Application engineering assignments include the review and interpretation of job specific technical specifications, technical review process, pre-bid support, and O&M development. * Additional ...
Quick apply
Application engineering assignments include the review and interpretation of job specific technical specifications, technical review process, pre-bid support, and O&M development. * Additional ...
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Quick apply
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Senior Technical Support Engineer information
See Alexis, IL salary details
$32.5K - $49.8K
1% of jobs
$49.8K - $67K
10% of jobs
$67K - $84.2K
14% of jobs
$84.4K is the 25th percentile. Wages below this are outliers.
$84.2K - $101.4K
34% of jobs
$113K is the 75th percentile. Wages above this are outliers.
$101.4K - $118.7K
24% of jobs
$118.7K - $135.9K
12% of jobs
$135.9K - $153.1K
1% of jobs
$153.1K - $170.3K
0% of jobs
$170.3K - $187.6K
2% of jobs
$187.6K - $204.8K
1% of jobs
$204.8K - $222K
1% of jobs
$32.5K
$107.5K
$222K
How much do senior technical support engineer jobs pay per year?
As of Aug 29, 2026, the average yearly pay for senior technical support engineer in Alexis, IL is $107,515.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $118,100.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a senior technical support engineer?
To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.
What are some common challenges faced by senior technical support engineers, and how can they be addressed?
Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.
What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?
| Aspect | Senior Technical Support Engineer | Technical Support Engineer |
|---|---|---|
| Required Credentials | Bachelor's degree, relevant certifications (e.g., CompTIA, Cisco) | Bachelor's degree, entry-level certifications often sufficient |
| Work Environment | Advanced technical support, troubleshooting complex issues, mentoring | Basic technical support, resolving common customer issues |
| Employer & Industry Usage | IT, software, hardware companies, tech support teams | IT, telecom, software companies, customer support roles |
The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.
What is the role of a senior technical support engineer?
A senior technical support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to hardware, software, or network systems. They often mentor junior staff, document solutions, and use tools like ticketing systems and remote support software to resolve problems efficiently.
What cities near Alexis, IL are hiring for Senior Technical Support Engineer jobs?
Cities near Alexis, IL with the most Senior Technical Support Engineer job openings:
Job description
Escalator Product Engineer - Coal Valley, IL
General Duties:
Perform engineering tasks associated with transit, modernization and commercial escalator eng.
Responsibilities include:
- The development and maintenance of the various product specific variant configurations;
- Global harmonization of the "Confidential Client" escalator product-lines
- Department Product Change Management (PCM) tasks;
- refinement of the engineering processes and practices;
- complete accurate engineering listings per contract specifications;
- creation of component BOM’s, part drawings, and assembly drawings;;
- design improvements.
Additional Duties:
- Application engineering assignments include the review and interpretation of job specific technical specifications, technical review process, pre-bid support, and O&M development.
- Additional assignments include Manufacturing Engineering, Production, and Installation Operations technical support.
- Support all escalator design issues including the determination of root cause and subsequent creation of corrective actions to resolve design discrepancies.
High Overview:
1. Refine the engineering process for the transit escalator E3X / E3M offering including the application engineering functions.
2. Organization of assignments regarding component BOM’s, part and assembly drawings, and variant configuration maintenance / development.
3. Development of a modernization product for the hi-rise transit market based upon KONE’s transit escalator E3X / E3M offering.
4. Support ESM manufacturing with design / B.O.M. issues during the manufacturing process.
5. Manage the development of manufacturing tools (fixtures, jigs, etc.)
6. Manage the updates to "Confidential Client" designated engineering / business software (ACAD; PRO-E; Inventor; SAP; e-Dstat; EDMS; etc.).
7. Coordinate the assignments of outsourced engineering personnel.
8. Support the HD Project Manager and Customer Service Manager with technical pre-bid support, engineering schedules, and production schedules.
9. Support local and global installation operations with technical assistance.
10. Utilize the warranty claim process and determine the root cause in regards to ESM engineering issues.
11. Utilize and manage the "Confidential Client" Quality WebCal system to document and determine appropriate Corrective Actions.
12. Assist with the development of the ESM PCM department.
13. Manage engineering personnel during C-process design projects.
14. Conduct job-site visits to review the product installation and determine design improvements based upon field feedback.
15. Provide input to annual budget requirements and manage approved department operating expenses.
2. Organization of assignments regarding component BOM’s, part and assembly drawings, and variant configuration maintenance / development.
3. Development of a modernization product for the hi-rise transit market based upon KONE’s transit escalator E3X / E3M offering.
4. Support ESM manufacturing with design / B.O.M. issues during the manufacturing process.
5. Manage the development of manufacturing tools (fixtures, jigs, etc.)
6. Manage the updates to "Confidential Client" designated engineering / business software (ACAD; PRO-E; Inventor; SAP; e-Dstat; EDMS; etc.).
7. Coordinate the assignments of outsourced engineering personnel.
8. Support the HD Project Manager and Customer Service Manager with technical pre-bid support, engineering schedules, and production schedules.
9. Support local and global installation operations with technical assistance.
10. Utilize the warranty claim process and determine the root cause in regards to ESM engineering issues.
11. Utilize and manage the "Confidential Client" Quality WebCal system to document and determine appropriate Corrective Actions.
12. Assist with the development of the ESM PCM department.
13. Manage engineering personnel during C-process design projects.
14. Conduct job-site visits to review the product installation and determine design improvements based upon field feedback.
15. Provide input to annual budget requirements and manage approved department operating expenses.
Education:
Bachelor’s Degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience
Experience:
Engineering and management background is a MUST.
Specific Knowledge, Skills & Behaviors:
1. Ability to read, analyze and interpret escalator specifications, contracts, and financial reports.
2. Ability to understand and interpret ASME / B44 /EN115 Safety Code(s) for Escalators.
3. Ability to respond to common inquiries or concerns from customers or branch offices.
4. Able to effectively communicate and present information to top management, branch personnel, and/or "Confidential Client" customers.
5. Ability to define problems, collect data, establish facts and draw valid conclusions.
1. Ability to read, analyze and interpret escalator specifications, contracts, and financial reports.
2. Ability to understand and interpret ASME / B44 /EN115 Safety Code(s) for Escalators.
3. Ability to respond to common inquiries or concerns from customers or branch offices.
4. Able to effectively communicate and present information to top management, branch personnel, and/or "Confidential Client" customers.
5. Ability to define problems, collect data, establish facts and draw valid conclusions.
About MMC Group
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Irving, TX, US
Year founded
1993