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Service Account Manager Jobs in Connecticut (NOW HIRING)

Tradewind

Client Services Account Manager

Oxford, CT · On-site

  • Medical

  • Retirement

  • PTO

... Account Manager will play a crucial role in ensuring the smooth execution of private charter ... We pride ourselves on delivering exceptional service and ensuring every journey is extraordinary.

Robert Half

Customer Service Manager

CT · On-site

$80K - $100K/yr

Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture * Oversee strategic accounts to ensure service expectations, customer needs, and contractual ...

GardaWorld

Account Manager

Orange, CT · On-site

$80K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join our dynamic team as a contract security services Account Manager in Orange, CT where you'll play a pivotal role in maintaining exceptional performance on-site at one of our key accounts. You'll ...

GardaWorld

Account Manager

Orange, CT · On-site

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join our dynamic team as a contract security services Account Manager in Orange, CT where you'll play a pivotal role in maintaining exceptional performance on-site at one of our key accounts. You'll ...

GardaWorld

Account Manager

Orange, CT · On-site

$80K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join our dynamic team as a contract security services Account Manager in Orange, CT where you'll play a pivotal role in maintaining exceptional performance on-site at one of our key accounts. You'll ...

GardaWorld

Account Manager

Orange, CT · On-site

$80K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join our dynamic team as a contract security services Account Manager in Orange, CT where you'll play a pivotal role in maintaining exceptional performance on-site at one of our key accounts. You'll ...

GardaWorld

Account Manager

Orange, CT

$80K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join our dynamic team as a contract security services Account Manager in Orange, CT where you'll play a pivotal role in maintaining exceptional performance on-site at one of our key accounts. You'll ...

New Charter Technologies LLC

Account Manager

Torrington, CT · Hybrid

$65K/yr

  • Medical

  • Retirement

ProTech, a New Charter company, is a respected Managed Service Provider delivering innovative ... We are seeking a results-driven Account Manager (also may be referred to as Technical Account ...

ProTech IT Solutions, LLC

Account Manager

Torrington, CT · Hybrid

$65K/yr

  • Medical

  • Retirement

ProTech, a New Charter company, is a respected Managed Service Provider delivering innovative ... We are seeking a results-driven Account Manager (also may be referred to as Technical Account ...

New Charter Technologies LLC

Account Manager

Torrington, CT · On-site

$65K/yr

  • Medical

  • Retirement

ProTech, a New Charter company, is a respected Managed Service Provider delivering innovative ... We are seeking a results-driven Account Manager (also may be referred to as Technical Account ...

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All JobsService Account JobsService Account Manager JobsService Account Manager Jobs in Connecticut

Service Account Manager information

See Connecticut salary details

$31.9K

$65K

$137.5K

How much do service account manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service account manager in Connecticut is $64,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service account manager, and why are they important?

To thrive as a Service Account Manager, you need strong account management experience, problem-solving abilities, and a background in customer service or business administration. Familiarity with CRM systems like Salesforce, ticketing platforms, and relevant industry certifications are commonly required. Excellent communication, relationship-building, and conflict resolution skills help you effectively manage client expectations and foster long-term partnerships. These skills ensure customer satisfaction, retention, and the successful delivery of services in a competitive marketplace.

How does a service account manager typically collaborate with internal teams to address client needs?

Service Account Managers work closely with cross-functional teams such as sales, technical support, and product management to ensure client satisfaction. They act as a liaison, clearly communicating client feedback and requirements to internal stakeholders and coordinating resources to resolve issues or deliver solutions. Regular meetings, status updates, and collaborative planning sessions are common practices to align the team's efforts with client expectations. This collaborative approach helps build strong relationships and ensures that clients receive timely, effective support.

What is the difference between Service Account Manager vs Customer Success Manager?

AspectService Account ManagerCustomer Success Manager
Primary FocusManaging client accounts and ensuring service deliveryOnboarding, retention, and overall customer satisfaction
Required SkillsAccount management, communication, technical knowledgeRelationship building, problem-solving, product knowledge
Work EnvironmentClient sites, service teams, account management platformsCustomer-facing, cross-functional teams, CRM tools
Industry UsageIT, telecom, SaaS, professional services

While both roles focus on client relationships, Service Account Managers primarily oversee service delivery and account health, whereas Customer Success Managers focus on customer onboarding, retention, and ensuring long-term satisfaction. Understanding these differences helps organizations assign the right roles for client success and account management.

How much does a service account manager get paid?

The average salary for a Service Account Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many roles also include bonuses, commissions, or benefits, and strong communication and customer management skills are essential for success.

What is a service account manager?

