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Service Account Manager Jobs in Massachusetts (NOW HIRING)

Red Thread

Account Manager

Boston, MA

Account Manager ID: 1589 Department: Furniture Sales Location: Boston, MA Description The Account ... Identify and enlist resources necessary to effectively service the customer. * Coordinate the ...

NFP Corp

Account Manager

Norwell, MA

$55K - $105K/yr

Immerse yourself in a role that blends technology with personalized service, ensuring each client feels uniquely valued. As a pivotal member of our account management team, you will play a critical ...

NFP Corp

Account Manager

Norwell, MA · On-site

$55K - $105K/yr

Immerse yourself in a role that blends technology with personalized service, ensuring each client feels uniquely valued. As a pivotal member of our account management team, you will play a critical ...

NFP Corp

Account Manager

Norwell, MA · On-site

$55K - $105K/yr

Immerse yourself in a role that blends technology with personalized service, ensuring each client feels uniquely valued. As a pivotal member of our account management team, you will play a critical ...

Ampcus Inc

Account Manager

Boston, MA · On-site

Qualifications: * 5-10 years of experience in IT services/consulting sales, account management, or ... enterprise solution selling, with ideally 3+ years in the banking domain. * Experience with target ...

New

Demo Company

Account Manager

Waltham, MA · On-site +1

$72K - $95K/yr

The ideal candidate will be responsible for managing a portfolio of client accounts, ensuring exceptional service delivery and fostering strong client relationships. This role requires an individual ...

Big Voodoo Interactive

Account Manager

Easthampton, MA · On-site

$70 - $100/hr

The Account Manager serves as the primary business contact for the client and is responsible for ... The AM is expected to consistently provide excellent customer service to accounts, as well as ...

New

The Hiller Companies

Account Manager

Amesbury, MA · On-site

$75K - $140K/yr

The Account Manager is responsible for generating new business and supporting the growth in the ... Function as a consultant to customers, recommend services for business goals, set market pricing ...

Red Thread

Account Manager

Boston, MA · On-site

The Account Manager assists with maintaining the fundamental business relationship with a single ... Identify and enlist resources necessary to effectively service the customer. * Coordinate the ...

CMNE

Service Sales Account Manager

Woburn, MA · On-site

$70K - $80K/yr

We are seeking an experienced SALES ACCOUNT MANAGER to become an integral part of our HVAC SERVICE/SALES division at Corporate Mechanical of New England! This person will be responsible for ...

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All JobsService Account JobsService Account Manager JobsService Account Manager Jobs in Massachusetts

Service Account Manager information

See Massachusetts salary details

$36.6K

$74.6K

$157.8K

How much do service account manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service account manager in Massachusetts is $74,572.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $89,000.00 per year, depending on experience, location, and employer.

What is a service account manager?

A Service Account Manager is a professional responsible for managing and nurturing relationships between a company and its clients, focusing on service-related aspects. They act as the primary point of contact for clients, ensuring their needs are met and issues are resolved promptly. Service Account Managers coordinate with internal teams to deliver solutions, monitor service performance, and work to improve client satisfaction and retention. Their role is crucial in building long-term partnerships and driving customer success.

How does a service account manager typically collaborate with internal teams to address client needs?

Service Account Managers work closely with cross-functional teams such as sales, technical support, and product management to ensure client satisfaction. They act as a liaison, clearly communicating client feedback and requirements to internal stakeholders and coordinating resources to resolve issues or deliver solutions. Regular meetings, status updates, and collaborative planning sessions are common practices to align the team's efforts with client expectations. This collaborative approach helps build strong relationships and ensures that clients receive timely, effective support.

What are the key skills and qualifications needed to thrive as a service account manager, and why are they important?

To thrive as a Service Account Manager, you need strong account management experience, problem-solving abilities, and a background in customer service or business administration. Familiarity with CRM systems like Salesforce, ticketing platforms, and relevant industry certifications are commonly required. Excellent communication, relationship-building, and conflict resolution skills help you effectively manage client expectations and foster long-term partnerships. These skills ensure customer satisfaction, retention, and the successful delivery of services in a competitive marketplace.

What is the difference between Service Account Manager vs Customer Success Manager?

