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Senior Service Engineer Jobs in Dallas, TX (NOW HIRING)

Quid, Inc.

Senior Field Service Engineer

Carrollton, TX · On-site

$126 - $135/hr

The Senior Lead Field Service Engineer identifies, analyzes, and repairs product failures, replaces and installs new components, and conducts tests. This individual will also advise and train ...

myIT com

Senior Systems Engineer

Bedford, TX

$93K - $128K/yr

Senior Service Engineers also perform support for complex projects. * You'll communicate with clients as needed to resolve support issues and coordinate with other members of the Service Team for ...

myIT.com

Senior Systems Engineer

Bedford, TX · On-site

$93K - $128K/yr

Senior Service Engineers also perform support for complex projects. * You'll communicate with clients as needed to resolve support issues and coordinate with other members of the Service Team for ...

myIT com

Senior Systems Engineer

Bedford, TX · On-site

$93K - $128K/yr

Senior Service Engineers also perform support for complex projects. * You'll communicate with clients as needed to resolve support issues and coordinate with other members of the Service Team for ...

Stellar

Senior Service Technician

Fort Worth, TX · On-site

... engineering, and mechanical services worldwide for over 30 years. Stellar combines a multitude of capabilities to create buildings and systems of exceptional long-term quality, value and efficiency.

Amat

Field Service Engineer II/III

Richardson, TX · On-site

$31 - $42.40/hr

Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment * Use digital analytics for troubleshooting * Apply basic diagnostic ...

Applied Materials

Field Service Engineer II/III

Dallas, TX · On-site

$31 - $42.40/hr

Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment * Use digital analytics for troubleshooting * Apply basic diagnostic ...

Unify Recruit

CNC Service Engineer (Dallas)

Dallas, TX · On-site

$45 - $55/hr

This is a senior-level position requiring strong diagnostic capabilities, hands-on expertise, and the ability to support complex service issues in the field. Key Responsibilities * Advanced ...

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Showing results 1-20

All JobsService Engineer JobsSenior Service Engineer JobsSenior Service Engineer Jobs in Dallas, TX

Senior Service Engineer information

See Dallas, TX salary details

$58.9K

$125.2K

$181.5K

How much do senior service engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior service engineer in Dallas, TX is $125,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,400.00 and $142,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Service Engineer vs Service Technician?

AspectSenior Service EngineerService Technician
Required CredentialsBachelor's degree in engineering or related field, certifications often preferredHigh school diploma or technical certification, on-the-job training
Work EnvironmentDesign, troubleshooting, and overseeing service projects, often in industrial or technical settingsPerforming maintenance, repairs, and installations on equipment, often on-site at client locations
Employer & Industry UsageManufacturers, industrial plants, service companiesField service companies, equipment suppliers, maintenance providers

The main difference between a Senior Service Engineer and a Service Technician lies in their responsibilities and qualifications. Senior Service Engineers typically handle complex troubleshooting, system design, and project oversight, requiring higher education and experience. Service Technicians focus on hands-on repairs and maintenance, often with technical certifications. Both roles are essential in technical industries, but they differ in scope and level of expertise.

What is the role of a senior service engineer?

A senior service engineer is responsible for diagnosing and repairing complex technical issues, providing technical support, and ensuring customer satisfaction. They often lead service projects, collaborate with cross-functional teams, and may require certifications in specific technical areas. The role typically involves troubleshooting hardware and software, maintaining service documentation, and working in a fast-paced environment.

What cities near Dallas, TX are hiring for Senior Service Engineer jobs?

Cities near Dallas, TX with the most Senior Service Engineer job openings:

Infographic showing various Senior Service Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $125,194 per year, or $60.2 per hour.

Senior Service Desk Engineer

Davis Technology Management

Fort Worth, TX • On-site

$85K - $95K/yr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Provide Tier II and Tier III technical support across multiple client environments.

  • Troubleshoot hardware, software, access, and system issues, and support remote and onsite users.

  • Act as an escalation point for complex issues, assist with incident response, and support service delivery processes.

Job description

ABOUT US

Davis Technology Management is a successful technology company in the IT staffing, Technology Consulting and IT Managed Services sector. Our focus is crafting technical and staffing solutions that empower businesses and foster growth. Our foundation is built on a commitment to our Core Values, and a team dedicated to bridging the gap between innovative IT solutions and businesses seeking to navigate the complexities of the digital age.

At the heart of everything we do, we’re dedicated to exceeding expectations and creating RAVING FANS both within our internal team and amongst our clients.

Davis Technology Management

Position Overview

We are seeking a Senior Service Desk Engineer to provide advanced technical support to enterprise clients and serve as a senior member of the service desk team.

This role acts as a technical escalation point, supports service delivery operations, and helps improve support processes. This position is also designed for someone ready to grow into a Lead or Service Delivery role.

The ideal candidate has strong troubleshooting skills, experience in enterprise environments, and understands how to operate within an SLA-driven support model.

Key ResponsibilitiesTechnical Support

• Provide Tier II and Tier III support across multiple client environments
• Troubleshoot hardware, software, access, and system issues
• Support Windows, Microsoft 365, Active Directory / Entra ID, VPN, and endpoint management tools
• Manage user accounts, permissions, and device configurations
• Support remote and onsite users, including executives
• Resolve tickets within defined service levels
• Perform root cause analysis to prevent repeat issues

Service Delivery & ITIL Operations

• Follow and support Incident, Request, and Escalation Management processes

• Ensure tickets are properly prioritized, documented, and resolved

• Assist in improving service desk workflows and procedures

• Contribute to documentation and knowledge base articles

• Identify recurring issues and recommend improvements

• Support change management activities when required

• Help maintain high service levels and client satisfaction

Escalations & Operational Support

• Act as escalation point for complex or high-priority issues

• Assist with major incident response and resolution

• Work with infrastructure, engineering, and leadership teams

• Help maintain stability and continuity across client environments

Team & Leadership Support

• Mentor junior service desk engineers

• Assist with onboarding and training

• Help reinforce service standards and processes

• Support leadership with escalations and workload management

• Be ready to step into a Lead role as needed

Client Support

• Provide professional, responsive support

• Communicate clearly with technical and non-technical users

• Build trust with clients and end users

• Support a high-quality service experience

Required Qualifications

• 7+ years of IT support or service desk experience

• Experience supporting enterprise environments

• Strong troubleshooting skills across endpoints, identity, and cloud platforms

• Experience working in SLA-driven support environments

• Strong communication and customer service skills

• Ability to work independently and take ownership

Service Delivery & ITIL Experience (Preferred)

• Experience working in ITIL-based environments

• Understanding of:

– Incident Management
– Request Management
– Escalation Management
– Change Management

• Experience in managed services environments preferred

• Experience improving processes or documentation preferred

Preferred Certifications

• ITIL Foundation (preferred)

• Microsoft Certifications

• CompTIA A+, Network+, or Security+

Key Competencies

• Advanced troubleshooting

• Service delivery mindset

• ITIL awareness

• Leadership potential

• Strong communication

• Ownership and accountability

Career Path

This role can grow into:

• Service Desk Lead

• Service Delivery Lead

• Service Delivery Manager

• IT Manager

• Infrastructure or Cloud Engineer

Compensation Range: $85K - $95K