Server Service Assistant Jobs in Bellingham, WA (NOW HIRING)

• Oversee the management, monitoring, and daily operations of our enterprise network to ensure high performance and reliability.
• Identify and mitigate security threats through proactive updates and strategic planning in alignment with IT Leadership.
• Support IT projects with technical expertise and coordination.
• Develop and maintain accurate documentation, including network diagrams, configuration records, policies, and procedures.
• Manage the deployment and tracking of equipment and assets.
• Lead network-related projects from initiation to completion with minimal supervision.
• Collaborate with IT team members to manage escalations and issues, ensuring consistent service delivery across the organization.
• Contribute to the team by identifying opportunities to improve user satisfaction and expanding the IT knowledge base.
• Support and monitor compliance with company-wide and IT policies, ensuring adherence to regulatory and operational standards.
• Participate in broader technology initiatives across the company, offering network expertise and support as needed.
• Perform additional duties as assigned, adapting to evolving business and technical needs.
• Assist in the analysis, specification, installation and repair of computing devices, mobile devices, and peripheral equipment.
• Maintain effective communication with IT Leadership to ensure alignment on priorities and performance.

• Demonstrate the ability to collect, interpret, and analyze data to identify and make informed decisions.
• Diagnose and resolve issues across the enterprise network, using logic and reasoning to evaluate alternatives and recommend effective solutions.
• Anticipate potential problems and take proactive steps to prevent or minimize impact.

• Take initiative when challenges or opportunities arise, acting decisively while maintaining operational stability.
• Adapt to changing conditions and remain open to new approaches and technologies.
• Efficiently navigate formal and informal channels to overcome obstacles and drive progress.

• Partner effectively with team members and cross-functional staff to achieve shared goals.
• Obtain cooperation and support from internal and external stakeholders.
• Maintain clear and professional communication with IT Leadership and peers to ensure alignment and transparency.

• Seek and accept feedback for personal and professional growth.
• Reflect on experiences to identify lessons learned and apply them to future situations.
• Take ownership of development and demonstrate integrity in conduct, appearance, and respectful interactions.
• Build trust and credibility through consistent performance and respectful interactions.

• Complete projects and assignments on time and within budget.
• Maintain accurate and up-to-date documentation, including network diagrams, equipment inventories, configuration records, policies, and standard operating procedures to support transparency, continuity, and operational efficiency.
• Provide alternative solutions when technical obstacles arise, ensuring continuity of operations.

• Deep understanding of the technical and functional requirements across our enterprise business ecosystems, including all equipment, networks, and specialized business systems.
• Support the implementation, configuration, and routine maintenance of the network infrastructure and related hardware across the organization.
• Continuously assess personal technical strengths and areas for growth; proactively search for training and development opportunities.
• Knowledge share with colleagues to foster team learning and contribute to a collaborative IT environment.

• Maintain clear, consistent, and professional communication with IT Leadership, team members, and stakeholders to support department and company objectives.
• Communicate effectively across all levels of the organization, avoiding ambiguity and ensuring alignment in messaging.
• Demonstrate a strong understanding of the Corporate vision, objectives, and core values.
• Express ideas and technical information clearly and concisely, both verbally and in writing.
• Actively listen to colleagues, especially when receiving instructions or project direction.
• Provide customer-focused service, ensuring a positive and professional experience from initial contact through resolution.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of professional experience in network administration or a similar role with enterprise environments.

• Industry Recognized Networking Certification (e.g. CCNA or equivalent) - Required
• Microsoft Certificated Solutions Expert (MCSE) – Preferred

• Solid understanding of network design, architecture, and management principles.
• Hands-on experience configuring and maintaining an enterprise network.
• Strong grasp of managing network and endpoint protection solutions, and other security best practices to safeguard data and system integrity.

• Operating Systems and Servers: Microsoft Windows Server (All Versions), Microsoft Terminal Server, Windows 10/11, Microsoft Exchange / Microsoft Office 365, Microsoft Active Directory, Microsoft Entra, and Microsoft Group Policies
• Virtualization and Cloud: VMware, Microsoft Hyper V, cloud hosting concepts, and remote access
• Networking: DHCP, DNS, TCP/IP routing, subnets, VPNs, routers, switches, wireless technologies, and local and network printing
• Security: Network and endpoint security best practices, virus/malware removal, 
• Backup and Recovery: Backup strategies
• Device Management: Mobile devices, mobile device management (MDM), hardware management and software upgrade management

• Solid experience with enterprise-grade security tools, including comprehensive SIEM and vulnerability management solutions used to monitor, assess, and remediate network threats.
• Familiarity with endpoint management solutions for deploying updates, monitoring device health, and maintaining compliance across organizational devices.
• Understanding of SOX audit requirements and related compliance standards.

BENEFITS:

Health & Wellness

Medical, Dental & Vision Insurance
Monthly Wellness Stipend
Employee Assistance Program (EAP)

Employee Philanthropic Giving Program 

Disability Insurance (plans vary by location)

Financial Benefits
401(k) Program + Company Match
Profit Sharing Program (via 401(k)

Holiday Bonus

Performance Incentive Bonus Program
Tuition Reimbursement

529 College‑Savings Plan
Company-Paid Basic Life & AD&D Insurance

Time Off & Flexibility
Paid Vacation
Paid Sick Leave
15 Paid Company Holidays
2 Floating Holidays