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Service Advisor Manager Jobs in Madison, CT (NOW HIRING)

Chevrolet of Milford

Service Advisor

Milford, CT

$75K - $100K/yr

Greet customers and manage service appointments * Explain service recommendations and specials ... Automotive service advisor experience preferred * Reynolds & Reynolds experience preferred ...

Chevrolet of Milford

Service Advisor

Milford, CT · On-site

$75K - $100K/yr

Greet customers and manage service appointments * Explain service recommendations and specials ... Automotive service advisor experience preferred * Reynolds & Reynolds experience preferred ...

Chevrolet of Milford

Service Advisor

Milford, CT

$75K - $100K/yr

Greet customers and manage service appointments * Explain service recommendations and specials ... Automotive service advisor experience preferred * Reynolds & Reynolds experience preferred ...

Chevrolet of Milford

Service Advisor

Milford, CT · On-site

$75K - $100K/yr

Greet customers and manage service appointments * Explain service recommendations and specials ... Automotive service advisor experience preferred * Reynolds & Reynolds experience preferred ...

A-1 Auto Service Inc

SERVICE ADVISOR

New Haven, CT · On-site

Experienced Service Advisors Needed!!! Do you have Service Writer experience in either a dealership ... This role requires managing many customers, priorities, communication and follow-up throughout the ...

Riverhead Ford

Service Advisor

Riverhead, NY · On-site

$75K - $120K/yr

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

Riverhead Ford

Service Advisor

Riverhead, NY · On-site

$75K - $120K/yr

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

Riverhead Ford

Service Advisor

Riverhead, NY · On-site

$75K - $120K/yr

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

Riverhead Ford

Service Advisor

Riverhead, NY · On-site

$75K - $120K/yr

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

BMW of North Haven

Service Advisor

North Haven, CT

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

BMW of North Haven

Service Advisor

North Haven, CT · On-site

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

BMW of North Haven

Service Advisor

North Haven, CT

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

BMW of North Haven

Service Advisor

North Haven, CT · On-site

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

Acura of Milford

Service Advisor

North Haven, CT · On-site

... Service Advisor!! No experience required! The right person for this role is friendly, dedicated ... time management/efficiency, parts ordering, job completion times. * Oversee and participate in ...

Acura of Milford

Service Advisor

North Haven, CT · On-site

... Service Advisor!! No experience required! The right person for this role is friendly, dedicated ... time management/efficiency, parts ordering, job completion times. * Oversee and participate in ...

Acura of Milford

Service Advisor

North Haven, CT · On-site

... Service Advisor!! No experience required! The right person for this role is friendly, dedicated ... time management/efficiency, parts ordering, job completion times. * Oversee and participate in ...

Acura of Milford

Service Advisor

North Haven, CT · On-site

... Service Advisor!! No experience required! The right person for this role is friendly, dedicated ... time management/efficiency, parts ordering, job completion times. * Oversee and participate in ...

Acura of Milford

Service Advisor

North Haven, CT

... Service Advisor!! No experience required! The right person for this role is friendly, dedicated ... time management/efficiency, parts ordering, job completion times. * Oversee and participate in ...

Ocean Nissan Milford

Service Advisor

Milford, CT · On-site

$60 - $90/hr

Automotive Service Advisor Company Description Victory Automotive Group is family owned ... Makes repair recommendations and manages delivery of repairs by setting and managing customer ...

Ocean Nissan Milford

Service Advisor

Milford, CT · On-site

$60K - $90K/yr

Automotive Service Advisor Company Description Victory Automotive Group is family owned ... set/manage expectations on the part of the customers and the technicians in terms of service ...

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All JobsService Advisor JobsService Advisor Manager JobsService Advisor Manager Jobs in Madison, CT

Service Advisor Manager information

See Madison, CT salary details

$11

$24

$42

How much do service advisor manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service advisor manager in Madison, CT is $24.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.88 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

Can you make a lot of money as a service advisor manager?

Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.

What cities near Madison, CT are hiring for Service Advisor Manager jobs?

Cities near Madison, CT with the most Service Advisor Manager job openings:

Service Advisor Manager jobs near you

Service Advisor

Chevrolet of Milford

Milford, CT

$75K - $100K/yr

Full-time

Re-posted 19 days ago

Job description

CHEVROLET OF MILFORD, SERVICE ADVISOR

This posting is for a Experienced Service Advisor position at Chevrolet of Milford.

Key Details
  • Pay: Estimated earning potential of $75,000–$100,000 per year
  • Schedule: Full-time, including Saturdays (5-day workweek)
  • Experience: Service advisor experience preferred
  • Location: Milford, Connecticut
  • Language: Spanish/English bilingual skills are a plus
Main Responsibilities
  • Greet customers and manage service appointments
  • Explain service recommendations and specials
  • Create and manage repair orders from opening to closing
  • Keep customers updated on repair progress, costs, and completion times
  • Answer questions about repairs, maintenance, warranties, and vehicle concerns
  • Maintain strong customer satisfaction (CSI) scores
  • Coordinate with technicians, management, and customers
  • Handle warranty-related processes and documentation
  • MUST HAVE STRONG COMMUNICATION SKILLS 
  • MUST HAVE STRONG SELLING SKILLS 
Qualifications
  • Strong customer service and communication skills
  • Organized and detail-oriented
  • Ability to work independently and as part of a team
  • Valid driver's license and clean driving record
  • Automotive service advisor experience preferred
  • Reynolds & Reynolds experience preferred (training available)
  • GM dealership experience is a plus
What We are Looking For
  • Build customer relationships
  • Manage multiple service cases simultaneously
  • Communicate clearly and professionally
  • Maintain high customer satisfaction while keeping repair orders moving efficiently
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.