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Senior Technical Support Associate Jobs in Georgia

Five Below, In.c

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with ... Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or ...

SMB IT Solutions

Technical Support Specialist

Smyrna, GA · On-site

$45K - $50K/yr

Escalate tickets that require Senior Help desk Engineer support * Communicate to the client the ... Experience handling Technical Service Tickets * Experience and knowledge of working with the ...

Autodesk

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

As a Senior Support Associate, you will support our strategic customers through their daily ... their technical issues to ensure their success * Provide clear, empathetic, and structured ...

Ubertal Inc

Senior Technical Lead

Atlanta, GA · On-site

Senior Technical Lead Location: Atlanta, GA (Hybrid - onsite required as directed) Job Type ... Support technology adoption of AI/ML concepts and generative AI. * Identify technical debt and ...

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Senior Technical Support Associate information

What does a senior technical support associate do?

A Senior Technical Support Associate is responsible for assisting customers with complex technical issues, troubleshooting software or hardware problems, and providing advanced solutions. They often handle escalated support cases that require in-depth knowledge and experience. In addition to direct customer support, they may also mentor junior team members, document solutions, and contribute to improving support processes. Their role is crucial in ensuring customer satisfaction and maintaining the smooth operation of technical products or services.

What are the key skills and qualifications needed to thrive as a senior technical support associate?

To thrive as a Senior Technical Support Associate, you need advanced troubleshooting skills, in-depth knowledge of hardware and software systems, and experience in customer support, typically backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as Zendesk, ServiceNow), remote desktop tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving abilities help you effectively handle escalated issues and guide junior team members. These skills are vital for delivering high-quality technical support, ensuring customer satisfaction, and maintaining efficient IT operations.

How does a senior technical support associate typically collaborate with other teams to resolve complex technical issues?

Senior Technical Support Associates often serve as a bridge between customers, product engineering, and development teams. When faced with complex or escalated issues, they coordinate with internal experts to gather insights, replicate problems, and develop solutions. This role requires strong communication skills to clearly document issues, relay updates, and ensure that both customers and cross-functional teams are aligned throughout the resolution process. Collaboration is key, as it speeds up troubleshooting and helps improve the overall customer experience.

What is the difference between Senior Technical Support Associate vs Technical Support Associate?

AspectSenior Technical Support AssociateTechnical Support Associate
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., CompTIA, Microsoft)Entry to 2 years experience, basic certifications often sufficient
Work EnvironmentAdvanced support, troubleshooting complex issues, mentoring junior staffBasic support, handling common customer inquiries and issues
Employer & Industry UsageUsed in tech companies, IT departments, customer support centersCommon in similar environments, often entry-level roles

The main difference between a Senior Technical Support Associate and a Technical Support Associate lies in experience, complexity of support tasks, and responsibilities. Senior roles involve troubleshooting more complex issues, mentoring, and often require more certifications and years of experience. Technical Support Associates typically handle routine customer inquiries and basic troubleshooting, making the senior position more advanced and specialized.

What is a senior technical support associate job description?

A senior technical support associate provides advanced technical assistance to customers or internal teams, troubleshooting hardware, software, and network issues. They often diagnose complex problems, document solutions, and may mentor junior staff, using tools like ticketing systems and remote support software. Strong communication skills and technical certifications are typically required for this role.

What cities in Georgia are hiring for Senior Technical Support Associate jobs?

Cities in Georgia with the most Senior Technical Support Associate job openings:

Infographic showing various Senior Technical Support Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Sharepoint Senior Technical Lead

Alpharetta, GA • On-site

Noblesoft Technologies
Software Development • 51 - 200 employees
Learn more about Noblesoft Technologiesexternal

Contractor

Re-posted 29 days ago

Job description

Job Role: Sharepoint Senior Technical Lead
Location: Alpharetta, GA or Berkeley Heights, NJ
 
JD: 
 
Additional requirement :
- SharePoint Framework SPFx, React, Fluent UI, TypeScript, PnP JS.
- Microsoft Teams SDK, Adaptive Cards, Teams Toolkit.
- Microsoft Graph API, Azure AD, OAuth2, SSO.
- Microsoft 365 Certified: Teams Application Developer Associate
- Microsoft Certified: Power Platform Developer Associate