Service Administration Manager Jobs in Michigan (NOW HIRING)

Salary: $96,491.00 - $138,794.00 Annually
Location : Lansing, MI
Job Type: Permanent Full Time
Job Number: 4301-26-ESA-OCS-142-FILL
Department: Health and Human Services - Central Office
Opening Date: 09/10/2026
Closing Date: 9/20/2026 11:59 PM Eastern
Bargaining Unit: NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)
Job Description
The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our .
The Policy Section Manager oversees all policy and business practice development for the Michigan Title IV-D Child Support Program. This position supervises lower-level managers functioning as Team Leaders for defined program specialty areas (case management, financials, establishment and enforcement). The Policy Section Manager oversees development of a collaborative team-based approach to policy development, implementation planning, interpretation and application of state and federal laws/regulations, and business practice development. The Policy Section Manager is responsible for ensuring the involvement of users from all partner organizations in the policy/practice development and implementation process. This position ensures Michigan's compliance with all federal and state laws and regulations governing the Title IV-D program and manages development and federal certification of the Title IV-D State Plan. This position coordinates all project management activities and assigns project managers to coordinate projects, initiatives and pilot programs originating in all Office of Child Support (OCS) divisions and program components.
To be considered for this position you must:

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Failure to complete any of the above items may result in your application not being considered. See instructions for attaching files here:
Required Education and Experience
Education
Possession of a bachelor's degree in any major.
Experience
Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
Alternate Education and Experience
Education level typically acquired through completion of high school and two years of safety and regulatory or law enforcement experience at the 14 level; or, one year of safety and regulatory or law enforcement experience at the 15 level, may be substituted for the education and experience requirements.
Additional Requirements and Information
The physical location of this position is the Romney Building, Lansing, MI. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered.
Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.
The Office of Child Support will host an informational conference call about this position on Monday, September 14, 2026, at 11:30am, EST:
Dial-in number
1-855-758-1310
Conference ID
523 791 2907
Participant Passcode
703924
Please note that your participation in this call will be anonymous. Attendance is not required, nor will it impact your consideration for this position.
The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.
Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.
Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:
o A secure work location that allows privacy and prevents distractions.
o A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
o Suitable lighting, furniture, and utilities.
As a Condition of Employment: this position requires successful completion of a background investigation and a criminal records check.
If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.
The Department of Health & Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.
For questions in regards to this specific position, please email . Please reference the job posting number in subject line..
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Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.
Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
STDDADM1 - Do you possess one of the following?A bachelor's degree or higher in any major AND at least four years of professional experience, including two years equivalent to the P11 level or one year equivalent to the 12 level. If so, please attach a copy of your official transcripts. ORAt least an educational level typically acquired through completion of high school AND at least two years of safety and regulatory or law enforcement experience at the 14 level.ORAt least an educational level typically acquired through completion of high school AND at least one year of safety and regulatory or law enforcement experience at the 15 level.ORAt least an educational level typically acquired through completion of high school AND at least four years of professional experience including two years equivalent to the P11 level or one year equivalent to the 12 level gained in the State of Michigan classified service.

• Yes
• No

02
Please select the number of years of working or professional experience you have in the IV-D funded child support program. (If you possess this experience, you must document it in your application materials to allow for accurate screening.)

• 5 years or more
• 3-5 years
• 1-3 years
• Less than 1 year
• No experience

03
If you indicated experience to the previous question, please describe your experience. If you do not possess this experience, please enter "N/A."
04
Please select the number of years of professional experience you have regularly working within a statewide automated child support system or regularly enhancing, modifying, troubleshooting, or maintaining a statewide automated child support system.

• 5 years or more
• 3-5 years
• 1-3 years
• Less than 1 year
• No experience

05
If you indicated experience to the previous question, please describe your experience. If you do not possess this experience, please enter "N/A."
06
Please select the number of years of experience you have regularly reviewing,