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Service Advisor Manager Jobs in Eden Prairie, MN

Fury Motors

Service Advisor

South Saint Paul, MN · On-site

$48K - $180K/yr

Description Service Advisor About the Role The Service Advisor is the primary liaison between ... Handle phone calls, scheduling, and appointment management. * Review MPI results with customers.

Fury Motors

Service Advisor

South Saint Paul, MN · On-site

$48K - $180K/yr

Job Type Full-time Description Service Advisor About the Role The Service Advisor is the primary ... Handle phone calls, scheduling, and appointment management. * Review MPI results with customers.

Audi Richfield

Service Advisor

Richfield, MN · On-site

Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant (required) * 5+ years of experience in a luxury automotive environment * Above-average energy and a genuine drive ...

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Service Advisor Manager information

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$26

$46

How much do service advisor manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service advisor manager in Eden Prairie, MN is $26.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $30.38 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

Can you make a lot of money as a service advisor manager?

Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.

What cities near Eden Prairie, MN are hiring for Service Advisor Manager jobs?

Cities near Eden Prairie, MN with the most Service Advisor Manager job openings:

Service Advisor Manager jobs near you
Infographic showing various Service Advisor Manager job openings in Eden Prairie, MN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,996 per year, or $26.4 per hour.

Automobile Service Advisor/Manager Assistant Manager

EEG Management

Shoreview, MN • On-site

$55K - $100K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 27 days ago

Job description

Job Title: Automobile Service Writer/Manager.
Location: Shoreview Amoco.
Job Type: Full-Time.
Position Overview:

We are seeking a knowledgeable and customer-focused Automobile Service Writer/Manager to oversee daily operations of our service department. This role combines strong customer service skills with technical understanding of automotive repair and maintenance. The Service Writer/Manager will act as the liaison between customers and technicians, ensuring a smooth workflow, accurate repair documentation, and a high level of customer satisfaction.
Key Responsibilities:
  • Greet customers, listen to their concerns, and accurately document vehicle issues.
  • Create, explain, and manage repair orders with clarity and professionalism.
  • Provide cost estimates, timelines, and obtain customer approval for services.
  • Assign and schedule work to technicians based on skill, availability, and priority.
  • Monitor repair progress and communicate updates to customers.
  • Ensure all services are completed accurately, on time, and within budget.
  • Handle warranty claims, insurance paperwork, and parts ordering as needed.
  • Maintain a clean, safe, and organized service area.
  • Train, supervise, and support service staff to meet performance goals.
  • Promote additional services, preventive maintenance, and dealership/ shop specials.
  • Resolve customer complaints with professionalism and efficiency.
  • Track department performance metrics, including sales, productivity, and customer satisfaction.
Qualifications:
  • High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).
  • 3+ years of experience as a Service Writer, Advisor, or Automotive Service Manager.
  • Strong understanding of automotive systems, diagnostics, and repair processes.
  • Excellent communication and interpersonal skills.
  • Proven ability to manage staff and delegate effectively.
  • Proficiency with automotive software (e.g., Reynolds & Reynolds, CDK, Mitchell, etc.) and MS Office.
  • Strong organizational and problem-solving skills.
  • Valid driver's license and clean driving record.
Preferred Skills:
  • ASE certification or equivalent industry certifications.
  • Previous management or supervisory experience.
  • Sales and customer service background.
Compensation & Benefits:
  • Competitive base salary plus performance-based incentives.
  • Health, dental Insurance.
  • Paid time off and holidays.
  • 401(k) retirement plan.
  • Employee discounts on parts and services.