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Service Administration Manager Jobs in Ohio (NOW HIRING)

BDO USA

Tax Administration Manager

Cleveland, OH · On-site

$107K - $140K/yr

The Tax Administration Manager collaborates with the office administration department and local tax ... Prior Experience in a professional services firm, required * Three (3) or more years of people ...

BDO

Tax Administration Manager

Cleveland, OH · On-site

$107K - $140K/yr

The Tax Administration Manager collaborates with the office administration department and local tax ... Prior Experience in a professional services firm, required * Three (3) or more years of people ...

BDO

Tax Administration Manager

Cleveland, OH

$107K - $140K/yr

The Tax Administration Manager collaborates with the office administration department and local tax ... Prior Experience in a professional services firm, required * Three (3) or more years of people ...

FACT Werbeagentur GmbH

... Manager Commercial Administration (m/w/d). In dieser Schlüsselrolle übernehmen Sie die ... Schnittstellenmanagement zwischen Vertrieb, Customer Service und Shared Service Center Finance

Crane Company

Customer Service Manager

Elyria, OH · On-site

The Manager of Customer Service Administration is a key leadership role serving as champion for our customers and a key driver of operational excellence to support customer and business needs. This ...

New

OhioHealth

Administrative Nurse Manager

Columbus, OH · On-site

... services across the continuum of health care. Accountable for nursing practice in a safe ... Manages resources to remain within established budget and controls materials, supplies, and ...

New

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Service Administration Manager information

What is the difference between Service Administration Manager vs Service Coordinator?

AspectService Administration ManagerService Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or project management certifications are commonOften requires a high school diploma or associate degree; customer service or administrative certifications are a plus
Work EnvironmentOversees administrative and operational functions within service departments, often in office settingsWorks directly with clients and service teams, coordinating schedules and service delivery, often in office or on-site environments
Employer & Industry UsageUsed in service-based industries like IT, healthcare, and facilities management for managerial rolesCommon in customer service, technical support, and field service industries for coordinating service activities

The Service Administration Manager focuses on overseeing service operations, managing teams, and ensuring process efficiency. In contrast, the Service Coordinator handles day-to-day client interactions, scheduling, and coordinating service delivery. Both roles are essential but differ mainly in scope and level of responsibility.

Is a service administration manager a stressful job?

A service administration manager role can be stressful due to managing multiple client accounts, coordinating teams, and meeting deadlines. The job often requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, especially in fast-paced environments.

What does a service administration manager do?

A service administration manager oversees the coordination and management of service operations within an organization, ensuring efficient delivery of services to clients. They handle scheduling, resource allocation, process improvement, and may use management software to monitor performance and compliance. Strong organizational, communication, and leadership skills are essential for this role.
Service Administration Manager jobs near you
Infographic showing various Service Administration Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Director of Service Operations

Cincinnati, OH • On-site

Comfort Systems USA
See more jobs at Comfort Systems USAexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Comfort Systems USA rating

7.2

Company rating: 7.2 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

Job description

Director of Service Operations
Commercial HVAC Service | Comfort Systems USA Ohio- Cincinnati
Comfort Systems USA Ohio is seeking an experienced Director of Service Operations to lead the operational performance of our commercial HVAC Service business in Cincinnati.
This leadership role is responsible for the day-to-day execution, financial performance, customer experience, and development of the Service organization. The Director provides leadership and direction to the Service Manager, who leads field technicians, and the Service Administration Manager, who oversees dispatch, scheduling, customer support, billing readiness, and administrative operations.
Working closely with the Service Sales Manager and other business leaders, the Director will ensure customer commitments are met, resources are aligned with demand, and service operations support profitable growth.
This opportunity is well suited for an experienced commercial HVAC service leader who understands both the field and business sides of service operations and enjoys developing people, improving processes, and solving operational challenges.
Key Responsibilities
  • Lead the overall execution and performance of the commercial HVAC Service department, with accountability for safe, efficient, customer-focused, and profitable operations.
  • Provide leadership, coaching, and direction to the Service Manager and Service Administration Manager while establishing clear expectations and accountability for results.
  • Oversee the coordination of field operations, dispatch, scheduling, customer communication, purchasing, billing readiness, and administrative support.
  • Manage departmental financial performance, including budgets, forecasts, labor productivity, utilization, overtime, gross margin, backlog, work-in-progress, and service agreement profitability.
  • Partner with the Service Sales Manager to ensure service agreements, repairs, quoted work, emergency service, warranty work, and customer commitments are executed effectively.
  • Evaluate staffing levels, workload, and operational capacity to ensure resources are aligned with customer demand and business needs.
  • Use operational data and KPIs to identify performance trends, address challenges, and improve productivity, profitability, and service delivery.
  • Develop and improve processes that strengthen scheduling, technician productivity, communication, job closeout, billing readiness, and overall customer experience.
  • Serve as a leadership escalation point for significant customer concerns and operational issues while supporting long-term customer relationships.
  • Build a strong culture of safety, accountability, teamwork, and employee development in partnership with Safety, HR, Sales, Accounting, and executive leadership.

What Success Looks Like
During the first year, the Director of Service Operations will:
  • Establish clear expectations, accountability, and performance measures across field and service administration leadership.
  • Improve coordination between technicians, dispatch, administration, sales, and other business functions to create a more consistent customer experience.
  • Strengthen visibility into labor utilization, profitability, backlog, service agreement performance, and other key operational measures.
  • Identify and implement practical process improvements that increase efficiency, productivity, and timely job closeout and billing readiness.
  • Develop Service leadership and employees while building a collaborative, accountable, and safety-focused team.

Qualifications and Experience
  • Bachelor's degree in Business, Construction Management, Engineering, Mechanical Systems, or a related field, or equivalent industry experience.
  • Minimum of 7 years of progressive leadership experience in commercial HVAC or mechanical service operations.
  • Demonstrated experience leading both field and office service operations.
  • Strong understanding of commercial HVAC service, preventative maintenance agreements, repair operations, scheduling, dispatch, and customer support.
  • Experience managing departmental budgets, forecasting, P&L performance, labor planning, and operational KPIs.
  • Proven ability to lead managers, develop employees, manage performance, and build effective teams.
  • Strong financial and operational judgment with experience using data to identify issues and make informed business decisions.
  • Excellent communication, customer relationship, coaching, conflict resolution, and organizational skills.
  • Experience with a commercial mechanical contractor or multi-trade service organization is preferred.
  • Knowledge of building automation systems, integrated building services, ERP systems, or field service management platforms is helpful but not required.

Compensation, Benefits, and Work Arrangement
  • Competitive salary based on experience
  • Performance-based incentive opportunities
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and company holidays
  • Company-paid life insurance and disability benefits
  • Professional and leadership development opportunities

About Comfort Systems USA Ohio
Comfort Systems USA Ohio provides commercial HVAC, mechanical, building automation, security, and integrated building solutions to customers throughout Ohio.
As Director of Service Operations, you will have a meaningful role in shaping how our Service organization operates, develops its people, supports its customers, and delivers strong business results.

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