Service Cloud Product Owner (PO) Location:Remote Role Summary We are seeking an experienced ... Own and manage the product backlog, ensuring clear prioritization aligned with business objectives.
Service Cloud Product Owner (PO) Location:Remote Role Summary We are seeking an experienced ... Own and manage the product backlog, ensuring clear prioritization aligned with business objectives.
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Product Administration: Support all aspects of Service Cloud administration, including case management, omnichannel routing, knowledge management, automation (flows), and service console optimization.
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Your roleMain responsibility is to manage product backlog, define product vision (alongside Product ... Service Cloud knowledge a must have- Experience Cloud knowledge desired- Content Management a must ...
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... services. * Know your stuff be enthusiastic learners, users and advocates of our game-changing ... Product Management; Communication; Advertising Technologies Salary: New York Pay Range: $125,204.74 ...
Service Cloud Product Manager information
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$51.5K - $64.7K
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$91.2K - $104.4K
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$104.4K - $117.6K
5% of jobs
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$136.5K is the 25th percentile. Wages below this are outliers.
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The median wage is $165.9K / yr.
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18% of jobs
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24% of jobs
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19% of jobs
$51.5K
$159.4K
$197K
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Service Cloud Product Owner (PO)
Remote
Full-time
Re-posted 25 days ago
Job description
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Service Cloud Product Owner (PO) for one of our client, Please share your resume with current location & full contact info
Role:Service Cloud Product Owner (PO)
Location:Remote
Job description
Role Summary
We are seeking an experienced Salesforce Service Cloud Product Owner to lead a Scrum team responsible for enhancing and supporting enterprise customer service capabilities. This role will own the product roadmap, backlog prioritization, and delivery execution for Service Cloud initiatives, ensuring scalable, user-centric solutions that improve customer support operations and agent productivity.
The ideal candidate combines strong Product Owner expertise with deep knowledge of Salesforce Service Cloud, customer support processes, and portal management.
Key Responsibilities
Product Ownership & Agile Leadership
- Act as the Product Owner for Salesforce Service Cloud initiatives.
- Own and manage the product backlog, ensuring clear prioritization aligned with business objectives.
- Lead Agile ceremonies including:
- Sprint planning
- Backlog grooming
- Daily stand-ups
- Sprint reviews
- Retrospectives
- Collaborate with Scrum Masters and development teams to deliver high-quality releases on schedule.
- Define product vision, roadmap, and release planning for Service Cloud enhancements.
- Drive configuration and optimization of:
- Case Management
- Omni-Channel Routing
- Knowledge Base
- Service Console
- Email-to-Case
- Escalation workflows
- SLAs and Entitlements
- Partner with technical teams on integrations between Salesforce and external support systems.
- Ensure platform scalability, usability, and operational efficiency.
- Manage customer and partner portal requirements and enhancements.
- Improve self-service capabilities through:
- Knowledge articles
- FAQs
- Community portals
- Automated workflows
- Work with UX and support teams to enhance digital customer experiences.
- Analyze customer support pain points and recommend process improvements.
With regards
Naveen | Talent Acquisition
Rootshell Enterprise Technologies Inc.
Naveen@rootshellinc.com | www.rootshellinc.com
About Rootshell Enterprise Technologies
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