Senior Spillman Jobs (NOW HIRING)

This position will perform a variety of customer service activities at the Arizona Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. This position will interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to Division Port Operations. May screen and weigh or assist with weighing commercial vehicles. Responsible for security of cash receipts, information and a wide variety of accountable forms. Utilizes permit issuance to regulate domestic and foreign-based commercial vehicle traffic entering and exiting the state. Overnight travel may be required. Background check is required.

Answer various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies and procedures. Resolves customer issues, problems and/or concerns. Provides information to representatives of other states motor carrier entities, transportation personnel, law enforcement agencies, T&R offices and other governmental entities.
Performs duties which involve continual public contact. Provides motor carrier customer contact, follow-up and information referral service relative to the ECD Enforcement programs.
Issues applicable permits, routes over-dimensional loads and collects appropriate fees and taxes. Reconciles cash receipts and prepares daily deposits. Must Identify when enforcement actions is required and refer the problem to an enforcement officer or supervisor. Examines motor carrier vehicle registrations and related documents to determine authenticity.

Knowledge of:
Police Department functions, organization, mission, procedures, objectives, policies, rules and regulations particularly those applicable to law enforcement
Practices of computer applications and software; of Spillman Cad RMS, Query Analyzer, Livescan, and Armani
Federal OSHA, State and County regulations and policies regarding safe work practices
Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules)
EPro/Transport, the Arizona Management System and all ADOT software used in Enforcement Services Bureau (ESB)
Skills in:
Maintain working relationships with other agency divisions, the public, employees and contractors
Strong math, critical thinking, research and complex analysis
Problem solving and conflict resolution, interpersonal and employee relations
Multi-tasking and time management of multiple and sometimes competing priorities and deadlines
Decision making
Oral and written communication in the preparation of clear concise reports, correspondence and PowerPoint presentations
Google Platform
Ability to:
Read, comprehend, and interpret detailed, complex written material
Conduct research and compile findings
Handle a variety of complex, sensitive and confidential materials simultaneously
Prioritize work assignments and meet deadlines, resolve issues; be tactful but diplomatic
Remain professional under stress
Work independently without supervision
Interact tactfully, persuasively and effectively, demonstrating sensitivity in dealing with individuals from diverse backgrounds
Work cooperatively as part of a team and remain calm and focused and adapt quickly to changing priorities
Handle face to face contact with challenging individuals

Two or more years administrative and/or operational support experience.

Valid Driver's license with acceptable driving record.

As this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.