Service Account Manager Jobs in Tomahawk, WI (NOW HIRING)

Responsibilities / Tasks

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Working at GEA Group has significant benefits:

• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

What You’ll Do

As a key member of our service team, you will:

🔧 Install, Commission & Maintain Equipment

• Support installation, commissioning, and decommissioning of powder filling and process equipment
• Perform both planned and emergency maintenance on installed systems

🛠 Troubleshoot & Repair

• Diagnose and resolve mechanical, pneumatic, and electrical issues—both onsite and remotely
• Ensure minimal downtime and maximum equipment performance

🤝 Deliver Exceptional Customer Service

• Serve as the face of the company in the field
• Build strong, lasting relationships through clear communication and professionalism

📈 Drive Continuous Improvement

• Identify service opportunities, recommend upgrades, and suggest spare parts
• Support optimization of customer systems and processes

📊 Documentation & Coordination

• Prepare detailed service reports, inspection summaries, and start-up documentation
• Collaborate with internal teams across service, sales, and project management

🎓 Customer Training & Support

• Provide operator training on equipment use and preventive maintenance
• Conduct site visits and performance audits

⚠️ Safety First

• Adhere to all safety policies, OSHA standards, and customer HSE requirements

Your Profile / Qualifications

What You Bring

Experience & Technical Skills:

• 5+ years of field service experience with powder handling, filling, or process equipment
• Strong mechanical aptitude with hands-on troubleshooting experience
• Solid knowledge of:
  • Pneumatics and electrical systems
  • P&IDs, instrumentation, and production diagrams
  • Powder transport, packaging, and palletizing systems

Industry Knowledge:

• Familiarity with GMP, FDA, 3A, and related regulatory standards

Professional Skills:

• Excellent communication and customer-facing skills
• Strong organization, time management, and attention to detail
• Ability to work independently and as part of a team
• Proactive mindset with a strong work ethic

Requirements:

• Valid driver’s license
• Willingness and ability to travel up to 75% (primarily U.S. & Canada, with some international travel)

Why Join Us?

• Work with advanced, industry-leading equipment
• High-impact role with visibility across customers and internal teams
• Opportunities for international travel and technical growth
• Be part of a team that values safety, innovation, and customer success

Ready to Apply?

If you’re a technically skilled professional who enjoys travel, problem-solving, and making a real impact in the field—we want to hear from you.

The typical base pay range for this position at the start of employment is expected to be between $31 - $45 per hour.  GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary.  The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.  You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

#engineeringforthebetter.

This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

Did we spark your interest?
Then please click apply above to access our guided application process.