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Service Administration Manager Jobs in Tennessee

WMH

$18 - $22.75/hr

... manage, and close service work orders Maintain accurate service records and documentation Ensure labor, parts, and billing information is entered correctly Support warranty administration and service ...

WMH

Service Support Coordinator

Piney Flats, TN · On-site

$18.25 - $23.75/hr

... manage, and close service work orders Maintain accurate service records and documentation Ensure labor, parts, and billing information is entered correctly Support warranty administration and service ...

WMH

Service Support Coordinator

Piney Flats, TN · On-site

$17.25 - $21.75/hr

... manage, and close service work orders ✔ Maintain accurate service records and documentation ✔ Ensure labor, parts, and billing information is entered correctly ✔ Support warranty administration ...

WMH

Service Support Coordinator

Piney Flats, TN · On-site

$18.50 - $24.25/hr

... manage, and close service work orders ✔ Maintain accurate service records and documentation ✔ Ensure labor, parts, and billing information is entered correctly ✔ Support warranty administration ...

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Service Administration Manager information

What is the difference between Service Administration Manager vs Service Coordinator?

AspectService Administration ManagerService Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or project management certifications are commonOften requires a high school diploma or associate degree; customer service or administrative certifications are a plus
Work EnvironmentOversees administrative and operational functions within service departments, often in office settingsWorks directly with clients and service teams, coordinating schedules and service delivery, often in office or on-site environments
Employer & Industry UsageUsed in service-based industries like IT, healthcare, and facilities management for managerial rolesCommon in customer service, technical support, and field service industries for coordinating service activities

The Service Administration Manager focuses on overseeing service operations, managing teams, and ensuring process efficiency. In contrast, the Service Coordinator handles day-to-day client interactions, scheduling, and coordinating service delivery. Both roles are essential but differ mainly in scope and level of responsibility.

Is a service administration manager a stressful job?

A service administration manager role can be stressful due to managing multiple client accounts, coordinating teams, and meeting deadlines. The job often requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, especially in fast-paced environments.

What does a service administration manager do?

A service administration manager oversees the coordination and management of service operations within an organization, ensuring efficient delivery of services to clients. They handle scheduling, resource allocation, process improvement, and may use management software to monitor performance and compliance. Strong organizational, communication, and leadership skills are essential for this role.
Service Administration Manager jobs near you
Infographic showing various Service Administration Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Contract Administration Manager-

Memphis, TN • On-site, Remote

BINSWANGER ENTERPRISES LLC
Construction • 501 - 1,000 employees
Learn more about BINSWANGER ENTERPRISES LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Oversee the review and administration of project contracts, including subcontract agreements, prime contracts, and vendor terms.

  • Manage the contract-to-cash lifecycle, including contract review, project billing, collections, and lien rights compliance.

  • Lead, mentor, and develop the contract administration team, and coordinate with other departments to ensure compliance and continuous improvement.

Binswanger Glass rating

6.0

Company rating: 6.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Contract Administration Manager
Position Overview
The Contract Administration Manager leads the review and administration of the company's project contracts, ensuring that subcontract agreements, prime contracts, and general contractor terms are carefully reviewed, negotiated, and enforced in alignment with company standards and legal requirements. The role oversees the full contract-to-cash lifecycle-contract review, bonds and prequalification, insurance and wrap-up programs, project billing, collections, and lien rights compliance-while leading and developing the contract administration team, administering the department's systems, and driving continuous improvement. It plays a key role in supporting healthy cash flow and minimizing risk through disciplined contract, insurance, lien, and billing practices.
Key Responsibilities
Contract Review & Risk Management
  • Oversee Contract Review Team: Team reviews subcontract agreements, prime contracts, Master agreements and vendor/supplier terms and conditions for accuracy, completeness, and risk exposure.
  • Identify, flag, and help negotiate high-risk provisions-including indemnification, insurance requirements, payment terms (pay-when-paid / pay-if-paid), flow-down clauses, retainage, scope, warranty, liquidated damages, and tariff exposure.
  • Redline and mark up contract documents, tracking revisions and coordinating with project management and legal through to execution.
  • Maintain contract review standards, checklists, playbooks, and decision matrices to ensure consistent, defensible review; serve as the escalation point for contract review issues.

