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Senior Technical Support Associate Jobs in Rex, GA

brs

Senior Technical Writer

San Antonio, TX · Remote

Eagle Health Analytics (EHA) is seeking a Senior Technical Writer who will lead RFP (Request for ... Experience supporting government agency, public-sector, or government contractor/subcontractor ...

Axon

Technical Support Engineer, Axon 911

Atlanta, GA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

Axon

Technical Support Engineer, Axon 911

Atlanta, GA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

ABB

VFD Technical Support Specialist

Lilburn, GA · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...

Kiongroup

Controls Engineer Technical Support

Atlanta, GA · On-site

$65K - $140K/yr

Associate or Bachelor's degree in Engineering, Technical Management, or related field (or equivalent experience). * 3-5 years of experience in technical support within material handling, automation ...

Kiongroup

Controls Engineer Technical Support

Atlanta, GA · On-site

$65K - $140K/yr

Associate or Bachelor's degree in Engineering, Technical Management, or related field (or equivalent experience). * 3-5 years of experience in technical support within material handling, automation ...

E-Solutions

Executive Support Windows

Atlanta, GA · On-site

$36K - $45K/yr

Sr. Technical Support - Site Lead/Executive Support - Onsite Tech Services (Windows) Location: Onsite - 5 Days/Week Hartford, CT and Atlanta, GA Duration: Longterm Contract Position Summary The ...

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Senior Technical Support Associate information

See Rex, GA salary details

$10

$22

$52

How much do senior technical support associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for senior technical support associate in Rex, GA is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $24.47 per hour, depending on experience, location, and employer.

What does a senior technical support associate do?

A Senior Technical Support Associate is responsible for assisting customers with complex technical issues, troubleshooting software or hardware problems, and providing advanced solutions. They often handle escalated support cases that require in-depth knowledge and experience. In addition to direct customer support, they may also mentor junior team members, document solutions, and contribute to improving support processes. Their role is crucial in ensuring customer satisfaction and maintaining the smooth operation of technical products or services.

What are the key skills and qualifications needed to thrive as a senior technical support associate?

To thrive as a Senior Technical Support Associate, you need advanced troubleshooting skills, in-depth knowledge of hardware and software systems, and experience in customer support, typically backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as Zendesk, ServiceNow), remote desktop tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving abilities help you effectively handle escalated issues and guide junior team members. These skills are vital for delivering high-quality technical support, ensuring customer satisfaction, and maintaining efficient IT operations.

How does a senior technical support associate typically collaborate with other teams to resolve complex technical issues?

Senior Technical Support Associates often serve as a bridge between customers, product engineering, and development teams. When faced with complex or escalated issues, they coordinate with internal experts to gather insights, replicate problems, and develop solutions. This role requires strong communication skills to clearly document issues, relay updates, and ensure that both customers and cross-functional teams are aligned throughout the resolution process. Collaboration is key, as it speeds up troubleshooting and helps improve the overall customer experience.

What is the difference between Senior Technical Support Associate vs Technical Support Associate?

AspectSenior Technical Support AssociateTechnical Support Associate
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., CompTIA, Microsoft)Entry to 2 years experience, basic certifications often sufficient
Work EnvironmentAdvanced support, troubleshooting complex issues, mentoring junior staffBasic support, handling common customer inquiries and issues
Employer & Industry UsageUsed in tech companies, IT departments, customer support centersCommon in similar environments, often entry-level roles

The main difference between a Senior Technical Support Associate and a Technical Support Associate lies in experience, complexity of support tasks, and responsibilities. Senior roles involve troubleshooting more complex issues, mentoring, and often require more certifications and years of experience. Technical Support Associates typically handle routine customer inquiries and basic troubleshooting, making the senior position more advanced and specialized.

What is a senior technical support associate job description?

A senior technical support associate provides advanced technical assistance to customers or internal teams, troubleshooting hardware, software, and network issues. They often diagnose complex problems, document solutions, and may mentor junior staff, using tools like ticketing systems and remote support software. Strong communication skills and technical certifications are typically required for this role.
Infographic showing various Senior Technical Support Associate job openings in Rex, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $47,540 per year, or $22.9 per hour.

Technical Support Specialist - Evening

Atlanta, GA • On-site

Relativity
See more jobs at Relativityexternal

$54K - $80K/yr

Other

Posted 4 days ago

Job description

Posting Type

Remote/Hybrid

Job Overview

The Application Analyst in Customer Support plays a pivotal role atRelativity, offering specialized technical support across a specific product vertical. Catering to both our technical and non-technical customer base, this role demands adeptness in diagnosing, troubleshooting, and resolving sophisticated software and network-related issues. The Application Analyst will engage with customers through frequent phone and email communications, necessitating strong customer service skills and an understanding of SQL, network and Windows platforms, and strengthening Relativity knowledge.
On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Product Support. The working hours are a 9-hour Monday-Friday shift ranging from 1pm-2am CST with a 1-hour meal break, and the evening shift offers a compensation differential.

Job Description and Requirements

Key Responsibilities

  • Technical Support& Troubleshooting:Handle incoming customer requests; responding to information requests, fulfilling service requests, and performing triage and routine troubleshooting for incoming incidents.

  • Knowledge Expertise: Developexpertisein the company's products and services, proactively aidingcustomersand partnering with senior team members for resolving complex incidents.

  • TicketManagement: Efficiently create, categorize, update, escalate, and resolve tickets while ensuringaccuratedocumentation in Salesforce for historical data and reporting accuracy.

  • Communication:Maintainresponsive communication withcustomers, adhering to service levelagreementsand updating tickets promptly.

  • Collaboration and Reporting: Work collaboratively with team members across different verticals for quality service delivery and inform management about significant issues affecting performance,customerperception, and project progress.


Required Skillsand Expectations

  • Technical Proficiency:Demonstratesinitiative inacquiringnew skills in SQL, the Relativity platform, and troubleshooting routine technical issues.Developsknowledge of Relativity products in assigned vertical. Has basic knowledge of standard procedures and workflows. Holds Relativity certifications as applicable.

  • Customer Service Excellence:Commitment to providing exemplary customer service asguided and outlined in SLAs.Proven customer support experience, ideally within a tech or SaaS environment.Customer-focused approach with agrowingunderstanding of customer expectationsand perspectives.

  • Analytical & Problem-Solving:Can solve basic problemswithknown strategies to prevent problems.Documentsissues and resolutions accurately,usesknowledgebase articlesfrequentlyfor resolution.

  • Time Management: Ability to manageand prioritizemultiple tickets of technical complexitywith guidance.

  • Commitment to Values:Demonstratescommitment to the Relativity's Core Values, contributing to a positive and collaborative team environment.

  • Certifications:Preferred attainment ofRelativity Professional Title (RelativityOneCertified Professional andRelativityOneReview Professional)within 6 monthsof start date.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$54,000 and $80,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support

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