Serial Manager Jobs (NOW HIRING)

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company's racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description:

SUMMARY

The Warehouse Manager provides critical leadership to ensure the high-volume facility functions with maximum efficiency, safety, and strict compliance with state regulatory standards. Reporting directly to the Director of Warehouse Operations, this role requires a hybrid leader who balances inventory data control and team leadership with hands-on technical equipment processing. The primary responsibilities of this position include but are not limited to oversight of and participation in cleaning, refurbishing, repairing, testing, assembling, disassembling, and moving Video Gaming Terminals (VGT), Redemption Terminals (RT), Amusement Equipment, and Automated Teller Machines (ATM). Additionally, the Warehouse Supervisor will assume Warehouse Manager duties when the Manager is unavailable.

DUTIES AND RESPONSIBILITIES

Technical Operations & Refurbishment

• Manage asset preparation: Oversee and direct VGT, Amusement equipment, ATM, and redemption machine cleaning, refurbishment, repair, testing, and final preparation for shipment and field deployment
• Optimize hardware reclamation: Oversee the disassembly of obsolete and/or damaged equipment, ensuring removed parts are cleaned, tested, and inventoried for future use

Regulatory Compliance & Governance

• Enforce IGB transport compliance: Serve as the accountable authority for Request to Transport (RTT) policies; verify serial numbers and IGB assigned numbers match paperwork precisely
• Audit compliance workflows: Guarantee all RTT paperwork is scanned, recorded, and successfully transmitted to the Compliance department
• Standardized technical tracking: Establish quality controls for preparing and affixing serial labels, quality assurance checklists, and software tracking labels onto VGTs

Systems & Inventory Strategy

• Govern data integrity: Oversee team utilization of Salesforce to ensure VGT status, configuration changes, and physical locations are accurately recorded
• Lead asset tracking: Design, schedule, and lead comprehensive inventory audits of all VGT assets within the facility
• Strategize product placement: Assess VGT appearance, condition, and history, collaborating directly with the Customer Experience team to ensure assets are optimally paired with gaming locations

Logistics, Safety & Facility Leadership

• Direct freight workflows: Oversee and optimize the workflow for loading and unloading machines, equipment, and parts from transport vehicles
• Maintain facility standards: Accountable for warehouse organization, safety protocols, and cleanliness, ensuring the facility meets corporate and OSHA standards
• Manage fleet machinery: Ensure warehouse staff are trained and certified to operate Forklifts, hand trucks, pallet jacks, and other labor-saving equipment
• Execute operational support: Perform other high-level duties as required to support fluctuating business needs

QUALIFICATIONS

Education

• High School Diploma or GED required
• College Degree in Supply Chain, Logistics, or Business preferred

Experience & Licensing

• Minimum of 4 years of experience in a fast-paced warehouse or technical asset environment
• Minimum of 2 years of direct supervisory or team leadership experience
• Previous experience in warehouse management and logistics desired
• Previous experience servicing VGTs, RTs, Amusements, or ATMs desired
• Minimum of 21 years of age
• Ability to obtain and maintain an Illinois Gaming Board Terminal Handler's License
• Valid Driver's License with a clean record

Skills & Competencies

• Strong organizational, problem-solving, and analytical skills to manage priorities and workflow
• Ability to understand and follow written and verbal instructions
• Proficient with basic PC skills; Salesforce experience preferred
• High accuracy in asset tracking, serial verification, and compliance paperwork

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Physical Demands

• Frequently moves around the warehouse floor to audit inventory and oversee workflows.
• Regularly uses hands for hardware inspections and computer data entry.
• Lifts up to 50 lbs.; coordinates machinery or team lifts for heavy VGTs/ATMs.
• Requires sharp close and distance vision to verify compliance labels and serial numbers.

Work Environment

• Split between a standard office desk and active warehouse loading bays.
• Enforces facility safety compliance around moving mechanical parts and forklifts.
• Oversees areas using standard electronics cleaning solvents; ensure proper PPE use.
• Typically, moderate (forklifts, tools, and equipment testing).

#AEGAMING

Base Pay Range:

$70,000-$79,000 per year

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.