A Service Account Manager is a professional responsible for managing and nurturing relationships between a company and its clients, focusing on service-related aspects. They act as the primary point of contact for clients, ensuring their needs are met and issues are resolved promptly. Service Account Managers coordinate with internal teams to deliver solutions, monitor service performance, and work to improve client satisfaction and retention. Their role is crucial in building long-term partnerships and driving customer success.
What cities in Connecticut are hiring for Service Account Manager jobs? Cities in Connecticut with the most Service Account Manager job openings:
Service Account Manager jobs near you
Infographic showing various Service Account Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $64,955 per year, or $31.2 per hour.

National Account Onsite Service Account Manager

UnitedHealth Group

Groton, CT • On-site

Full-time

Retirement

Posted 26 days ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

186th of 887 rated healthcare providers

Job description

This position is Onsite. Our office is located at Groton, CT.
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together
The National Account Onsite Service Account Manager (SAM) is a client-embedded role responsible for delivering high-touch, end-to-end service support for one or more strategic National Account clients. This role is positioned to serve as the primary day-to-day contact for complex service needs, providing real-time resolution, issue tracking, and benefit navigation support for client HR and benefit teams.
Operating either onsite or in a hybrid capacity, the Onsite SAM builds strong, trusted relationships and helps bridge the gap between client expectations and internal operations. This includes managing escalations, identifying service trends, coordinating cross-functional solutions, and supporting initiatives that improve the overall member experience. The SAM ensures the delivery of timely, accurate and consistent service that aligns with both contractual obligations and UnitedHealthcare's commitment to excellence.
The ideal candidate is service-driven, solutions-oriented, and highly collaborative- with the ability to navigate complex benefit plans, support strategic conversations, and act with professionalism in high-visibility settings.
This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.
This will be on the job training and the hours during training will be during normal business hours.
Primary Responsibilities:
  • Client Relationship Management
    • Serve as the day-to-day, client-facing point of contact for HR and benefit staff at a designated National Account client
    • Build and maintain trusted relationships with key client stakeholders through consistent, proactive engagement
    • Support scheduled onsite or virtual service meetings, including benefit fairs, open enrollment sessions, and operational reviews
    • Provide guidance on benefit design, claims inquiries, and member-level concerns, translating complex information into client-ready communication
  • Escalation & Issue Resolution
    • Own the end-to-end resolution of service-related issues, including claim disputes, eligibility inquiries, and benefit misinterpretations
    • Partner with internal teams (e.g., Claims, Clinical, Provider Services, Pharmacy) to drive timely and accurate resolution of escalations
    • Document service issues and track resolution timelines using internal tools; maintain visibility and accountability across stakeholders
    • Identify and escalate recurring trends or patterns in service issues that require cross-functional attention or root cause resolution
  • Reporting & Service Insights
    • Provide the client with regular updates on issue resolution, open items, and trending concerns
    • Support internal and external service reporting, ensuring data is accurate, relevant, and tailored to the client's needs
    • Collaborate with internal partners to translate operational data into meaningful service insights
    • Monitor performance metrics, service guarantees, and client expectations to support transparency and trust
  • Cross-Functional Collaboration
    • Act as a liaison between the client and internal business areas to coordinate seamless delivery of services
    • Collaborate with Account Management, and Operations to align service delivery with broader client goals
    • Participate in internal meetings to provide client insights, voice of the customer feedback, and early risk identification
    • Support implementation of new benefits, vendor integrations, or service enhancements that affect the client experience
  • Operational Excellence & Client Education
    • Reinforce standard processes and service protocols while remaining client-centric in approach
    • Educate client contacts on tools, self-service protocols while remaining client-centric in approach
    • Identify opportunities to streamline service workflows or reduce preventable escalations
    • Represent UnitedHealthcare's brand and commitment to excellence without surprises in every interaction
  • Onsite & Multi-Site Support Expectations
    • Maintain a regular onsite presence and travel across multiple client locations as needed
    • Assess site-specific needs and tailor onsite support, education, and engagement accordingly
    • Balance enterprise consistency with local customization to ensure equitable support across locations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • High School Diploma / GED OR equivalent work experience
  • Must be 18 years of age OR older
  • 5+ years of experience in a relevant healthcare, insurance, OR service delivery role
  • 3+ years of experience in client-facing roles within healthcare, insurance, OR benefit administration
  • Success managing complex service escalations and acting as a liaison between internal operations and external clients
  • Experience supporting National Account OR large employer group clients with customized benefit configurations
  • Experience working in matrixed environments with cross-functional teams (e.g., Sales, Clinical, Provider Services, Member Services, Operations)
  • Background in claims processing, eligibility, enrollment, and service operations
  • Ability to travel domestically up to 75% of the time (site visits)
  • Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm.

Preferred Qualifications:
  • Ongoing training OR certifications in customer experience, healthcare compliance
  • Onsite OR embedded service experience with employer group clients
  • Experience in using internal service tools (e.g., Salesforce, ServiceNow, ACET) and report delivery platforms
  • Knowledge of HIPAA regulations, service guarantees, and performance tracking
  • Familiarity with National Account (large employer group) self-funded plans

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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