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Position Summary

The Senior Principal Engineer, DevOps plays an integral role in implementing and executing cloud practices for build management, product release and operation processes. The role is responsible for managing and automating the build and deployment process and regression testing, building tools and monitoring used in product implementations. The Senior Principal Engineer, DevOps will help in defining, maintaining procedures and tools that are used to deliver releases in a repeatable and scalable manner. This role is a pivotal and highly strategic centered on our highest-risk and operational impactful undertakings.

Essential Responsibilities

• Provides meaningful impacts to revenue and customer experience through the technical development of the staff and our systems architecture
• Provides immense thought leadership and collaboration into the broader JetBlue organization through empirical analysis
• Offer thought leadership to the broader industry through their successful implementations and design efforts
• Define problems autonomously and proactively own complex features and distributed designs
• Establish and run the processes for on-going maintenance while monitoring support and security patching of a platform
• Automate, support, and ensure Continuous Integration (CI)/Continuous Delivery (CD) in product development
• Collaborate and mentor junior engineers with regards to software release best practices
• Perform code reviews to ensure high quality and consistent coding practices, operations and infrastructure teams to ensure seamless deployments, proper documentation, and support for applications
• Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies and all audit, security, and regulatory requirements  
• Work with internal and external Engineering/Security/Operations teams to ensure that the defined standards are met and used throughout all departments 
• Be part of the on-call team to help resolve issues with the customer facing and support applications
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement  
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s degree in a related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous related work experience
• Six (6) years of previous experience working with infrastructure and/or development teams to build enterprise-scale application integration solutions
• Six (6) years of experience with Continuous Integration and Continuous Delivery process
• Experience architecting and supporting highly available and highly scalable cloud infrastructure like Microsoft Azure and Google Cloud Platform or Amazon AWS
• Ability to grasp technical concepts quickly and apply that knowledge to DevOps efforts within the team
• Proficiency in scripting languages such as PowerShell, Bash, and Python
• Experience with Container orchestration like Kubernetes, Docker, Vulnerabilities and Patch management
• Proficient in Cloud based software development/management tools (Ansible/Salt Stack, Ruby, Jenkins Pipelines, GitHub, Ubuntu/Centos/RHEL, Terraform, Artifactory or similar)
• Familiarity with monitoring tools like AppDynamics, Sumo Logic or similar
• Knowledge of Release Management Processes including Canary Deployments and Blue/Green
• Available for overnight travel (10%)
• Able to work flexible hours and be available for emergency response on short notice
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Ten (10) years of experience leading/mentoring team of software engineers
• Demonstrated knowledge of working with Content Delivery Network (CDN) Platforms and Content Management System (CMS) Technologies
• Experience in managing pipeline tools
• Microsoft Certified DevOps Engineer or Microsoft Certified Azure Solutions Expert
• Demonstrated knowledge of Project Release Management
• Effective time management and prioritization skills
• Solid team and people management skills
• Excellent problem solving and structured thinking skills
• Able to work in a highly dynamic team environment

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards 
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) 
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities

Equipment:

• Computer and other office equipment

Work Environment:                                                                                                                                     

• Traditional office environment

Physical Effort: 

• Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.  (Light)

Compensation: 

• The base pay range for this position is between $134,600 and $210,100 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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