AspectService Account ManagerCustomer Success Manager
Primary FocusManaging client accounts and ensuring service deliveryOnboarding, retention, and overall customer satisfaction
Required SkillsAccount management, communication, technical knowledgeRelationship building, problem-solving, product knowledge
Work EnvironmentClient sites, service teams, account management platformsCustomer-facing, cross-functional teams, CRM tools
Industry UsageIT, telecom, SaaS, professional services

While both roles focus on client relationships, Service Account Managers primarily oversee service delivery and account health, whereas Customer Success Managers focus on customer onboarding, retention, and ensuring long-term satisfaction. Understanding these differences helps organizations assign the right roles for client success and account management.

How much does a service account manager get paid?

The average salary for a Service Account Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many roles also include bonuses and benefits, and strong communication and technical skills can influence compensation levels.

What are the most commonly searched types of Service Account jobs in Massachusetts?

The most popular types of Service Account jobs in Massachusetts are:

What cities in Massachusetts are hiring for Service Account Manager jobs?

Cities in Massachusetts with the most Service Account Manager job openings:

Service Account Manager jobs near you
Infographic showing various Service Account Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $74,572 per year, or $35.9 per hour.

Keysight Technologies - Services Account Manager (Expert Level, Northeast Region)

Keysight Technologies, Inc.

Andover, MA • On-site

Full-time

Re-posted 26 days ago

Keysight Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

50th of 160 rated electronics manufacturers

Job description

Overview

Role:  Services Account Manager

Role: Services Account Manager

Keysight’s Global Sales organization has a fantastic opportunity for a dynamic individual to join our exciting and energetic Services Sales team!

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.


Responsibilities

Keysight’s Global Services organization is seeking an Expert-Level Services Account Manager to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers in the Northeast region.

This senior individual contributor will own large, complex service portfolios—Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support—acting as the primary business leader for postsales lifecycle value.

You will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight’s advanced service capabilities with customer operational, engineering, and missioncritical requirements.

Key Responsibilities

Strategic Account Leadership

  • Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Northeast region.
  • Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.
  • Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
  • Lead executive-level service reviews, QBRs, and long-term service planning discussions.

Sales Growth & Business Development

  • Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.
  • Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services.
  • Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.
  • Negotiate commercial terms, pricing, and service deliverables at expert level.

Customer Relationship Management

  • Own Csuite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.
  • Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.
  • Serve as escalation point for critical service events, outage mitigation, or urgent operational support.

Cross-Functional Leadership

  • Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.
  • Collaborate with Legal, Finance, and Operations to structure complex service agreements.
  • Lead internal teams during RFPs, contract renewals, and technical solution development.

Qualifications

Required

  • 8–12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).
  • Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
  • Proven ability to manage complex enterprise customers and close multi-year service agreements.
  • Strong business acumen in negotiation, commercial structuring, and value-based selling.
  • Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.

Preferred

  • Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
  • Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.
  • Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.
  • Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.

Core Competencies

  • Strategic account planning and executive communication
  • Expert-level negotiation and commercial strategy
  • Technical credibility across test engineering and service operations
  • Relationship building at all levels
  • Problem-solving and escalation management
  • Resource coordination across cross-functional teams
  • Long-cycle and complex-deal sales execution

Success Indicators

  • Annual growth of service contract value and penetration rate
  • High customer satisfaction and strong renewal performance
  • Increased multi-year service agreements and expanded KeysightCare adoption
  • Strong alignment with Sales and Delivery teams to improve customer outcomes
  • Development of long-term, strategic service roadmaps with top regional accounts

 

 

Pay Range:

USD $191,190.00 - USD $318,640.00 Year

Visa Sponsorship is not available for this position

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Qualifications:

Required

  • 8–12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).
  • Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
  • Proven ability to manage complex enterprise customers and close multi-year service agreements.
  • Strong business acumen in negotiation, commercial structuring, and value-based selling.
  • Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.

Preferred

  • Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
  • Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.
  • Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.
  • Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.

Core Competencies

  • Strategic account planning and executive communication
  • Expert-level negotiation and commercial strategy
  • Technical credibility across test engineering and service operations
  • Relationship building at all levels
  • Problem-solving and escalation management
  • Resource coordination across cross-functional teams
  • Long-cycle and complex-deal sales execution

Success Indicators

  • Annual growth of service contract value and penetration rate
  • High customer satisfaction and strong renewal performance
  • Increased multi-year service agreements and expanded KeysightCare adoption
  • Strong alignment with Sales and Delivery teams to improve customer outcomes
  • Development of long-term, strategic service roadmaps with top regional accounts

 

 

Pay Range:

USD $191,190.00 - USD $318,640.00 Year

Visa Sponsorship is not available for this position

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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