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Service Account Manager Jobs in Chicago, IL (NOW HIRING)

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Service Account Manager information

See Chicago, IL salary details

$33.5K

$68.2K

$144.4K

How much do service account manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service account manager in Chicago, IL is $68,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $81,400.00 per year, depending on experience, location, and employer.

What is a service account manager?

A Service Account Manager is a professional responsible for managing and nurturing relationships between a company and its clients, focusing on service-related aspects. They act as the primary point of contact for clients, ensuring their needs are met and issues are resolved promptly. Service Account Managers coordinate with internal teams to deliver solutions, monitor service performance, and work to improve client satisfaction and retention. Their role is crucial in building long-term partnerships and driving customer success.

How does a service account manager typically collaborate with internal teams to address client needs?

Service Account Managers work closely with cross-functional teams such as sales, technical support, and product management to ensure client satisfaction. They act as a liaison, clearly communicating client feedback and requirements to internal stakeholders and coordinating resources to resolve issues or deliver solutions. Regular meetings, status updates, and collaborative planning sessions are common practices to align the team's efforts with client expectations. This collaborative approach helps build strong relationships and ensures that clients receive timely, effective support.

What are the key skills and qualifications needed to thrive as a service account manager, and why are they important?

To thrive as a Service Account Manager, you need strong account management experience, problem-solving abilities, and a background in customer service or business administration. Familiarity with CRM systems like Salesforce, ticketing platforms, and relevant industry certifications are commonly required. Excellent communication, relationship-building, and conflict resolution skills help you effectively manage client expectations and foster long-term partnerships. These skills ensure customer satisfaction, retention, and the successful delivery of services in a competitive marketplace.

What is the difference between Service Account Manager vs Customer Success Manager?

AspectService Account ManagerCustomer Success Manager
Primary FocusManaging client accounts and ensuring service deliveryOnboarding, retention, and overall customer satisfaction
Required SkillsAccount management, communication, technical knowledgeRelationship building, problem-solving, product knowledge
Work EnvironmentClient sites, service teams, account management platformsCustomer-facing, cross-functional teams, CRM tools
Industry UsageIT, telecom, SaaS, professional services

While both roles focus on client relationships, Service Account Managers primarily oversee service delivery and account health, whereas Customer Success Managers focus on customer onboarding, retention, and ensuring long-term satisfaction. Understanding these differences helps organizations assign the right roles for client success and account management.

How much does a service account manager get paid?

The average salary for a Service Account Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many roles also include bonuses and benefits, and strong communication and technical skills can influence compensation levels.

What cities near Chicago, IL are hiring for Service Account Manager jobs?

Cities near Chicago, IL with the most Service Account Manager job openings:

Service Account Manager jobs near you
Infographic showing various Service Account Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $70,340 per year, or $33.8 per hour.

Account Manager, Commercial Landscape Maintenance and Snow

BraveView, Inc.

Arlington Heights, IL • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

Job description

Account Manager – Commercial Landscaping and Snow

Our client is an established and growing commercial landscape company known for delivering exceptional service, building long-term client partnerships, and investing in their people. With a 96% client retention rate and very high employee retention, their culture is built on accountability, teamwork, and doing things the right way—for their customers and employees.

We are seeking an experienced Account Manager to serve as the primary point of contact for a portfolio of commercial maintenance clients. This role is ideal for a customer-focused professional who enjoys relationship management, identifying opportunities for enhancement sales, and working closely with production and branch leadership to deliver top-tier service.

Position Overview

As an Account Manager, you will manage a $800K to $1.2M landscape maintenance and Snow portfolio, with responsibility for customer satisfaction, account renewals, and enhancement growth. Your success will be measured by renewal rate, enhancement penetration, and gross margin performance.

Key Responsibilities

Customer Service & Account Management

  • Serve as the primary contact for assigned customers

  • Conduct regular site walk-throughs, formal meetings, and proactive issue resolution

  • Maintain a 90%+ renewal rate (company average is 96%)

  • Handle snow-related field phone calls during events and coordinate with the Branch Manager

Sales & Enhancements

  • Identify opportunities to grow existing accounts through enhancements

  • Perform all estimating, take-offs, and proposals for enhancement work

  • Achieve 50% enhancement penetration at 55–60% gross margins

  • Support branch revenue and profitability goals

Business Development

  • Sell enhancements while maintaining acceptable gross margins

  • Build trusted, long-term customer relationships that lead to repeat and expanded business

Production & Leadership Communication

  • Partner closely with the Production Team and Branch Manager to exceed customer expectations

  • Ensure seamless communication between sales, operations, and leadership using Aspire

Administrative Responsibilities

  • Prepare estimates, contracts, enhancements, sales reports, and assist with accounts receivable

  • Maintain organized, accurate documentation and reporting using Aspire

Qualifications

  • Minimum 5 years of experience in a horticultural or landscape-related field

  • Excellent verbal, written, and listening communication skills

  • Highly organized, customer-focused, and solution-oriented

  • Strong time management, prioritization, and multitasking abilities

  • Computer proficiency and fundamentals in basic accounting and business

  • Ability to work independently and collaboratively in a team environment

  • Valid driver’s license with a safe driving record

  • Bilingual English/Spanish preferred, but not required

Compensation & Incentives

  • Competitive base compensation

  • Performance-based bonus tied to enhancement penetration, gross margin, and renewal rate

  • Health, Dental, Life, Disability, Take Home Vehicle, 401k Match, PTO

Why Join Us?

  • Long-term career growth with a financially stable, expanding organization

  • Very high client retention rates

  • High employee retention driven by a supportive, team-oriented culture

  • Strong operational support and clear performance expectations

If you are a relationship-driven Account Manager who takes pride in service excellence, profitable growth, and long-term customer partnerships, we’d love to speak with you.

Apply