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Senior Technical Engineer Jobs in Waterloo, ON (NOW HIRING)

Dialpad

Sr. Technical Support Engineer

Kitchener, ON · On-site

Your role As a Technical Support Engineer at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You'll act as a ...

Teledyne

Senior Technical Leader

Waterloo, ON · On-site

CA$114K - CA$152K/yr

... Senior Technical Leader to join our team in Waterloo ! What you'll do The Space & Defense group ... Broad knowledge of systems engineering, process engineering, electronics design, mechanical design ...

Dialpad

Sr. Technical Support Engineer

Kitchener, ON · On-site

Your role As a Technical Support Engineer at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You'll act as a ...

Manulife

Senior Technical Product Owner

Waterloo, ON · On-site

... a Senior Technical Product Owner to lead strategy, execution, and outcomes for our Customer ... As a key partner to engineering, architecture, and design teams, you will work across the full ...

CarePartners

Senior Data Engineer

Waterloo, ON · On-site

CA$100K - CA$120K/yr

The position serves as theorganization's senior technical expert on data management practices and ... DATA INTEGRATION, ENGINEERING AND MODELING * Design, develop, and maintain enterprise data ...

CarePartners

Senior Data Engineer

Waterloo, ON

CA$100K - CA$120K/yr

The Senior Data Engineer is responsible for the design, governance, and ongoing evolution of the ... The position serves as theorganization's senior technical expert on data management practices and ...

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All JobsTechnical Engineer JobsSenior Technical Engineer JobsSenior Technical Engineer Jobs in Waterloo, ON

Senior Technical Engineer information

What is a senior technical engineer?

Senior Technical Engineers are experienced professionals who design, develop, and oversee complex technical projects or systems within an organization. They provide advanced technical expertise, troubleshoot issues, and mentor junior engineers. Their responsibilities often include collaborating with cross-functional teams, ensuring project quality, and implementing best practices to meet technical goals. Senior Technical Engineers play a crucial role in driving innovation and maintaining the reliability of products or services.

What does a senior technical engineer do?

As a Senior Technical Engineer, you will play a key role in bridging the gap between engineering, product management, and other departments. You’ll often lead technical discussions, translate complex requirements into actionable tasks, and mentor junior engineers during collaborative projects. This role requires frequent communication with stakeholders to ensure that technical solutions align with business objectives, and you may also be responsible for reviewing code, overseeing system architecture decisions, and ensuring project milestones are met.

What are the key skills and qualifications needed to thrive as a senior technical engineer?

To thrive as a Senior Technical Engineer, you need deep expertise in engineering principles, advanced problem-solving abilities, and a relevant engineering degree, often supported by several years of experience. Familiarity with industry-specific software, systems integration, and certifications such as PMP or Six Sigma are often required. Strong leadership, communication, and project management skills help you guide teams and collaborate effectively across departments. These competencies ensure high-quality solutions, successful project delivery, and the ability to mentor junior engineers in a dynamic technical environment.

What is the difference between Senior Technical Engineer vs Technical Engineer?

AspectSenior Technical EngineerTechnical Engineer
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., Cisco, Microsoft)Entry to mid-level experience, basic certifications often sufficient
Work EnvironmentDesign, oversee projects, lead technical teamsImplement solutions, troubleshoot, support technical operations
Industry UsageCommon in IT, engineering, manufacturing sectorsUsed across similar industries for technical roles

The main difference between a Senior Technical Engineer and a Technical Engineer lies in experience, responsibilities, and leadership. Senior Technical Engineers typically have more experience, handle complex projects, and may lead teams, while Technical Engineers focus on implementing and supporting technical solutions.

What cities near Waterloo, ON are hiring for Senior Technical Engineer jobs?

Cities near Waterloo, ON with the most Senior Technical Engineer job openings:

Infographic showing various Senior Technical Engineer job openings in Waterloo, ON as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Sr. Technical Support Engineer

Dialpad

Kitchener, ON • On-site

Full-time

Posted 5 days ago

Job description

Your role
As a Technical Support Engineer at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You'll act as a key partner across Engineering, Product, and Sales, owning complex technical issues and driving them through to resolution. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.

What you'll do

  • Manage carrier escalations, trouble tickets, and interoperability issues across telco networks.
  • Monitor network performance, conduct DID probes and test calls, and proactively identify potential issues.
  • Support customers across a range of inquiries-from basic product questions to complex technical troubleshooting.
  • Diagnose and resolve technical issues, escalate bugs, and partner cross-functionally to drive timely resolution.
  • Maintain and exceed established service levels and productivity standards.
  • Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience.
  • Identify opportunities to enhance support processes, educate users, and scale our support model.

Skills you'll bring

  • 3+ years of experience in Customer Support within telecom, carrier, or VoIP environments.
  • Strong understanding of LAN/WAN networking and cloud-based technologies.
  • Experience with VoIP, SIP environments, and desk phone provisioning.
  • Solid troubleshooting and problem-solving skills with the ability to navigate complex technical issues.
  • Strong written and verbal communication skills.
  • Self-starter mindset with a strong sense of ownership and a team-oriented approach.
    Familiarity with Contact Center IVR workflows and 3rd party CRM integrations.
  • Knowledge of telco carrier networks and interoperability.
    Familiarity with communication platforms and mobile networks.
  • Experience with ticketing systems such as Zendesk or Jira.
  • SIP messaging and Wireshark experience.
  • Understanding of enterprise IT environments and security requirements.

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