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Position Overview

We are seeking a Senior Zscaler Operations Engineer with strong experience supporting enterprise Remote Access, Mobility, and End User Computing platforms. This role will be part of a critical operations team responsible for supporting centrally managed platforms serving 150,000+ mobile endpoints.

The ideal candidate will have hands-on enterprise experience with Zscaler ZPA, ZIA, ZDX and Zscaler Client Connector (ZCC), along with strong knowledge of networking, security, troubleshooting, incident/problem management, monitoring, and IT operations.

This is an excellent opportunity for a technically strong professional who enjoys complex troubleshooting, platform operations, service improvement, automation, vendor management, and enterprise-scale environments.

Key Responsibilities

• Provide Level 3 / DevOps-level operational support for enterprise Mobility, Remote Access, and End User Computing platforms.
• Support and troubleshoot Zscaler ZPA, ZIA, ZDX and Zscaler Client Connector (ZCC).
• Analyze ZCC packet captures and troubleshoot connectivity, authentication, proxy, and remote-access issues.
• Monitor platform health, availability, performance, capacity, and user experience.
• Troubleshoot service degradations and outages and drive issues through to resolution.
• Perform root cause analysis and contribute to incident and problem management.
• Coordinate with internal Engineering, Service Desk, Security, Network, and Infrastructure teams.
• Engage directly with Zscaler and other third-party vendors for complex technical issues.
• Support Disaster Recovery (DR) and Business Continuity Planning (BCP) exercises and review/update DR plans.
• Develop and maintain KBs, KOPs, FAQs, SOPs, operational procedures, and troubleshooting documentation.
• Identify service gaps and recommend improvements to increase stability and reduce incident volumes.
• Create and customize monitoring dashboards and operational reports.
• Work with Splunk/SIEM platforms to analyze events, generate reports, and build meaningful dashboards.
• Support administration and troubleshooting of Windows and Unix/Linux servers related to remote-access environments.
• Assist with deployment, configuration, integration, and lifecycle management of enterprise platforms.
• Develop opportunities for automation to eliminate repetitive manual operational activities.
• Support incident, problem, change, release, and service management processes.
• Analyze deployment status and provide reporting to technical and business stakeholders.
• Perform operational risk analysis related to application/platform deployments, stability, security, and user experience.
• Collaborate with global teams and external vendors to ensure high availability and reliability of critical services.

Required Technical Skills

• Zscaler ZPA (Zscaler Private Access)
• Zscaler ZIA (Zscaler Internet Access)
• Zscaler ZDX (Zscaler Digital Experience)
• Zscaler Client Connector (ZCC)
• Enterprise Remote Access / Mobility platforms
• Strong understanding of Zscaler architecture and proxy technologies
• ZCC packet capture and troubleshooting
• Networking: LAN, WAN, TCP/IP, OSI Model
• Firewalls, Load Balancers and WAF
• Certificates, PKI and Cryptography
• Authentication and Authorization
• Splunk / SIEM
• Monitoring and dashboard technologies
• Windows and Unix/Linux server administration
• IT security and operational risk management
• Incident, Problem, Change and Release Management
• Disaster Recovery / Business Continuity

Additional Platforms

Experience with one or more of the following is highly valuable:

• Microsoft Intune
• MobileIron / Ivanti
• Remote Access Services (RAS)
• Server-Based Computing
• End User Computing / EUC
• Desktop / Workspace environments
• Enterprise mobility management (EMM/MDM)
• Endpoint Management

What We re Looking For

• Strong enterprise-level troubleshooting and problem-solving skills.
• Proven experience supporting large-scale environments and business-critical platforms.
• Ability to work independently on complex incidents while coordinating with multiple technical teams.
• Strong communication skills with Engineering, Service Desk, Security, business stakeholders, and external vendors.
• Excellent documentation and knowledge-transfer capabilities.
• Ability to identify recurring issues and drive problem management and service improvements.
• Strong ownership and accountability, particularly in environments supporting 150,000+ endpoints.
• Experience identifying opportunities for automation and operational efficiency.
• Ability to manage multiple priorities in a fast-paced enterprise environment.

Why This Opportunity?

• Work on enterprise-scale Mobility and Remote Access platforms supporting 150,000+ endpoints.
• Gain exposure to Zscaler's full security and digital experience platform ZPA, ZIA and ZDX.
• Work closely with Engineering, Cybersecurity, Infrastructure, Service Desk, and global vendor teams.
• Opportunity to drive automation, operational improvements, and platform modernization.
• Play a key role in transitioning the organization toward best-in-class future mobility and remote-access platforms.