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Under supervision of the VP of Strategic Innovation, the Head of Service is responsible for overseeing clinical and administrative operations, ensuring high-quality, trauma-informed, and culturally responsive mental health services are delivered in alignment with the agency's mission and community needs. The Head of Service will provide clinical supervision, strategic planning, staff development, compliance oversight, and program evaluation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership & Program Management

• Adheres to El Concilio California policies and procedures per the agency employee manual.
• Oversee the day-to-day operations of the Behavioral Health Department, including outpatient mental health, crisis intervention, and community-based programs.
• Develop, implement, and monitor program goals, policies, and procedures in accordance with best practices and regulatory requirements.
• Lead and supervise a multidisciplinary team of clinicians, case managers, and support staff.

Clinical Oversight

• Provide direct clinical supervision and consultation to licensed and unlicensed staff, ensuring compliance with licensing board requirements (e.g., BBS).
• Ensure high standards of clinical care, including quality assurance, outcome measurement, and ethical service delivery.
• Oversee clinical documentation, audits, and data reporting for internal and external stakeholders.

Strategic Planning & Development

• Collaborate with senior leadership to develop and implement strategic initiatives that support organizational growth and service delivery.
• Identify opportunities for program expansion, funding, and community partnerships.
• Stay current with emerging trends in behavioral health and integrate innovations into program design.

Compliance & Quality Assurance

• Ensure compliance with federal, state, and local regulations, including HIPAA, Medi-Cal, and other funding requirements.
• Lead audits, accreditation efforts, and performance improvement initiatives.
• Monitor program outcomes and use data to drive continuous improvement.

Community Engagement & Collaboration

• Represent the organization in community forums, task forces, and partnerships related to mental health services.
• Cultivate relationships with funders, service providers, and public agencies to enhance coordination of care.

To perform this job successfully, an individual must be able to perform each essential duty with or without accommodation satisfactorily. The qualifications listed below are representative of the knowledge, skills, an/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to handle a high volume of documentation and task completion in a timely manner.
• Maintain a cooperative working relationship with management, staff, and program participants.
• Maintain acceptable work habits such as attendance, punctuality, time management, team work, etc.
• Understand and work effectively with diverse cultural and ethnic groups.
• Must complete and pass criminal and fingerprint background check.
• Ethics-Treats people with respect; Keeps commitments; Inspires trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative-Volunteers readily; Undertakes self-development activities; seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Dependability- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Language: Bilingual in Spanish is highly preferred.

EDUCATION

Required:

• Master's degree in Psychology, Social Work, Counseling, or related field.
• Current clinical license (LCSW, LMFT, LPCC, or licensed Psychologist) in good standing with the appropriate board.
• Minimum 5 years of progressively responsible leadership experience in behavioral health, preferably in a non-profit or community-based setting.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver's License
• Up to date automobile insurance
• Successful completion of Sexual Harassment Prevention Training
• Successful completion of Workplace Violence Prevention Training
• Successful completion of HIPPA Training
• Successful completion of Mandated Reporter Training

PHYSICAL DEMAND

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, and kneel for long periods. The employee frequently is required to walk, drive, and reach with hands and arms. The employee is occasionally required to bend, reach overhead, grasp, push, pull, stoop and lift, and move up to 25 pounds. The employee will frequently load and unload program items from personal vehicle.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate noise level. Primary work environment is an office setting and public venues. The employee will frequently be required to work outside in moderate weather. Projects and events can create a high-paced environment.

Employees shall work in a non-hostile work environment. That is, the employee is expected not to engage in any activity that unreasonably interferes with performance of any other employee, such as harassment, unlawful discrimination or any other behavior that unduly demeans or intimidates another person.

EQUAL OPPORTUNITY, WORKPLACE DIVERSITY, AND REASONABLE ACCOMMODATION

El Concilio California is an Equal opportunity Employer encouraging workforce diversity. All aspects of employment and promotion shall be without regard to race, religion, color, national origin, ancestry, marital status, age, gender, sexual orientation, physical or mental disability, or medical condition. Reasonable accommodation will be made for disabled applicants to participate in the application and examination process. Please advise Human Resources of special needs in advance of the application deadline and, if accepted for further testing, at least one week prior to the examination.

The information herein does not constitute either an expressed or implied contract, and these provisions are subject to change.