Service Administration Manager Jobs in Delaware (NOW HIRING)

As a Vice President in Asset Management Operations, you will own the end-to-end investor and fund lifecycle for complex alternative investment strategies spanning hedge funds, private equity, and private credit. This role is built for someone with deep experience in fund administration, capital activity processing, and investor servicing who is ready to bring operational leadership to a global platform. You will serve as a critical link between investors, portfolio management, fund administrators, and custodians - ensuring seamless execution from investor onboarding through capital activity, reporting, and ongoing relationship management.

This is a high-visibility role where your fund operations expertise will directly impact the client experience for institutional and high-net-worth investors across our alternative investment platform.

Job Responsibilities:

• Investor Lifecycle & Capital Activity Management - Own the full investor lifecycle, including processing subscriptions, redemptions, transfers, conversions, capital calls, and distributions across hedge fund, private equity, and private credit structures. Ensure all capital activity is executed accurately, on time, and in compliance with fund governing documents. Manage documentation review and recordkeeping for all investor transactions, maintaining a rigorous audit trail.

• Investor Onboarding & Client Relationship Management - Lead the end-to-end onboarding process for new clients and investors, including KYC/AML verification, subscription documentation, investor portal setup, and account activation. Serve as a primary point of contact for investors and distribution partners, addressing inquiries, resolving issues, and building long-term relationships. Coordinate with major distribution platforms and wirehouses to ensure a seamless onboarding and closing process, including for large-scale fund launches.

• Trade Support & Reconciliation - Oversee daily trade support activities for hedge fund and private fund transactions, including trade capture, affirmation, settlement, and reconciliation across multiple asset classes and currencies. Monitor and resolve trade breaks, working closely with portfolio management, risk, fund administrators, prime brokers, and custodians to ensure accurate and timely settlement.

• Cash Operations & Treasury Management - Manage multi-currency bank and treasury accounts, monitor liquidity positions, and process FX transactions to support seamless fund-level cash operations.

• Reporting, Performance Analysis & Investor Communications - Prepare and distribute capital call notices, distribution notices, investor capital statements, tax statements, and audit support packages. Track and analyze fund performance metrics including NAV, waterfall calculations, and IRR, delivering actionable insights and comprehensive reporting to internal and external stakeholders.

• Process Improvement & Operational Excellence - Proactively identify and implement process enhancements to increase operational efficiency, reduce errors, and support automation and scalability across the investor services and fund operations workflow. Lead or contribute to strategic initiatives, technology implementations, and platform improvements.

• Team Leadership & Mentorship - Provide guidance, mentorship, and training to junior team members. Support performance management and foster a culture of accountability, collaboration, and continuous improvement.

• Compliance & Issue Resolution - Resolve operational issues and discrepancies promptly, ensuring compliance with regulatory requirements, internal standards, and fund governing documents.

Required qualifications, capabilities, and skills:

• Bachelor's degree required.
• 4+ years of experience in fund administration, investor services, or alternative investment operations, with direct involvement in capital activity processing (subscriptions, redemptions, capital calls, distributions) for hedge funds, private equity, or private credit funds.
• Demonstrated experience managing investor onboarding processes, including KYC/AML documentation and subscription closings.
• Strong understanding of alternative investment fund structures, including master-feeder, fund-of-funds, SPVs, and co-investment vehicles.
• Proven client relationship management skills, with experience serving as a point of contact for institutional investors, wirehouses, or distribution platforms.
• Proficiency in Microsoft Office, particularly Excel. Experience with investor reporting and capital activity workflows.
• Strong leadership, communication, and collaboration skills, with the ability to engage confidently with senior management, clients, and stakeholders.
• Ability to manage multiple priorities, resolve issues efficiently, and adapt in a fast-paced environment.

Preferred qualifications, capabilities, and skills:

• Experience at a fund administrator (e.g., SEI, SS&C, Citco, Ultimus, NAV Consulting, Gen II, Apex) or in an alternatives-focused operations role at an asset manager or prime broker.
• Familiarity with alternative investment distribution platforms such as iCapital or CAIS.
• Experience leading onboarding and closing processes for large-scale fund launches ($500M+).
• Advanced Excel skills (pivot tables, power query, macros) or experience with automation tools (Python, VBA, RPA) in an operations context.
• Experience with fund administration or portfolio accounting platforms (e.g., Investran, eFront, Geneva, Advent).
• Master's degree in economics, finance, or a related field.
• CFA, CAIA, or other relevant professional certifications.
• Experience with investor reporting for tax, audit, and regulatory purposes.

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.