Service Center Engineer Jobs (NOW HIRING)

Company Description
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.
Overview
Position Title: Data Center Engineer
Employment Location: On-site, 5 days a week

• Oak Brook, Illinois & Elk Grove Village, Illinois

Employment Type: Full-Time Employee (Salaried)
How You'll Make an Impact
At Epsilon, we do more than collect and store data. We help some of the world's biggest brands discover real opportunities inside the data types, delimiters, and decimals. We are looking for a Data Center Engineer to help with running the day-to-day operations of our data center.
The person in this position will be responsible for running the day-to-day operations of the data center. Will assist team members with new builds in remote sites. Work with different departments within the company to deploy new environments. This person will be onsite in the data center, will be responsible for receiving new equipment, planning rack layouts and infrastructure cabling. Maintaining a clean and organized data center is a must.
Responsibilities
What You'll Achieve
• Hardware installation & decommission of enterprise servers and cabling infrastructure.
• Troubleshooting and repair of data center hardware and networking infrastructure.
• Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.
• Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
• Monitoring of DC environments using monitoring tools
• Monitoring and respond in a ticketing environment that is used and monitored by multiple internal owners and teams.
• Documentation of activities and create/modify SOPs.
• Decommission life cycle of data center hardware.
• Inventory process, order replacement parts and return failed parts as required.
• Structured cabling, labelling, and troubleshooting of fiber/copper/telecom cables.
• System power supplies and cabling installation, troubleshooting and repair.
• Be able to execute small projects on your own and work with your manager in planning and executing larger local projects.
• Show professionalism on your daily data center routine activities.
• Receive/ship data center equipment as needed.
• Install, Remove, Troubleshoot hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
• Maintain asset inventory and update internal applications as needed.
• Be accessible via cell phone and willing to work onsite as needed.
• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Act within Service Level Agreements (SLA) on the tickets assigned to you in your space
Qualifications
What you'll bring with you:
• 5+ years of professional experience working in a data center environment.
• Knowledge of data center power types and standards
• Troubleshooting Experience on servers, networking devices and IT equipment.
• Capability to lift at least 75 pounds of weight for rack installation and other activities.
• Knowledge of Dell iDRAC and PowerEdge Servers along with other types of servers, storage, and network hardware.
• Inventory management experience, including ordering, receiving, and shipping server parts.
• Strong interest in learning new DC concepts.
• Ability to prioritize work based on business needs and urgency.
• Ability to communicate and write effectively in both verbal and written communication mediums.
• Be a good team player, who is capable of being dependable and trustworthy.
• Experience taking on-call shifts and ability to respond to critical events as needed.
• Experience escalating issues to Sr. onsite staff and management as needed.
Why you might stand out from other talent:
• Professional Linux OS experience is preferred
• Exposure to working with RACADM CLI is a plus
• Dell Openmanage Enterprise experience highly preferred
Additional Information
When you join Epsilon, we'll create something EPIC together. We're a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.
Check out a few of these resources to learn more about what makes Epsilon so EPIC:
Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:

• Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
• Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
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Compensation Range: USD $63,600.00 - USD $118,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/7/2026.