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Service Business Development Manager Jobs in Silver Spring, MD

ford agency

Business Development Manager

Washington, DC · On-site

$128K - $180K/yr

The Business Development Manager will drive marketing strategy with the goal of increasing the firm's visibility and affirming the firm's reputation as a top legal services provider. This individual ...

PACT

Business Development Manager

Washington, DC · On-site

Position Overview The Business Development Manager is responsible for identifying, leading, and securing new funding from a variety of sources, including US Government, bilateral agencies ...

MITAGS

Business Development Manager

Linthicum, MD · On-site

... service agreements. • Resolve customer concerns while maintaining exceptional customer ... manager. • Proven success in business development, consultative sales, strategic account ...

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All JobsService Business Development JobsService Business Development Manager JobsService Business Development Manager Jobs in Silver Spring, MD

Service Business Development Manager information

See Silver Spring, MD salary details

$37.7K

$88.5K

$154K

How much do service business development manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for service business development manager in Silver Spring, MD is $88,494.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $103,400.00 per year, depending on experience, location, and employer.

What is the difference between Service Business Development Manager vs Service Sales Representative?

AspectService Business Development ManagerService Sales Representative
CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in sales or business developmentOften requires a high school diploma or associate degree; sales experience preferred
Work EnvironmentStrategic planning, client meetings, market research, team collaborationCustomer interactions, sales calls, product presentations, client follow-ups
Employer & Industry UsageUsed in service industries like IT, consulting, maintenance, and healthcareCommon in service sectors such as telecommunications, HVAC, and facility services

The Service Business Development Manager focuses on strategic growth, building partnerships, and expanding service offerings, while the Service Sales Representative primarily handles direct sales, customer engagement, and closing deals. Both roles are vital in service industries but differ in scope and responsibilities.

How much do service business development managers get paid?

Service Business Development Managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on experience, industry, and location. Compensation often includes bonuses and commissions based on sales performance, and strong communication and negotiation skills are essential for success in this role.

What cities near Silver Spring, MD are hiring for Service Business Development Manager jobs?

Cities near Silver Spring, MD with the most Service Business Development Manager job openings:

Service Business Development Manager jobs near you

Service Business Development Manager

Germantown, MD • On-site

New Country Motor Car Group
Retail • 1 - 5K employees
Learn more about New Country Motor Car Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Job Summary

New Country Motor Car Group is seeking a Service Business Development Manager to join our dynamic team to provide a luxury experience to our Service customers!

This is a critical leadership role responsible for leading and developing our Service Business Development Center (BDC) team to drive service department appointment growth, customer retention and the overall customer experience and satisfaction. You will oversee daily operations, client outreach, lead management, team performance and analyze data to optimize appointment volume and shop capacity.

Benefits

  • Competitive Pay - (Insert Pay Range)
  • Performance-Based Bonuses
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) Retirement Plan
  • Short- and Long-Term Disability
  • PTO & Sick Leave
  • Paid Training & Professional Development
  • Employee Discounts

Responsibilities

  • Team Leadership: Recruit, train, and coach BDC agents on the handling of inbound and outbound calls, lead management, and handling customers objections.
    • Supervise BDC agents provides daily guidance, performance feedback, and motivation to achieve daily goals.
    • Establish and monitor key performance indicators (KPIs) to include lead conversion, appointment show rate and retention metrics.
    • Conduct regular performance reviews.
    • Coordinate training to enhance lead conversion, communication skills as well as customer experience.
    • Maintain a positive and professional team culture.
  • Outreach Strategy: Strategically direct outbound call, text, and email campaigns with a focus on process optimization. Manage inbound internet leads, phone calls, and website requests while converting these leads to booked service appointments.
  • Lead Management: A primary duty involves acquiring, developing, and implementing a comprehensive process of generating high-quality leads through outbound calls, texts, and email.
    • This includes establishing response time standards, scripts, lists and campaigns.
    • Monitor and manage lead distribution to guarantee that no opportunity is missed.
    • Analyze data to identify trends and make recommendations for improving lead generation and conversion.
  • Onboarding & Training: Facilitate ongoing training sessions, new hire orientation, personalized coaching plans, software systems utilization, and effective lead management.
  • Performance Analysis: Monitor KPI’s and service metrics such as closing rates, appointments set, appointment show rates, transaction values, and customer retention.
    • Analyze these areas to identify skill gaps, future training needs, and specific areas of improvement.
    • Listen to agent calls and coach on call quality.
    • Regular performance audits.
  • Fixed Operations Strategy & Collaboration: Communicate with General Managers and Service Managers across all stores to align initiatives, shop capacity utilization, and department profitability.
    • Conduct monthly meetings with each locations GM & SM on key metrics, performance, phone data, and industry changes.
    • Discuss Appointment volume, shop capacity, monthly campaigns, and action plans for improvement.

Qualifications

  • Proven experience in automotive service operations, BDC management, or fixed operations preferred.
  • Proven leadership skills with the ability to motivate, build trust, and drive compliance with company standards across all levels of dealership staff.
  • Solid experience in leading a service BDC team in an automotive dealership environment.
  • Strong understanding of automotive maintenance schedules and repair processes
  • Experience building and implementing scalable processes and systems.
  • Strong background in KPI development, performance tracking, and accountability structures
  • Exceptional communication skills with the ability to defuse tense customer situations.
  • High accountability mindset with a focus on results and exceeding targets
  • Time management and multitasking skills in a fast-paced environment
  • Proficient technology skills with CRM and DMS and Manufacturers software
  • Team player with collaborative attitude

About Us

New Country Motor Car Group is one of the largest independent auto groups in the United States.   We are a family owned and operated company who has built success on the foundation of investing in our people to facilitate growth and a rewarding work environment. We represent some of the most respected luxury automotive manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, Virginia, and Florida. We carry a wide variety of brands which include Ferrari, Porsche, BMW, Audi, Mercedes-Benz, Jaguar, Land Rover, Lexus, MINI, and Toyota.

Annual Compensation Range: $130,000 - $150,00

New Country Motor Car Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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