ZipRecruiter

Log In

1

Senior Systems Support Analyst Jobs (NOW HIRING)

Lockton

People Systems Support Analyst

Kansas City, MO · On-site

Lockton is a company focused on managing and optimizing human resources information systems (HRIS). As a People Systems Support Analyst, you will ensure the HRIS meets the needs of the HR department ...

Balfour Beatty

HCM Systems Support Analyst

Dallas, TX · On-site

Summary Balfour Beatty is seeking an HCM Systems Support Analyst to join our team. This individual will provide support for all HCM software applications and integrations including configuration ...

Ubertal Inc

Senior Systems Analyst

Tallahassee, FL · On-site

Role Overview This role supports a multi-year financial systems modernization initiative focused on analysis, remediation, and validation of financial-related computing assets. The position ...

Uprite Services

Sr. System Support Analyst

Houston, TX · On-site

$55K - $65K/yr

We are seeking a Senior System Support Analyst who will be an essential part of our service team. This position will provide client end user support, hardware support, server support, and client ...

Zillion Technologies

Be Seen First

Mortgage & Equity Systems Support Analyst

Vienna, VA · On-site

$22/hr

Mortgage & Equity Systems Support Analyst * Overtime: Overtime will be available based on business needs * Contract Length: 6 months ( with possible extensions ) * Location : Remote and Onsite thrice ...

Ubertal Inc

Senior Systems Analyst

Tallahassee, FL · On-site

Senior Systems Analyst Location: Tallahassee, FL Duration: Approx. 15-month contract Employment ... Role Overview Support software development initiatives, analyze business processes, and contribute ...

next page

Showing results 1-20

People also search for

All JobsSystems Support Analyst JobsSenior Systems Support Analyst Jobs

Senior Systems Support Analyst information

See salary details

$55K

$107K

$163K

How much do senior systems support analyst jobs pay per year?

As of Jun 8, 2026, the average yearly pay for senior systems support analyst in the United States is $106,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $125,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Senior Systems Support Analysts, and how can they be effectively managed?

Senior Systems Support Analysts often encounter challenges such as troubleshooting complex technical issues, prioritizing multiple requests, and managing system upgrades with minimal disruption. To effectively manage these challenges, it's important to maintain strong communication with end-users and team members, stay current with evolving technologies, and implement thorough documentation practices. Leveraging collaborative tools and regularly participating in training also helps to ensure quick resolution times and continuous improvement within the support environment.

What is a Senior Systems Support Analyst?

A Senior Systems Support Analyst is an experienced IT professional responsible for maintaining, troubleshooting, and improving an organization's computer systems and networks. They provide advanced technical support, resolve complex system issues, and often mentor junior analysts. Senior Systems Support Analysts also play a key role in implementing system upgrades, ensuring security, and collaborating with other IT teams to enhance system performance and reliability.

What are the key skills and qualifications needed to thrive as a Senior Systems Support Analyst, and why are they important?

To thrive as a Senior Systems Support Analyst, you need in-depth knowledge of IT infrastructure, troubleshooting expertise, and experience with operating systems, networks, and databases—typically backed by a relevant degree or certifications such as CompTIA, ITIL, or Microsoft. Familiarity with ticketing systems, remote diagnostic tools, and enterprise management platforms is crucial for effective support. Strong problem-solving, communication, and customer service skills set top analysts apart by enabling efficient collaboration and resolution of complex technical issues. These skills are essential to minimize downtime, ensure business continuity, and provide high-quality technical support to users.

What is the difference between Senior Systems Support Analyst vs Systems Support Specialist?

AspectSenior Systems Support AnalystSystems Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like CompTIA A+ or Network+ often preferredSimilar certifications; often entry-level or mid-level certifications
Work EnvironmentCorporate IT departments, data centers, enterprise environmentsHelp desks, technical support centers, small to medium businesses
Employer & Industry UsageUsed across industries with complex IT infrastructureCommon in retail, healthcare, and service industries
Search & Comparison IntentUnderstanding senior-level responsibilities and qualificationsEntry to mid-level support roles and career progression

The Senior Systems Support Analyst typically handles more complex issues, requires advanced certifications, and works in larger enterprise environments. In contrast, a Systems Support Specialist often focuses on basic troubleshooting and user support, suitable for entry to mid-level professionals. The key difference lies in experience level, scope of responsibilities, and work setting.

