Sephora Customer Service Jobs in Michigan (NOW HIRING)

Job ID: 293039
Store Name/Number: MI-Twelve Oaks (0264)
Address: 27846 Novi Road, Novi, MI 48377, United States (US)
Hourly/Salaried: Salaried (Exempt)
Job Type: Full Time
Position Type: Regular

Job Function: Stores - Leadership
 

Ready to remove the compromise between passion and profession? AsAssistant Store Manager,you'llbe the heartbeat of your store, inspiring your team, customers, and community. Your career is your stage as you support store operations, lead and develop your team, and elevate the client experience.
WhatYou'llDo: 

• Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smoothdailyoperations,deliveringexceptionalclientexperienceswhile driving sales and profitability in a fast-pacedenvironment.
• Inspire & Empower Teams. Lead with passiontocoach, inspire, and empower your team to exceed expectationsand performance goals,fosteringgrowth,developmentandaccountability.
• Recruit &Cultivate Top Talent. Attract, hire, andonboardnew talent, building a diverse and inclusive team that embodies Sephora's values and delivers the signature service clients love.
• ChampionContinuousLearning. Foster ongoinglearningbydeliveringreal-time coaching,actionablefeedback, and ongoing supporttomaximize associates'potential.
• Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time, actionable feedback and mentorship to support each team member's career journey and engagement.
• Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and activelydriveengagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence.Uphold Sephora's standards bymaintaininga visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• OptimizeResources & DriveGrowth.Driveresults byoptimizinginventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever-changing retail landscape.

WhatYou'llBring:

• Assistant Store Management Experience. Demonstrated success as a retail assistant manager in fast-paced, high-volume environments,consistentlydrivingresults and elevating team performance through hands-on leadership.
• ExceptionalLeadership& Business Acumen. Strong ability torecruit,inspire, anddeveloptop talent to deliver outstanding results and foster an energetic, collaborative atmosphere.
• OutstandingCommunication & Interpersonal Skills. Ahistory of building trust, clarity, and enthusiasm across teams and clients. Adept at delivering constructive feedback andfacilitatingopen dialogue to support growth and high performance.
• Passion for Coaching & Development. A genuinecommitment to empowering teams through tailored mentorship, real-time coaching, and actionable feedback, cultivating a culture of learning and accountability.
• Client-Centric & Growth Oriented. Deep experience creating memorable, personalized client experiences that build loyalty, while skillfully balancing operational priorities and drivingbusinessgrowth.

Where and How:

• Location. This role requires on-site work at27846 Novi Road, Novi, MI 48377, United States (US).
• Availability. This role requires availability including evenings, weekends, and holidays.
• Physical Requirements. This role requires the ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand andwalkthe sales floor for the entire shift, and work in a fragrance-filled environment. You must be able to handle and apply products to clients-with or without accommodation.

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What You'll Get: 

The annual base salary range for this position is $63,100.00 - $77,350.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.Individuals employed in this position may also be eligible to earn bonuses.This job will be posted for a minimum of five days. 

• Caring Community. You'll lead your store like a community - where everyone feels seen and supported - building confidence among your team and positively impacting clients. 

• Fulfilling Path. Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way. 

• Meaningful Work. With a cultivated passion for beauty, your career is your stage. We'll give you the environment and support your need to do more than sell products; you'll contribute to the transformation of your team, customers, and community. 

Rewards as Unique as You: 

Some benefits have eligibility requirements and may depend on job classification and length of employment. 

• Health. Choose a healthcare plan to fit you and your dependents' needs with medical, dental, and vision coverage. Sephora also fully covers our employees' disability and life insurance. 

• Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora. 

• Balance. Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, and protected leave. 

• Growth. No two stores or leaders are the same. With access to training, tuition reimbursement, and leadership development, you'll be guided on a dynamic career path. 

• Perks. Think you've tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or "gratis," and flash sale discounts on LVMH brand products. 

• Support. You don't just lead a team that cares - you're part of a team that cares. Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching. 

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. 

 
Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. 

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