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Senior Technical Support Associate Jobs in Missouri

Woven

Senior Technical Recruiter

California, MO · On-site

$120K - $150K/yr

... highly technical roles, from senior IC through leadership levels. * Partner closely with ... support the initial profile. * Drive a consistent, high-quality recruiting process, including ...

Socket.dev

Senior Technical Recruiter

California, MO · On-site

$107K - $161K/yr

Position Overview We're looking for a Senior Technical Recruiter who can operate as a true partner ... technical recruiting experience, ideally supporting engineering, technology, hardware ...

CGI Inc.

Support Associate IV

Kansas City, MO · On-site

$23.04/hr

Find similar career opportunities Support Associate IV Category: Administration Main location ... senior-level expertise • Assist the Government Personnel with inquiries from Congress ...

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Senior Technical Support Associate information

What does a senior technical support associate do?

A Senior Technical Support Associate is responsible for assisting customers with complex technical issues, troubleshooting software or hardware problems, and providing advanced solutions. They often handle escalated support cases that require in-depth knowledge and experience. In addition to direct customer support, they may also mentor junior team members, document solutions, and contribute to improving support processes. Their role is crucial in ensuring customer satisfaction and maintaining the smooth operation of technical products or services.

What are the key skills and qualifications needed to thrive as a senior technical support associate?

To thrive as a Senior Technical Support Associate, you need advanced troubleshooting skills, in-depth knowledge of hardware and software systems, and experience in customer support, typically backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as Zendesk, ServiceNow), remote desktop tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving abilities help you effectively handle escalated issues and guide junior team members. These skills are vital for delivering high-quality technical support, ensuring customer satisfaction, and maintaining efficient IT operations.

How does a senior technical support associate typically collaborate with other teams to resolve complex technical issues?

Senior Technical Support Associates often serve as a bridge between customers, product engineering, and development teams. When faced with complex or escalated issues, they coordinate with internal experts to gather insights, replicate problems, and develop solutions. This role requires strong communication skills to clearly document issues, relay updates, and ensure that both customers and cross-functional teams are aligned throughout the resolution process. Collaboration is key, as it speeds up troubleshooting and helps improve the overall customer experience.

What is the difference between Senior Technical Support Associate vs Technical Support Associate?

AspectSenior Technical Support AssociateTechnical Support Associate
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., CompTIA, Microsoft)Entry to 2 years experience, basic certifications often sufficient
Work EnvironmentAdvanced support, troubleshooting complex issues, mentoring junior staffBasic support, handling common customer inquiries and issues
Employer & Industry UsageUsed in tech companies, IT departments, customer support centersCommon in similar environments, often entry-level roles

The main difference between a Senior Technical Support Associate and a Technical Support Associate lies in experience, complexity of support tasks, and responsibilities. Senior roles involve troubleshooting more complex issues, mentoring, and often require more certifications and years of experience. Technical Support Associates typically handle routine customer inquiries and basic troubleshooting, making the senior position more advanced and specialized.

What is a senior technical support associate job description?

A senior technical support associate provides advanced technical assistance to customers or internal teams, troubleshooting hardware, software, and network issues. They often diagnose complex problems, document solutions, and may mentor junior staff, using tools like ticketing systems and remote support software. Strong communication skills and technical certifications are typically required for this role.

What cities in Missouri are hiring for Senior Technical Support Associate jobs?

Cities in Missouri with the most Senior Technical Support Associate job openings:

Infographic showing various Senior Technical Support Associate job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Corrosion Technical Support Specialist

Maryland Heights, MO • On-site

Potter Global Technologies
See more jobs at Potter Global Technologiesexternal

$30 - $39/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Key responsibilities

  • Provide technical support for Potter's corrosion mitigation and fire suppression products through various communication channels.

  • Lead troubleshooting by gathering and analyzing equipment data, diagnosing mechanical, pneumatic, electrical, electronic, and application issues.

  • Guide field personnel through installation, startup, commissioning, testing, maintenance, and system troubleshooting activities.

Job description

Join Us as a Corrosion Technical Support Specialist at Potter Global Technologies

At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.

Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.

As a Corrosion Technical Support Specialist, you will deliver handson technical support for Potter’s corrosionmitigation products, focusing on IntelliGen™ nitrogen generators, IntelliPurge® devices, air maintenance equipment, analyzers, controls, and related accessories used in dry and preaction sprinkler systems. You’ll guide contractors, technicians, distributors, engineers, facility teams, and internal partners through installation, commissioning, troubleshooting, maintenance, and parts identification while diagnosing whether issues stem from equipment faults, installation errors, incoming power, environmental conditions, or connected sprinklersystem performance. Ready to jump in and make an impact? Apply today.