What cities are hiring for Senior Systems Support Analyst jobs? Cities with the most Senior Systems Support Analyst job openings:
What states have the most Senior Systems Support Analyst jobs? States with the most job openings for Senior Systems Support Analyst jobs include:
RightAngle Systems Support Analyst

RightAngle Systems Support Analyst

Targa Resources

Houston, TX • On-site

Full-time

Posted 6 days ago

Targa Resources rating

8.7

Company rating: 8.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

5th of 74 rated oil and gas companies

Job description

The ETRM Analyst is responsible for supporting, enhancing, and optimizing Commodity and Energy Trading & Risk Management applications with a primary focus on RightAngle ETRM system. This role combines technical expertise, business process understanding, and strong analytical skills to ensure stability, reliability, and continuous improvement of key trading and risk systems. The Analyst serves as a liaison between trading, risk, accounting, scheduling, and IT teams, translating business requirements into technical solutions and providing expert-level application support. The analyst must be able to learn new commercial applications and provide ongoing support for additional systems as business needs evolve.
JOB DUTIES & KEY RESPONSIBILITIES:
  • Application Support & Maintenance
    • Provide day-to-day production support for ETRM system and integrations, troubleshooting complex functional and technical issues.
    • Diagnose root causes across application layers, integrations, interfaces, and data flows, drive timely resolution.
    • Support end users across front, middle, and back-office functions, ensuring smooth trading and risk operations.
    • Maintain strong understanding of trading workflows, including trade capture, scheduling, confirmations, settlements, and risk reporting.
  • Enhancements & System Improvements
    • Gather, analyze, and document business requirements for enhancements, configuration changes, and new functionalities.
    • Partner with development teams and technical architects to design and test system enhancements and customizations.
    • Perform functional testing, regression testing, integration testing, and assist with user acceptance testing (UAT).
    • Participate in release management, change management, and deployment activities following IT governance frameworks.
    • Support ETL processes, interfaces, and integration touchpoints with upstream and downstream systems.
    • Ensure solutions are scalable, maintainable, and aligned with business strategy and regulatory requirements.
    • Perform data analysis using SQL to identify root causes and validate changes.
    • Responsible for custom development efforts and major enhancements.
    • Team with the Technical Architect to produce a technical specification for custom development and systems integration requirements
    • Works with end users to validate requirements; captures relevant data and reporting requirements
    • Work with business users to gather requirements for system improvements or configuration adjustments.
    • Document configuration changes, workflows, business rules, and support procedures.
    • Follow ITIL-aligned incident, problem, and change management processes.
    • Participate in release planning and coordinate UAT with business teams.
  • Monitoring, Integration & Monthly Closing Support
    • Monitor and support interfaces between RightAngle and downstream systems (e.g., risk reporting, financial systems, data warehouses).
    • Review interface logs and resolve issues with ETL tools such as SSIS, BizTalk, or similar.
    • Ensure accuracy of inbound/outbound data including deals, prices, inventory movements, and settlements.
    • Support business users during month-end close, trading close, and inventory reconciliation.
  • Other duties as assigned.

MINIMUM ESSENTIAL QUALIFICATIONS:
  • Bachelor's Degree in Computer Science, MIS, Engineering, and/or equivalent work experience in a related field
  • 3+ years of experience with ETRM system such as Right Angle.
  • 4+ years of experience developing within the .NET framework
  • 4+ years of experience with Oracle or SQL Server including stored procedures, triggers and scripts
  • Demonstrated expertise in and comfortable using multiple technologies such as VB.NET, C#, ASP.NET, MVC, WCF, HTML, XML, JSON, PHP, JavaScript and SQL.
  • Experience with extract, transform, load (ETL) tools or utilities (Data Integrator, SSIS, Biztalk)
  • Experience with web servers, web services, portals and reporting tools such as SQL reporting services
  • Proficient in testing methods and tools; win/load runner, TFS and/or Azure Devops
  • Proficient in Waterfall and Agile development methodologies
  • Excellent verbal and written communication skills
  • Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures
  • Experience providing technical solutions to non-technical individuals
  • Demonstrated team building skills
  • Ability to interact with internal employees and external business contacts while conveying a positive, service-oriented attitude
  • Willingness to travel to company locations (up to 5%)
  • Experience with Rightangle S21 or greater version builds is preferred.
  • Regular and reliable attendance.

EQUAL EMPLOYMENT OPPORTUNITY:
Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Targa's policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.

Apply