Senior Technical Operations Analyst Jobs in Michigan

Why join us?

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The MillerKnoll Technology team is building a customer-centric, digitally enabled business model to reshape the way our family of brands does business. We're creating frictionless customer experiences through digital solutions across our platforms. We need a Sr. Technical Analyst focused on the product data information (PIM) platform and product data ecosystem/processes to help us get there.

As Senior Technical Analyst you will be a key member of the Digital Product Team responsible for the technical requirements, business process mapping, configuration, and continuous improvement of the enterprise Product Information Management (PIM) system. This role serves as the primary subject matter expert for the platform, partnering with cross-functional stakeholders to ensure product data is accurate, complete, and delivered efficiently across all downstream channels. The ideal candidate brings deep technical knowledge of PIM systems, integration architecture, strong analytical skills, and the ability to translate complex business requirements into scalable system configurations

ESSENTIAL FUNCTIONS

Enterworks Platform Administration
Support configuration and maintenance of data hierarchies, attribute schemas, business rules and workflow templates
Support system upgrades, patches, and environment management in coordination with IT and platform vendor
Develop and maintain integrations between the PIM and downstream systems such as e-commerce platforms, ERP, DAM, and syndication channels

Product Data Management
Lead the onboarding, enrichment, and quality assurance of product content within the PIM, ensuring adherence to data standards and completeness thresholds
Define and enforce data governance policies, taxonomy structures, and attribute standards across product categories
Partner with merchandising, marketing, and supply chain teams to gather, validate, and publish accurate product information
Monitor data quality dashboards and drive continuous improvement initiatives to reduce errors and gaps

Requirements Analysis & Solution Design
Elicit, document, and prioritize business and technical requirements from stakeholders across the enterprise
Translate requirements into functional specifications, user stories, and system configurations within the PIM platform.
Design and recommend scalable solutions for product data workflows, channel syndication, and digital shelf readiness
Conduct gap analyses between current-state processes and desired-state outcomes, presenting findings and recommendations to leadership

Project & Stakeholder Management
Lead and coordinate technical workstreams for PIM-related projects, including new category launches, platform enhancements, and integrations
Create and maintain project documentation including process flows, data dictionaries, test plans, and training materials
Facilitate workshops and working sessions with business stakeholders to drive alignment and adoption
Communicate project status, risks, and dependencies to Product Manager and senior leadership

Testing & Quality Assurance
Develop and execute test plans for system configurations, integrations, and new features within the platform environment
Validate data outputs across all publishing channels to ensure accuracy and consistency
Troubleshoot and resolve system issues, data anomalies, and integration failures in a timely manner
Partner with QA and IT teams on regression testing for system upgrades and enhancements

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience
5+ years of experience in a technical analyst, systems analyst, or product data management role
2+ years of hands-on experience administering or configuring a PIM system
Demonstrated experience writing business and functional requirements, user stories, and system documentation
Proficiency with data modeling, attribute schema design, and workflow configuration within PIM or MDM platforms
Strong understanding of e-commerce, omnichannel retail, and digital shelf concepts
Experience with data integration concepts including APIs, flat-file imports/exports, and ETL processes
Excellent analytical and problem-solving skills with high attention to data accuracy.
Strong communication skills with the ability to convey technical concepts to non-technical stakeholders.

Skills and Abilities
A strong focus and excitement for delivering user-centric solutions
A passion for and understanding of digital products and marketplaces
Strong analytical skills with a deep understanding of the sales & dealer business processes
Experience in requirements analysis and definition
A deep understanding of the contemporary digital ecosystem
Excellent written and verbal communication skills with the ability to influence decision making and creative concepts
A history of delivering consistent results with high attention to detail
The ability to use automation, communication, software, and tools in the MillerKnoll office environment
The ability to perform all essential job functions of the position with or without accommodations

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.