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Service Advisor Manager Jobs in West Virginia (NOW HIRING)

Worldwide Equipment

SERVICE ADVISOR

Charleston, WV · On-site

Service Advisor Position The Service Advisor acts as an advocate for the customer, playing a key ... Performs other related duties as assigned by management. Qualifications To perform this job ...

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Worldwide Equipment

SERVICE ADVISOR

Charleston, WV · On-site

Service Advisor Position The Service Advisor acts as an advocate for the customer, playing a key ... Performs other related duties as assigned by management. Qualifications To perform this job ...

New

Worldwide Equipment

SERVICE ADVISOR

Huntington, WV · On-site

Service Advisor Position The Service Advisor acts as an advocate for the customer, playing a key ... Performs other related duties as assigned by management. Qualifications To perform this job ...

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Worldwide Equipment

SERVICE ADVISOR

Huntington, WV · On-site

Service Advisor Position The Service Advisor acts as an advocate for the customer, playing a key ... Performs other related duties as assigned by management. Qualifications To perform this job ...

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Service Advisor Manager information

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How much do service advisor manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service advisor manager in West Virginia is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $23.08 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

Can you make a lot of money as a service advisor manager?

Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.

What are the most commonly searched types of Service Advisor jobs in West Virginia?

The most popular types of Service Advisor jobs in West Virginia are:

What cities in West Virginia are hiring for Service Advisor Manager jobs?

Cities in West Virginia with the most Service Advisor Manager job openings:

Service Advisor Manager jobs near you

Chevrolet Service Lane Manager

Carter Myers Automotive

Martinsburg, WV • On-site

$60K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Carter Myers Automotive rating

5.7

Company rating: 5.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

123rd of 156 rated car dealerships

Job description

Description:

Chevrolet Service Lane Manager

Service Drive Manager | Automotive Service Manager | Fixed Operations Leader

Are you an experienced automotive service professional with a passion for leadership, customer satisfaction, and operational excellence? CMA is seeking a Chevrolet Service Lane Manager to lead our service drive operations, develop high-performing service advisors, and deliver an exceptional customer experience.


This is an outstanding opportunity for an experienced Service Manager, Service Drive Manager, Service Lane Manager, Assistant Service Manager, or Fixed Operations professional looking to advance their career with an employee-owned automotive organization.


Compensation

  • $60,000 - $125,000+ annually
  • Competitive base compensation
  • Commission and performance incentives
  • Income potential based on experience and results

Benefits

  • Employee Stock Ownership Plan (ESOP) – Become an owner through our employee-owned company
  • 401(k) with company support
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Vehicle Purchase Program
  • Employee Discounts on Parts and Service
  • Paid Training and Professional Development
  • Career Growth Opportunities
  • Employee Assistance Program
  • Closed on Sundays


Requirements:

What You'll Do

  • Lead daily operations of the automotive service drive
  • Coach, mentor, and develop service advisors
  • Ensure exceptional customer satisfaction and retention
  • Resolve customer concerns and service-related issues
  • Monitor service department performance metrics
  • Improve workflow efficiency and maximize productivity
  • Work closely with technicians and dealership leadership
  • Support warranty compliance and manufacturer standards
  • Drive profitability while maintaining a superior customer experience
  • Foster a positive, accountable, and professional team culture

Qualifications

  • Previous automotive dealership service management experience preferred
  • Strong customer relationship management skills
  • Experience managing automotive service operations
  • Proven leadership and coaching abilities
  • Knowledge of automotive repair processes and warranty administration
  • Excellent communication and problem-solving skills
  • Results-oriented mindset with strong organizational abilities
  • High school diploma or equivalent required
  • Automotive service management experience strongly preferred

Why Join CMA?

CMA is an employee-owned organization committed to developing leaders, supporting career growth, and delivering exceptional experiences for customers and employees alike. As a Service Lane Manager, you'll have the opportunity to make a direct impact on customer retention, team performance, and dealership success.


SEO Keywords

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