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Service Account Manager Jobs in Canton, MI (NOW HIRING)

Vital Tech Solutions LLC

Account Manager

Livonia, MI · On-site

They are seeking an Account Manager to take ownership of key customer relationships, ensure service levels are being met, and identify opportunities to improve both customer experience and business ...

Vital Tech Solutions

Account Manager

Livonia, MI · On-site

They are seeking an Account Manager to take ownership of key customer relationships, ensure service levels are being met, and identify opportunities to improve both customer experience and business ...

Cleveland--cliffs-1

Account Manager

Novi, MI · On-site

$80 - $100/hr

Bachelor's degree in related field, MBA is a plus3-5 years of customer service, account management, or similar experience in a manufacturing environment; steel or automotive industry ...

Aston Carter

Account Manager

Plymouth, MI · On-site

$65K - $70K/yr

Account Manager The Account Manager serves as the primary point of contact for key customer accounts, ensuring exceptional service, account growth, and operational success in a fast-paced ...

Aston Carter

Account Manager

Plymouth, MI

$65K - $70K/yr

Account Manager The Account Manager serves as the primary point of contact for key customer accounts, ensuring exceptional service, account growth, and operational success in a fast-paced ...

Aston Carter

Account Manager

Plymouth, MI · On-site

$65K - $70K/yr

Account Manager The Account Manager serves as the primary point of contact for key customer accounts, ensuring exceptional service, account growth, and operational success in a fast-paced ...

Aston Carter

Account Manager

Plymouth, MI · On-site

$65K - $70K/yr

Account Manager The Account Manager serves as the primary point of contact for key customer accounts, ensuring exceptional service, account growth, and operational success in a fast-paced ...

Tropolis Insurance

Account Manager

Northville, MI · On-site

$60 - $80/hr

Position Overview We are seeking a Account Manager to be responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and ...

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All JobsService Account JobsService Account Manager JobsService Account Manager Jobs in Canton, MI

Service Account Manager information

See Canton, MI salary details

$31K

$63.3K

$133.9K

How much do service account manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service account manager in Canton, MI is $63,280.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $75,500.00 per year, depending on experience, location, and employer.

What is a service account manager?

A Service Account Manager is a professional responsible for managing and nurturing relationships between a company and its clients, focusing on service-related aspects. They act as the primary point of contact for clients, ensuring their needs are met and issues are resolved promptly. Service Account Managers coordinate with internal teams to deliver solutions, monitor service performance, and work to improve client satisfaction and retention. Their role is crucial in building long-term partnerships and driving customer success.

How does a service account manager typically collaborate with internal teams to address client needs?

Service Account Managers work closely with cross-functional teams such as sales, technical support, and product management to ensure client satisfaction. They act as a liaison, clearly communicating client feedback and requirements to internal stakeholders and coordinating resources to resolve issues or deliver solutions. Regular meetings, status updates, and collaborative planning sessions are common practices to align the team's efforts with client expectations. This collaborative approach helps build strong relationships and ensures that clients receive timely, effective support.

What are the key skills and qualifications needed to thrive as a service account manager, and why are they important?

To thrive as a Service Account Manager, you need strong account management experience, problem-solving abilities, and a background in customer service or business administration. Familiarity with CRM systems like Salesforce, ticketing platforms, and relevant industry certifications are commonly required. Excellent communication, relationship-building, and conflict resolution skills help you effectively manage client expectations and foster long-term partnerships. These skills ensure customer satisfaction, retention, and the successful delivery of services in a competitive marketplace.

What is the difference between Service Account Manager vs Customer Success Manager?

AspectService Account ManagerCustomer Success Manager
Primary FocusManaging client accounts and ensuring service deliveryOnboarding, retention, and overall customer satisfaction
Required SkillsAccount management, communication, technical knowledgeRelationship building, problem-solving, product knowledge
Work EnvironmentClient sites, service teams, account management platformsCustomer-facing, cross-functional teams, CRM tools
Industry UsageIT, telecom, SaaS, professional services

While both roles focus on client relationships, Service Account Managers primarily oversee service delivery and account health, whereas Customer Success Managers focus on customer onboarding, retention, and ensuring long-term satisfaction. Understanding these differences helps organizations assign the right roles for client success and account management.

How much does a service account manager get paid?

The average salary for a Service Account Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many roles also include bonuses and benefits, and strong communication and technical skills can influence compensation levels.

What cities near Canton, MI are hiring for Service Account Manager jobs?

Cities near Canton, MI with the most Service Account Manager job openings:

Service Account Manager jobs near you
Infographic showing various Service Account Manager job openings in Canton, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $63,280 per year, or $30.4 per hour.

Account Manager

Vital Tech Solutions LLC

Livonia, MI • On-site

Full-time

Posted 12 days ago

Job description


Our client is a well-established transportation and logistics organization with a large network of customers, carriers, and operational partners. They are seeking an Account Manager to take ownership of key customer relationships, ensure service levels are being met, and identify opportunities to improve both customer experience and business performance.
This is a highly collaborative role that works closely with customers, operations, pricing, claims, terminals, and transportation partners. The ideal candidate understands the pace and complexity of transportation operations and is comfortable taking ownership when issues arise.
The Role
The Account Manager will serve as a primary point of contact for assigned customers, coordinating internally and externally to ensure commitments are met. This person will monitor account performance, resolve service issues, participate in pricing and bid activity, and identify opportunities for revenue growth and operational improvement.
Experience in automotive transportation, finished vehicle logistics, freight, carrier management, or a similar transportation environment is strongly preferred.
Key Responsibilities
Customer & Account Management
  • Build and maintain strong relationships with key customers.
  • Serve as a primary point of contact for customer questions, concerns, and service issues.
  • Coordinate with transportation partners and internal teams to resolve issues quickly.
  • Proactively communicate account status, delays, and corrective actions.

Operations & Performance
  • Monitor service levels, inventory, dwell times, and other account performance metrics.
  • Investigate service issues and discrepancies and coordinate appropriate corrective actions.
  • Review customer KPI reports and identify areas requiring attention.
  • Work with operations teams to address delays and develop solutions.

Pricing & Business Development
  • Identify opportunities to increase revenue and improve account profitability.
  • Evaluate spot opportunities and coordinate appropriate pricing.
  • Support RFQs, bids, and special transportation requests.
  • Work with pricing and operations teams to ensure opportunities are accurately evaluated and tracked.

Customer Meetings & Reporting
  • Schedule and lead recurring customer meetings.
  • Prepare agendas, performance updates, and action plans.
  • Develop and present quarterly business reviews and other customer-facing reports.
  • Track follow-up items and ensure commitments are communicated to the appropriate teams.

Cross-Functional Collaboration
  • Partner with operations, pricing, claims, regional leadership, terminals, and transportation providers.
  • Escalate significant issues appropriately and maintain visibility until resolution.
  • Coordinate solutions for complex customer requirements.

Requirements
  • 5+ years of customer service, account management, transportation, logistics, or carrier management experience or a relevant college degree with applicable experience.
  • Experience working in a transportation or logistics environment strongly preferred.
  • Automotive transportation or finished vehicle logistics experience is a plus.
  • Strong customer relationship management and communication skills.
  • Excellent organizational skills with the ability to manage multiple priorities simultaneously.
  • Strong analytical and problem-solving abilities.
  • Comfortable working with performance metrics, KPIs, pricing information, and operational data.
  • Proficiency with Microsoft Office, particularly Excel.
  • Experience with CRM, transportation management, routing, dispatch, or similar operational systems preferred.
  • Ability to communicate effectively with customers, carriers, vendors, and internal stakeholders.

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