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Service Cloud Product Manager Jobs (NOW HIRING)

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Service Cloud Product Manager information

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$51.5K

$159.4K

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How much do service cloud product manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for service cloud product manager in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Service Cloud Product Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.

Service Cloud Product Owner (PO)

Remote

Rootshell Enterprise Technologies, Inc.
11 - 50 employees

Full-time

Re-posted 25 days ago


Job description

Hello All,
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Service Cloud Product Owner (PO) for one of our client, Please share your resume with current location & full contact info
Role:Service Cloud Product Owner (PO)
Location:Remote
Job description
Role Summary
We are seeking an experienced Salesforce Service Cloud Product Owner to lead a Scrum team responsible for enhancing and supporting enterprise customer service capabilities. This role will own the product roadmap, backlog prioritization, and delivery execution for Service Cloud initiatives, ensuring scalable, user-centric solutions that improve customer support operations and agent productivity.
The ideal candidate combines strong Product Owner expertise with deep knowledge of Salesforce Service Cloud, customer support processes, and portal management.
Key Responsibilities
Product Ownership & Agile Leadership
  • Act as the Product Owner for Salesforce Service Cloud initiatives.
  • Own and manage the product backlog, ensuring clear prioritization aligned with business objectives.
  • Lead Agile ceremonies including:
    • Sprint planning
    • Backlog grooming
    • Daily stand-ups
    • Sprint reviews
    • Retrospectives
  • Collaborate with Scrum Masters and development teams to deliver high-quality releases on schedule.
  • Define product vision, roadmap, and release planning for Service Cloud enhancements.
Salesforce Service Cloud Management
  • Drive configuration and optimization of:
    • Case Management
    • Omni-Channel Routing
    • Knowledge Base
    • Service Console
    • Email-to-Case
    • Escalation workflows
    • SLAs and Entitlements
  • Partner with technical teams on integrations between Salesforce and external support systems.
  • Ensure platform scalability, usability, and operational efficiency.
Portal & Customer Experience Support
  • Manage customer and partner portal requirements and enhancements.
  • Improve self-service capabilities through:
    • Knowledge articles
    • FAQs
    • Community portals
    • Automated workflows
  • Work with UX and support teams to enhance digital customer experiences.
  • Analyze customer support pain points and recommend process improvements.

With regards
Naveen | Talent Acquisition
Rootshell Enterprise Technologies Inc.
Naveen@rootshellinc.com | www.rootshellinc.com