1

Senior Technical Support Engineer Jobs in Sun Prairie, WI

Provide technical guidance and mentorship to Level I Enterprise Support Engineers. * Share technical knowledge and best practices related to ConnexPay systems and support procedures. * Design, build ...

New

Senior Desktop Support Engineer

Madison, WI ยท On-site

$66K - $83K/yr

Overview Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future ... Serve as the senior technical escalation point for complex desktop, virtual desktop, and endpoint ...

Senior Desktop Support Engineer

Madison, WI ยท On-site

$66K - $83K/yr

Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of ... Serve as the senior technical escalation point for complex desktop, virtual desktop, and endpoint ...

We are seeking an Application Support Analyst - SolidWorks to join our IT team and provide hands-on technical support for SolidWorks and other engineering applications. This role will be responsible ...

New

Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of ... BSc/BA in Engineering, Agriculture or related discipline or 5+ years of experience as a field ...

A Support Engineer is a software professional who enjoys solving unique and challenging problems in ... Prepare and update technical documentation of systems and processes in an always changing ...

Support Engineer II

Madison, WI ยท On-site

$87K - $108K/yr

A Support Engineer is a software professional who enjoys solving unique and challenging problems in ... Prepare and update technical documentation of systems and processes in an always changing ...

Support Engineer II

Madison, WI ยท On-site

$87K/mo

A Support Engineer is a software professional who enjoys solving unique and challenging problems in ... Prepare and update technical documentation of systems and processes in an always changing ...

next page

Showing results 1-20

Senior Technical Support Engineer information

See Sun Prairie, WI salary details

$32.6K

$107.7K

$222.3K

How much do senior technical support engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for senior technical support engineer in Sun Prairie, WI is $107,660.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,600.00 and $118,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support engineer?

To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.

What are some common challenges faced by senior technical support engineers, and how can they be addressed?

Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.

What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?

AspectSenior Technical Support EngineerTechnical Support Engineer
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Bachelor's degree, entry-level certifications often sufficient
Work EnvironmentAdvanced technical support, troubleshooting complex issues, mentoringBasic technical support, resolving common customer issues
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, telecom, software companies, customer support roles

The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.

What is the role of a senior technical support engineer?

A senior technical support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to hardware, software, or network systems. They often mentor junior staff, document solutions, and use tools like ticketing systems and remote support software to resolve problems efficiently.

What cities near Sun Prairie, WI are hiring for Senior Technical Support Engineer jobs?

Cities near Sun Prairie, WI with the most Senior Technical Support Engineer job openings:

Field Technical Support Engineer - Semiconductors

3M HEALTHCARE

Oregon, WI โ€ข On-site

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Applied Materials is looking for TSE Engineers to provide technical support remotely and on site to FSO personnel for highly complex problems involving equipment malfunction, wafer issues, and performance enhancement programs. The role uses advanced troubleshooting methods to establish success criteria and action plans. Location includes Home/Mobile sites with travel up to 50%. Requires a Bachelor's degree in a technical field and at least 5 years semiconductor fab experience, plus familiarity #J-18808-Ljbffr