Senior Service Designer Jobs in Portland, OR (NOW HIRING)

Description -

Description -

At Print Global Experience and Design (GxD), user experience is at the forefront of how we create intuitive, innovative, and beautiful product experiences that people love to use and welcome into their home or business. We strive to learn and understand our users' needs, behaviors, and emotions to yield insights that inform product strategy and guide the design of the experiences we create.

We are seeking a User Experience Design Lead for the Home Solutions Print Design team to design & enhance the structure and flow of overall experiences that users have while interacting with a product, service, or system. The candidate will apply user-centered design principles to create seamless user journeys, intuitive interfaces, and meaningful interactions. Typically involved in the early and middle design phases leading design research efforts, defining experience objectives and design principles, and driving design directions.

Responsibilities:

• Lead a team of other designers and internal and outsourced design and development partners to develop holistic, high-quality user experience solutions for moderate to complex projects, products, and services.

• Design user experience solutions for products and service lines based on established design principles and in accordance with design strategy, practices, and guidelines.

• Drive and expand relationships with internal and outsourced partners on user experience design and development.

• Work collaboratively with the Product Marketing, R&D, quality, and support teams to gather insights and derive solutions that improve the overall experience

• Test and gather user experience data in accordance with established research plans and specifications; analyze, describe, and report results to design stakeholders.

• Review and evaluate designs and project activities for compliance with user experience design and development guidelines and standards; provides tangible feedback to improve product quality and user experience.

• Represent the user experience design team for all phases of larger and more-complex development and design projects and programs.

• Provide domain-specific expertise and overall user experience design and perspective to cross-organization projects, programs, and activities.

• Ensure that branding and illustrations are implemented correctly inside of products, presentations, and other experiences.

• Provides guidance and mentoring to less- experienced staff members.

Education and Experience Required:

• Bachelor's or Master's degree in HCI, Human Factors, Cognitive Psychology, User Interface Design, or equivalent

• Typically, 6-8 years' experience.

• Must have end-to-end product design/delivery experience, from ideation to concept creation toimplementation.

Knowledge & Skills:

• Broad experience with application of user centered design along with design theories, and concepts to a portfolio of multiple information technology and consumer products and services designs.

• Experience and proven ability to craft seamless and intuitive experiences across both digital interfaces and physical product interactions to bridge the gap between hardware and software, ensuring a holistic and user-centered approach to product development from concept to launch.

• Experience in a fast-paced software environment, and an ability to execute against aggressive timelines.

• Experience designing web and mobile solutions (enterprise experience a plus)

• Broad understanding and experience in designing and implementing research and data collection plans for interactive and interface design testing and acceptance.

• Reviewing and evaluating designs for alignment with overall product architecture; recommending and implementing changes to designs and technology to improve product quality and overall interactive and interface design.

• Ability to effectively communicate interactive and interface design data, design proposals and product specifications and negotiate options at senior management levels.

• Excellent skills in wireframing and prototyping design tools (Figma, Miro, etc.)

• Experience in UX Research

The pay range for this role is$105,050to$161,800USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP'sEEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"