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Senior Service Jobs in Roxbury Crossing, MA (NOW HIRING)

Peabody Properties, Inc.

Senior Service Manager

Boston, MA · On-site

$48 - $50/hr

Peabody Properties is seeking a Senior Maintenance Supervisor (Senior Service Manager) to lead its team of maintenance professionals in Boston Area. The Senior Maintenance Supervisor's role requires ...

Peabody Properties, Inc.

Senior Service Manager

Boston, MA · On-site

$66 - $69/hr

Peabody Properties is seeking a Senior Maintenance Supervisor (Senior Service Manager) to lead its team of maintenance professionals in BostonArea. The Senior Maintenance Supervisor's role requires ...

Danaher

Senior Service Sales Specialist

Boston, MA · On-site +1

$109K - $128K/yr

The Senior Inside Sales Representative, Service is responsible for supporting the delivery of annual service contract orders, revenue, and renewal targets within an assigned territory (geography and ...

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All JobsService JobsSenior Service JobsSenior Service Jobs in Roxbury Crossing, MA

Senior Service information

See Roxbury Crossing, MA salary details

$27.1K

$87.2K

$177.5K

How much do senior service jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior service in Roxbury Crossing, MA is $87,163.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $111,800.00 per year, depending on experience, location, and employer.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Roxbury Crossing, MA?

The most popular types of Service jobs in Roxbury Crossing, MA are:

What cities near Roxbury Crossing, MA are hiring for Senior Service jobs?

Cities near Roxbury Crossing, MA with the most Senior Service job openings:

Senior Service jobs near you
Infographic showing various Senior Service job openings in Roxbury Crossing, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $87,163 per year, or $41.9 per hour.

Senior Service Technician

American Energy Management Cor

Westborough, MA • On-site

Full-time

Re-posted 4 days ago

Job description

Description

Service Coordinator Job Purpose

Manages incoming Service calls from the field. Maintains computer networks and user connectivity.

SM is going to maintain control of all usernames and passwords as well as all VPN connections and

Customer IP addresses.

Works along side with AEM software team, Technicians and VP of Service to alleviate customers issues.

The manager is able to remotely connect to the customer site to view the ongoing issue and make

corrections as needed. If a tech on site is required, he or she will coordinate with VP of service to

determine next steps. During down time Manager will assist VP of Service, assist Software dept, attend

training sessions and be able to perform site visits if necessary.


Senior Service Technician Job Duties

Coordinates troubleshooting, support, and service for equipment and networks when necessary

Upholds a sense of customer service and measures client satisfaction

Attends industry events and trade exhibitions to learn about cutting edge product releases and news.

Requirements

Senior Service Technician Skills and Qualifications:

Bachelor's Degree in Computer Science or a Related Field, Experience with Computers and Networks, Experience with Customer Service, Management, Leadership, Staffing, Written and Verbal Communication, Interpersonal Communication, Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Analytical Thinking, Time Management, Working Under Pressure.

Knowledge and understanding of the Microsoft Windows, Excel, Word, JAVA, Niagara certification beneficial. Qualified with Distech Controls, ASI controls, JCI or American Auto-Matrix Controls is a major benefit.

Understands HVAC systems and terminology. Programming in the following areas would be beneficial.

Develops relationships with external clients and organizations to assess their technology, support, and

security needs.

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