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Service Advisor Trainer Jobs in Decatur, GA (NOW HIRING)

Jim Ellis Mazda Maserati

SERVICE ADVISOR

Atlanta, GA · On-site

Paid Training * Long-term and Short-term Disability * Employee Assistance Program * $10,000 company ... Previous Service Advisor experience is preferred * CDK experience is preferred * Ability to multi ...

Jim Ellis Kia of Kennesaw

SERVICE ADVISOR

Kennesaw, GA · On-site

Paid Training * Long-term and Short-term Disability * Employee Assistance Program * $10,000 company ... Previous Service Advisor experience is preferred * CDK experience is preferred * Ability to multi ...

Hennessy Auto Group

Service Advisor

Alpharetta, GA · On-site

As a service advisor, you are the liaison between the customer and technician and are responsible ... Paid training and certifications * Unlimited career growth opportunities * Full range benefits ...

Jim Ellis Mazda Marietta

SERVICE ADVISOR

Marietta, GA · On-site

Paid Training * Long-term and Short-term Disability * Employee Assistance Program * $10,000 company ... Previous Service Advisor experience is preferred * CDK experience is preferred * Ability to multi ...

Jim Ellis Mazda Marietta

SERVICE ADVISOR

Marietta, GA · On-site

Paid Training * Long-term and Short-term Disability * Employee Assistance Program * $10,000 company ... Previous Service Advisor experience is preferred * CDK experience is preferred * Ability to multi ...

Hennessy Lexus

Service Advisor

Atlanta, GA

As a service advisor, you are the liaison between the customer and technician and are responsible ... Paid training and certifications * Unlimited career growth opportunities * Full range benefits ...

Hennessy Auto Group

Service Advisor

Atlanta, GA · On-site

At Hennessy, service advisors are the face of the service department and play a crucial role in ... Paid training and certifications * Unlimited career growth opportunities * Full range benefits ...

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Service Advisor Trainer information

See Decatur, GA salary details

$11

$25

$44

How much do service advisor trainer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for service advisor trainer in Decatur, GA is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $29.09 per hour, depending on experience, location, and employer.

What is a service advisor trainer?

A Service Advisor Trainer is a professional who educates and mentors service advisors, typically in the automotive or service industries. Their main responsibility is to develop and deliver training programs that help service advisors improve their customer service, technical knowledge, sales skills, and understanding of company policies. They may conduct workshops, create learning materials, and provide on-the-job coaching to ensure service advisors can effectively communicate with customers and support business goals. Service Advisor Trainers play a crucial role in elevating the performance and professionalism of service departments.

What are the key skills and qualifications needed to thrive as a service advisor trainer?

To thrive as a Service Advisor Trainer, you need deep knowledge of automotive service processes, customer service expertise, and experience as a service advisor—often supported by industry certifications like ASE or manufacturer credentials. Familiarity with dealership management systems (DMS), CRM software, and training platforms is typically required. Exceptional communication, coaching, and interpersonal skills help trainers effectively mentor and motivate service advisors. These competencies ensure trainees gain the practical knowledge and confidence needed to deliver high-quality customer experiences and drive business success.

What are some common challenges service advisor trainers face when working with new advisors, and how can these be addressed?

Service Advisor Trainers often encounter challenges such as varying levels of experience among trainees, resistance to adopting new processes, and ensuring consistent customer service standards. To address these, trainers utilize interactive training methods, provide real-world scenarios, and offer ongoing support through feedback and follow-ups. Building rapport and fostering a supportive learning environment also helps trainees feel confident and open to growth, ultimately improving their performance and customer satisfaction.

What is the difference between Service Advisor Trainer vs Service Advisor?

AspectService Advisor TrainerService Advisor
Primary RoleTrain and develop service advisors' skills and knowledgeInteract with customers, recommend services, and manage vehicle repairs
Required CredentialsExperience in automotive service, training skills, certifications in automotive technologyAutomotive service experience, customer service skills, certifications vary
Work EnvironmentTraining rooms, dealership offices, service departmentsDealerships, service lanes, customer areas

While a Service Advisor Trainer focuses on educating and developing service advisors' skills, a Service Advisor directly interacts with customers to recommend services and manage repairs. Both roles are essential in automotive service operations but differ in daily responsibilities and focus areas.

Can I be a service advisor trainer with no experience?

Becoming a service advisor trainer typically requires prior experience as a service advisor to understand the role's responsibilities and customer service skills. Training others often involves knowledge of automotive systems, communication skills, and sometimes certification, but most employers prefer candidates with relevant industry experience before transitioning into a trainer role.

Can you make a lot of money as a service advisor trainer?

Service advisor trainers can earn a competitive salary, often supplemented by bonuses or commissions based on performance and training effectiveness. Income varies depending on experience, location, and the size of the dealership or service center, with some earning above average wages in the automotive industry.

What cities near Decatur, GA are hiring for Service Advisor Trainer jobs?

Cities near Decatur, GA with the most Service Advisor Trainer job openings:

SERVICE ADVISOR

Atlanta, GA • On-site

Jim Ellis Mazda Maserati
See more jobs at Jim Ellis Mazda Maseratiexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best!
We have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Maserati/Alfa Romeo today!
What Jim Ellis Can Offer You:
  • Weekly Pay Checks + Bonuses based on performance
  • Employee discounts on products, services, and vehicle purchases
  • Closed on Sundays + 6 Employer-Paid Holidays + Paid Time Off
  • Employee Referral Program of up to $500 per referral
  • Medical, Dental, and Vision Insurance
  • 401k
  • Provided lunch on Saturdays
  • Career advancement opportunities and promotions from within
  • Highly competitive pay and productive shop
  • Paid Training
  • Long-term and Short-term Disability
  • Employee Assistance Program
  • $10,000 company-paid life insurance for full-time employees (additional coverage available)
  • Continued Education with Dale Carnegie and DeVry University

Your Responsibilities & Essential Job Duties:
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
  • Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
  • Communicate additional repair and service needs to the customer based on vehicle inspection
  • Administer the manufacturer warranty for qualifying vehicle repairs
  • Confirm and offer resolution to customer concerns
  • Consult with customers on applicable service specials and keep customer informed on completion times and services expenses

Job Requirements & Qualifications:
  • High school diploma or equivalent preferred
  • Must be authorized to work in the US
  • Must have a valid Driver's License
  • Minimum of 18 years of age to be able to drive for the company
  • Previous Service Advisor experience is preferred
  • CDK experience is preferred
  • Ability to multi-task in a fast-paced work environment
  • Basic mechanical understanding of a vehicle

Why Choose Jim Ellis?
Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our employees, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly-satisfied customers and employees. Selling and servicing vehicles is what we do, but taking care of people is who we are!
Apply now!
We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.

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