate knowledge of company’s products and services. (Training will be provided).
  • Provide input to develop a system to manage new and existing maintenance contracts.
  • Aid in documenting contracts and inclusion of entitlement information for quotes on renewals.
  • Assist with communication to customers on serial number contract status.
  • Assist with commercial outreach and notification for maintenance contract renewals.
  • Monitor manufacturers’ web portals for renewals and new contract information.
  • Assist in research and defining appropriate action for specific serial number (internal contract v OEM contract).
  • Assist in administration estimate for contract renewals and assist in managing pricing currently in place.
  • Review and reconcile contract vs. customer serial number inventory; determine outliers and investigate discrepancies.
  • Assist in administration of Managed Services contracts (both internally and with partners).
  • Collaborate with accounting team as needed to problem solve and provide required information required to properly account for unearned revenue on maintenance contracts.
  • Stay informed on new products from sales and technical staff.
  • Respond to Customer Inquiries:
    • Repair status (provide tracking # and timeline for delivery).
    • RMAs and repair requests.
    • Requests for technical support and case number generation.

EDUCATION + EXPERIENCE + KEY TRAITS:
  • Bachelor’s degree desired but sales/maintenance contract support experience in lieu of degree will be considered.
  • Minimum of 3 years’ experience in a customer support environment is preferred.
  • Proficient computer skills including Microsoft Office - Outlook, Word and most importantly, Excel.
  • Experience in NetSuite, ERMA, OEM repair sites, distributor contract management sites, and WMS software applications preferred.
  • High-level of communication skills - ability to communicate effectively via phone and email by utilizing active listening skills.

TYPICAL PERFORMANCE TARGETS:
  • SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
  • COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
  • INNOVATION: Step changed delivery in safety, quality, and/or cost.

LANGUAGE SKILLS:
  • Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
  • Read and interpret documents, procedure manuals and various correspondence from both internal and external.
  • Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION:
  • Role does not involve supervision of direct reports.

DECISION MAKING + REASONING:
  • Able to take accountability and responsibility for business target delivery and decision making.