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Service Ambassador Hotel Jobs in Bothell, WA (NOW HIRING)

Coast Hotels

Convention Services Manager

Seattle, WA · On-site

$77K - $80K/yr

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly ... Coordinate and service all assigned group meetings and events from contract handoff through ...

Eurest

HOSPITALITY AMBASSADOR (FULL TIME)

Seattle, WA · On-site

$28/hr

* We are hiring immediately for full time HOSPITALITY AMBASSADOR positions. * Location : Dela SEA D1 ... Previous customer service experience in high-end hotels or resorts is preferred. * Perks : Weekly ...

Compass Group

HOSPITALITY AMBASSADOR

Seatac, WA · On-site

$28/hr

* We are hiring immediately for full time HOSPITALITY AMBASSADOR positions. * Location : Dela SEA D1 ... Previous customer service experience in high-end hotels or resorts is preferred. * Perks : Weekly ...

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Service Ambassador Hotel information

How to become a service ambassador?

To become a service ambassador, candidates typically need excellent communication and customer service skills, along with a friendly demeanor. Relevant experience in hospitality or customer-facing roles can be beneficial, and some employers may require a high school diploma or equivalent. Training is often provided on the job to familiarize new ambassadors with company standards and procedures.

How does a service ambassador in a hotel typically collaborate with other departments to enhance the guest experience?

Service Ambassadors at hotels work closely with various departments such as front desk, housekeeping, concierge, and food & beverage to ensure guests receive seamless service throughout their stay. They act as a bridge between guests and hotel staff, relaying feedback, addressing concerns, and coordinating special requests. Regular communication and teamwork are essential, especially during peak periods or events, to promptly resolve issues and exceed guest expectations. This cross-departmental collaboration not only improves guest satisfaction but also fosters a supportive work environment.

What is a service ambassador in a hotel?

Service Ambassadors in a hotel are hospitality professionals responsible for providing exceptional guest experiences from arrival to departure. They serve as a main point of contact for guests, assisting with check-in and check-out, addressing guest needs, and offering information about hotel amenities and local attractions. Service Ambassadors ensure that guests feel welcomed, valued, and satisfied throughout their stay, often going above and beyond to resolve issues and create memorable moments. Their role is crucial in maintaining the hotel's reputation for excellent service.

What skills and qualifications are needed to thrive as a service ambassador in a hotel?

To excel as a Service Ambassador in a hotel, you need strong customer service skills, hospitality knowledge, and often a diploma or degree in hospitality management or a related field. Familiarity with hotel property management systems, reservation software, and point-of-sale systems is typically required. Exceptional communication, problem-solving abilities, and a welcoming attitude help Service Ambassadors create memorable guest experiences. These competencies ensure guest satisfaction, foster positive reviews, and contribute to the overall success and reputation of the hotel.

What is the difference between Service Ambassador Hotel vs Front Desk Agent?

AspectService Ambassador HotelFront Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service experience, hospitality training
Work EnvironmentHotel lobby, guest interaction, event supportHotel front desk, guest check-in/out, reservations
Employer & IndustryHotels, resorts, hospitality industryHotels, resorts, hospitality industry

Both roles focus on guest interaction and require hospitality experience. Service Ambassadors often have broader responsibilities including guest engagement and event support, while Front Desk Agents primarily handle check-in, check-out, and reservations. Both positions are essential in hotel operations and share similar credentials, but their daily tasks differ slightly.

What job categories do people searching Service Ambassador Hotel jobs in Bothell, WA look for? The top searched job categories for Service Ambassador Hotel jobs in Bothell, WA are:
Service Ambassador Hotel jobs near you
Infographic showing various Service Ambassador Hotel job openings in Bothell, WA as of June 2026, with employment types broken down into 6% As Needed, 52% Full Time, 33% Part Time, 6% Temporary, and 3% Nights. Highlights an 97% Physical, and 3% Remote job distribution.

Guest Services Ambassador (Part Time)

Populus Hotel

Seattle, WA • On-site

$25/hr

Other

Retirement, PTO

Posted 4 days ago

Job description

GUEST SERVICES AMBASSADOR (PART TIME)
Reports to Guest Services Manager; position is non-exempt
THE ROLE
The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Populus Seattle, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hotel Westland a personal, one-of-a-kind experience.
WHAT'S IN IT FOR YOU
  • $25.00 hourly rate
  • Part Time Hours
  • Paid Vacation, Seattle Paid Sick and Safe Time
  • 401(k) Retirement Plan with employer match
  • Paid time off to volunteer for the causes you care about in your community
  • Strong sense of belonging through diversity, equity, and inclusion

WHAT YOU WILL DO
  • Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
  • Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
  • Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
  • Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
  • Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
  • You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
  • Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
  • Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
  • Demonstrate expert knowledge of the position's service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Services Manager to improve upon the services offered to our guests
  • Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback
  • Seize any opportunity to go beyond the expectations of the position to assist with a guest's needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager

WHAT YOU WILL NEED
  • Passion for the people, place, and culture of our community
  • Minimum of two (2) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experience
  • Professional proficiency of the English language in reading, writing and verbal communication
  • Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
  • Ability to lift up to 25 lbs. for handling guest luggage
  • Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
  • Ability to work shifts: AM (7:00am-3:30pm) and PM (3:00-11:30pm), that may include weekends and holidays

WHO WE ARE
Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.
Located in the heart of Seattle's storied Pioneer Square, Populus Seattle is poised to anchor one of the country's most significant adaptive reuse developments, as one of three main historic buildings that are connected by activated alleyways. This historic building, originally constructed in 1907 as the Manufacturers Exchange Building, built of sturdy brick and heavy timber is a testament to the craft of the hands that built it - merging and weaving the historic narratives of the great continental railways and the bustling seaport of Seattle. The 120-room boutique hotel will feature Pioneer Square's first rooftop bar, a signature restaurant, a strong community connection, and design that evokes the feeling of a Pacific Northwest rainforest.
The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World's Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
Pay Range: $25 per hour

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