What You’ll Do
  • Provide prompt technical support for Potter corrosionmitigation and fire suppression products through phone, email, virtual meetings, and occasional onsite assistance.
  • Lead structured troubleshooting by gathering generator model details, serial numbers, date codes, alarm or maintenance messages, operating pressures, cycle times, runtime, leak rates, nitrogen purity readings, maintenance history, and supporting photos or video.
  • Diagnose complex mechanical, pneumatic, electrical, electroniccontrol, communication, and application issues involving compressors, pressure switches, regulators, solenoid valves, filters, condensate drains, membrane separators, tanks, sensors, power supplies, controllers, displays, and purge valves.
  • Guide qualified field personnel through safe installation, startup, commissioning, functionality testing, system filling and purging, programming, network setup, preventive maintenance, and equipment isolation in alignment with Potter documentation.
  • Use controller history, remotemonitoring data, wiring and piping diagrams, pressure and purity measurements, and isolation tests to determine whether issues originate from the generator, accessories, incoming power, installation, site environment, or the connected sprinkler system.
  • Support application questions related to dry and preaction sprinkler systems, air or nitrogen maintenance, system capacity, leak rate, purge performance, corrosion mitigation, and equipment operating conditions.
  • Identify compatible replacement parts and maintenance items by model, date code, product generation, and component version; coordinate warranty, RMA, replacement, and fieldservice needs as required.
  • Document troubleshooting steps, measurements, decisions, parts recommendations, followup actions, and final resolutions accurately within the CRM system.
  • Analyze recurring product or application trends and escalate complex, safetyrelated, or unresolved issues to Product Management, Engineering, Quality, Manufacturing, or Sales with clear evidence and recommended next steps.
  • Develop and maintain technical resources, including bulletins, application guides, FAQs, troubleshooting workflows, service checklists, and knowledgebase content.
  • Support customer and partner training initiatives through technical presentations, demonstrations, webinars, and training events.
  • Stay current on applicable codes, standards, product updates, and corrosionmitigation practices, and participate in customer meetings, trade shows, and fieldsupport activities as needed.
  • Perform other duties as assigned.
What You Bring

Experience That Drives Success

  • Minimum of 2 years of experience in technical support, field service, commissioning, industrial maintenance, firesprinkler service, engineering support, or a related electromechanical customersupport role.
  • Ability to read and apply technical documentation, installation instructions, service procedures, wiring diagrams, piping and instrumentation diagrams, product specifications, controller history, and alarm or errorcode information.
  • Demonstrated experience working directly with field technicians and end users in a technical support, service, or commissioning capacity.
  • High school diploma or equivalent.

Preferred Experience

  • Associate degree, bachelor’s degree, or technical diploma in Fire Protection, Engineering Technology, Industrial Maintenance, Mechanical Systems, Electrical or Electronics Technology, HVAC/R, or a related technical discipline.
  • Handson experience with dry pipe or preaction fire sprinkler systems, corrosionmitigation products, nitrogen generators, purge valves, airmaintenance devices, or fireprotection commissioning and service.
  • Experience servicing or supporting compressors and related components, including pressure switches, regulators, solenoid valves, membraneseparation equipment, filters, automatic drains, pressure transducers, or gas analyzers.
  • Familiarity with single and threephase motors, motor starters, overload protection, fuses, power supplies, lowvoltage controls, and electrical troubleshooting practices.
  • Experience with serial communications or networked equipment, including RS485, Ethernetconnected devices, remote monitoring, buildingmanagement systems, or firealarm relay interfaces.
  • Working knowledge of NFPA 13 and NFPA 25, or NICET certification related to fireprotection systems; willingness to pursue certification is also valued.
  • Experience delivering technical training, writing service documentation, using CRM or remotesupport platforms, or analyzing case trends to identify recurring product issues.

Key Strengths & Skills

  • Deliver excellent verbal, written, and listening communication, with strong customerservice and deescalation skills, and the ability to explain technical concepts to both technical and nontechnical audiences.
  • Coach installers and service technicians remotely through a clear, logical sequence of tests; confirm observations; apply strong safety judgment; and recognize when work should pause or be escalated.
  • Maintain accurate case documentation, prioritization, followup, and time management in a fastpaced, multicase support environment.
  • Collaborate effectively across teams, including Customer Experience, Sales, Product Management, Engineering, Quality, Manufacturing, Training, and external service partners.
  • Use working knowledge of Microsoft Office and CRM software to support daily case management and communication.
  • Demonstrate a commitment to continuous handson learning and technical development to stay current with evolving products and practices.
Our Culture
  • We build strong relationships—with teammates, partners, and customers
  • We take pride in knowing every product we build serves the purpose of protecting lives
  • We listen actively, coach frequently, and own our results
  • We foster innovation, value curiosity, and believe that experimentation is part of growth
  • We create a welcoming and inclusive space where everyone belongs
  • We take ownership of our work—quality and safety are at the core of what we do
Benefits That Matter
  • Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together.
  • Competitive health, dental, and vision plans
  • 401(k) with company match
  • Generous paid time off and holidays
  • Continuous learning and development opportunities
  • Financial Wellness programs including complimentary Certified Financial Planner sessions
  • Recognition programs that celebrate individual and team wins
  • A mission-driven team that supports life-saving outcomes, every day
Location

This is a full-time position, on-site at our Corporate Office located in Maryland Heights, MO.

Ready to Apply?

Ready to make a real impact? If you’re driven, curious, and excited to grow with a team that’s changing the world—and where you’re not just an employee but an owner—we want you on board!

Join us, and let’s create safer environments together—making a global difference you’ll be proud to own.

Apply