Bonds, Prequalification & Insurance Programs
  • Oversee bid, payment, and performance bond requests and the prequalification process for new and existing work.
  • Administer OCIP / CCIP / LSIP (owner- and contractor-controlled and legacy wrap-up) insurance programs, including deduct tracking, calculators, and monthly reporting.
  • Review insurance requirements against contract terms and manage COI requests, evidence of insurance, and endorsements.
  • Maintain contractor's license compliance and related registrations across operating states.

Team Leadership & Talent Development
  • Lead, mentor, and develop the contract administration team.
  • Manage onboarding, training, annual objectives, 30/60/90-day expectations, weekly one-on-ones, and bi-weekly touch-bases.
  • Serve as the escalation point for contract billing, collections, and review issues.
  • Deliver cross-departmental training to Project Managers and Estimators (bond process, Salesforce contract activation, stored material, and prequalification).
  • Partner with project management, accounting, and legal to align on best practices and compliance protocols.

Billing, Project Setup & Change Orders
  • Oversee new-project billing setup across GC Pay, Textura, Procore, and Siteline, including schedule-of-values setup.
  • Ensure timely and accurate submission of monthly pay applications (AIA format and custom/portal forms).
  • Manage change-order processing and pay-application revisions.
  • Oversee specialized and statutory billing compliance-stored-materials billing, sales tax, MWBE/HUB, sworn statements, and certified payroll.
  • Assist in resolving billing disputes by reviewing contract terms and project documentation.

Collections, AR & DSO Strategy
  • Own accounts-receivable strategy and drive Days Sales Outstanding (DSO) reduction targets.
  • Lead the weekly Top 50 collections review and the aging-escalation cadence.
  • Run a structured proactive outreach program with top general contractors to surface billing and payment issues early.
  • Oversee retainage collections and shared-inbox maintenance.

Compliance, Lien Rights & Closeout
  • Manage internal lien rights processes across multiple states-preliminary notices, deadlines, and lien waivers (conditional/unconditional), including notarization.
  • Oversee vendor/supplier lien releases and waiver requests.
  • Manage project closeout, including final waivers and closeout documentation.
  • Ensure insurance certificates, subcontractor compliance documents, and legal paperwork are current and stored.

Systems Administration, Process & Continuous Improvement
  • Serve as system administrator for GC Pay and Textura (Service Center) and own the contract side of Salesforce, Siteline, Procore, Gaviti, and LinkSquares.
  • Lead a formal Continuous Improvement (CI) program with documented, tracked hours-saved targets.
  • Maintain the team's documented work-procedure (SOP) library to an 80/20 usability standard.
  • Track key metrics (e.g., billing timeliness, waiver compliance, aging receivables), report weekly KPIs, and lead continuous-improvement reviews with leadership.

Qualifications & Requirements
  • 5+ years reviewing commercial construction contracts (subcontracts, prime contracts, and GC agreements), including experience identifying and negotiating contract risk.
  • 2+ years in a leadership or supervisory role, preferably within a subcontractor environment.
  • Strong working knowledge of construction contract terms, lien laws, bonds and prequalification, wrap-up insurance programs (OCIP/CCIP), billing workflows, and compliance requirements.
  • Experience administering construction billing and contract platforms (e.g., GC Pay, Textura, Procore, Siteline, Salesforce).
  • Proficient in Microsoft Office, with experience in ERP or project management systems.
  • Excellent organizational and interpersonal skills with strong attention to detail.
  • Notary Public commission preferred (or willingness to obtain upon hire).

Preferred:
  • Industry experience in glass & glazing, curtainwall, or trade subcontracting.
  • Experience reviewing contracts and processing billing on GC platforms such as Textura, GC Pay, or Procore.
  • Familiarity with contract lifecycle management tools (e.g., LinkSquares, Docusign), multi-state lien deadlines, and statutory billing forms (certified payroll, MWBE/HUB, sales tax).
  • Experience leading continuous improvement or process-standardization initiatives.

About Binswanger Glass
Binswanger Glass offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Binswanger Glass is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products within the construction and residential markets in the United States.
Best in Glass Benefits
Binswanger Glass offers a comprehensive benefits package for all full-time employees:
  • Industry-leading Compensation
  • Medical, Dental, and Vision Insurance Plans
  • 401K with employer match
  • 100% Company-paid Short-Term Disability and Life Insurance
  • Supplemental Life Insurance and additional Voluntary Benefits
  • Personal Health Advocate
  • Employee Assistance Program
  • Tuition Reimbursement
  • Generous Paid Time Off (PTO) including 9 annual holidays
  • Daily Pay

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