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Senior Remote Innovation Jobs in Iowa (NOW HIRING)

Genpact

Sr. Associate - Customer Care - Voice 5B

Guss, IA · Remote

$14.50 - $20/hr

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting ... Remote Type - Remote Work Shift - Any (United States of America) The approximate annual base ...

Workiva, Inc.

Senior AI Product Manager

Ames, IA · On-site +1

$123K - $163K/yr

... innovation * Develop detailed product roadmaps, user stories, and acceptance criteria for AI/ML ... Reliable internet connection required during remote work periods How You'll Be Rewarded Salary ...

Fundraise Up

Sr. Deal Desk Manager

Estherville, IA · On-site +1

$138K - $150K/yr

Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse ... Generous home office stipend to support your remote workspace. * Annual professional development ...

Genpact

Associate - BCM - Retirement 5A

Guss, IA · Remote

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting ... Escalate issues and exceptions to senior team members with relevant details and observations.

Genpact

Associate - BCM - Retirement 5A

Guss, IA · Remote

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting ... Escalate issues and exceptions to senior team members with relevant details and observations.

Genpact

Associate - BCM - Retirement 5A

Guss, IA · Remote

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting ... Escalate issues and exceptions to senior team members with relevant details and observations.

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Senior Remote Innovation information

What is a senior remote innovation?

A Senior Remote Innovation role typically involves leading and managing innovation initiatives within an organization while working remotely. This position focuses on identifying opportunities for new products, services, or processes, and guiding teams through ideation, development, and implementation. Senior professionals in this role leverage their expertise to foster a culture of creativity and continuous improvement, using digital collaboration tools to work with diverse, often globally distributed teams. They are responsible for keeping the organization competitive by driving change and embracing emerging technologies.

What are the main challenges faced by a senior remote innovation professional, and how can they be addressed?

A Senior Remote Innovation professional often faces challenges related to fostering creativity and collaboration across distributed teams. Since team members may be located in different time zones and cultural contexts, aligning on project goals and maintaining momentum can require proactive communication and the use of digital collaboration tools. To address these challenges, it's important to establish clear processes, leverage asynchronous brainstorming platforms, and schedule regular check-ins to ensure everyone stays engaged and aligned. Additionally, building a culture of trust and openness within remote teams can significantly enhance innovation outcomes.

What are the key skills and qualifications needed to thrive as a senior remote innovation?

To thrive as a Senior Remote Innovation Manager, you need a strong background in product development, strategic planning, and innovation methodologies, typically supported by a relevant degree and significant experience in leading innovation initiatives. Familiarity with digital collaboration tools, project management software (such as Jira or Asana), and innovation frameworks (like Design Thinking) is essential. Exceptional communication, creative problem-solving, and leadership skills help drive cross-functional teams and foster a culture of innovation. These abilities are crucial for successfully identifying opportunities, leading remote teams, and delivering transformative solutions in a competitive market.

What cities in Iowa are hiring for Senior Remote Innovation jobs?

Cities in Iowa with the most Senior Remote Innovation job openings:

Senior Remote Innovation jobs near you

Sr. Associate - Customer Care - Voice 5B

Genpact

Guss, IA • Remote

$14.50 - $20/hr

Full-time

Re-posted 6 days ago

Genpact rating

6.3

Company rating: 6.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

183rd of 224 rated it services

Job description

Sr. Associate - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities:Monitor and support activities to ensure adherence to service level agreements (SLAs).Track real-time agent schedule alignment and optimize breaks proactively.Conduct root cause analysis for SLA deviations and support development of corrective action plans.Manage daily exception requests and update agent schedules accordingly.Coordinate entitlement planning and scheduling to ensure workforce efficiency.Generate and analyze efficiency reports to identify trends and improvement areas.Participate in centralized or site-level management meetings as required.Support process improvement initiatives including Lean and Six Sigma projects.Execute other tasks as assigned to support business operations.Engage with operations teams to discuss performance, scheduling, and workforce planning.Navigate multiple systems and tools to manage real-time floor operations effectively.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Data Analytics, Fraud Detection, Fraud Disputes, Sales, Technical Support

Language

English

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Remote

Work Shift -

Any (United States of America)

The approximate annual base compensation range for this position is:

31,200 to 39,000 USD
"Los Angeles California-based candidates are not eligible for this role"

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?
Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
Make an impact - Help global enterprises solve business challenges that matter
Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

What Genpact employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Genpact

Sourced by ZipRecruiter

Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.

Industry

It services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1997

Social media

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