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Senior Service Manager Jobs in Colorado (NOW HIRING)

pca

Senior Customer Service Representative

Denver, CO · On-site

$19.75 - $27.25/hr

The Senior Customer Service Representative is responsible for providing superior service to ... Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time ...

BearCom

Field Service Manager Evans, CO

Evans, CO · On-site

$36.09 - $44.53/hr

... and with senior management of the company. Responsibilities: * Manage projects and service ... assignments as needed. * Act as direct liaison between BearCom technicians and Motorola or end ...

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Senior Service Manager information

See Colorado salary details

$30K

$102.1K

$191.9K

How much do senior service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior service manager in Colorado is $102,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $143,500.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities in Colorado are hiring for Senior Service Manager jobs?

Cities in Colorado with the most Senior Service Manager job openings:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,103 per year, or $49.1 per hour.

Customer Service Manager (Denver)

Oldcastle BuildingEnvelope

Denver, CO • On-site

$75K - $105K/yr

Full-time

PTO

Posted 6 days ago

Oldcastle BuildingEnvelope rating

7.2

Company rating: 7.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

350th of 545 rated manufacturers

Job description

Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You'll Get to Do
The Customer Service Manager leads the customer support team to deliver exceptional service and ensure customer satisfaction across a fast-paced, high-volume market. This role involves developing service strategies suited to a bilingual, high-rowth customer base, managing daily operations, resolving escalated issues and driving continuous improvement.
This role is perfect for an individual with leadership and team development abilities, detail-oriented with excellent communication skills and comfortable navigating the pace of Denver's construction and glazing industry. A vital member of the OBE team, this is an opportunity to build a career with an industry leader in a top-tier growth market.
Job responsibilities include:
  • Manage employees by communicating job expectations, coaching, counseling, reviewing and enforcing policies and procedures
  • Handle escalated customer complaints and complex inquiries, including time-sensitive requests tied to hurricane-season and impact-glass project deadlines
  • Monitor KPI's such as response time, resolution rate and customer satisfaction
  • Conduct training sessions and performance evaluations
  • Collaborate with various teams including sales and operations, including local branch and regional leadership
  • Prepare reports for senior leadership on service metrics and trends
  • Serve as a key point of contact for contractor, architect and builder network, supporting the region's ongoing commercial construction demand

What We Are Looking For
We know great candidates come from all kinds of backgrounds. If you don't check every box below, we'd still love to hear from you.
  • 5+ years of experience in customer service, with 2+ years in a leadership role in a manufacturing environment, building solutions preferred
  • Proficiency in CRM platforms and support software
  • Ability to win respect and influence at all levels of the organization and stakeholders
  • Bilingual (English/Spanish) proficiency strongly preferred
  • Strong analytical, data-driven decision-making skills; familiarity with KPI dashboards & performance analytics

Position Pay Range
$75,000-$105,000 USD
What OBE Offers You
  • Benefits that benefit you - industry competitive benefits at the lowest cost to the employee
  • Work-life balance - PTO and holidays, including floating holidays you can choose
  • Compensation that rewards your hard work - A pay-for-performance culture with potential for annual raises and bonuses
  • Training - We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

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