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Senior Remote Customer Service Rep Jobs in Dothan, AL

We empower our customers to Make Tomorrow Better by offering products that help secure their ... service-first mindset, and promoting from within. Our actions today have a lasting impact on ...

We empower our customers to Make Tomorrow Better by offering products that help secure their ... service-first mindset, and promoting from within. Our actions today have a lasting impact on ...

PIP Adjuster

Marianna, FL · On-site +1

$44K - $58K/yr

Strong customer service skills and related behaviors are required. Requires the ability to multi ... The physical demands described here are representative of those that must be met by an employee to ...

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Senior Remote Customer Service Rep information

See Dothan, AL salary details

$11

$20

$31

How much do senior remote customer service rep jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for senior remote customer service rep in Dothan, AL is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.17 per hour, depending on experience, location, and employer.

How does a senior remote customer service rep typically collaborate with other departments while working remotely?

As a Senior Remote Customer Service Rep, you'll often collaborate with teams such as technical support, sales, and product management to resolve complex customer issues. Communication is primarily done through digital channels like email, chat platforms, or virtual meetings. You may be responsible for escalating cases, providing feedback on customer pain points, and sharing insights to improve processes. Effective cross-functional collaboration is key to ensuring customer satisfaction and driving continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a senior remote customer service rep, and why are they important?

To thrive as a Senior Remote Customer Service Rep, you need advanced problem-solving abilities, strong communication skills, and several years of customer service experience, often supported by a high school diploma or higher. Familiarity with CRM software such as Salesforce or Zendesk, along with proficiency in remote collaboration tools like Slack or Zoom, is typically required. Exceptional empathy, patience, and time management skills help professionals stand out in handling complex customer issues independently. These skills and qualities ensure efficient resolution of customer concerns, high satisfaction rates, and effective remote teamwork.

What is the difference between Senior Remote Customer Service Rep vs Customer Support Specialist?

AspectSenior Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent; may require specific certifications
Work EnvironmentRemote, customer service call centers, online chatRemote or on-site, customer support via phone, email, chat
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, healthcare, etc.

The main difference is that a Senior Remote Customer Service Rep typically has more experience and handles complex customer issues, often mentoring junior staff, whereas a Customer Support Specialist focuses on resolving customer inquiries and providing support at an entry to mid-level. Both roles are essential in customer service but differ in responsibility level and experience requirements.

What does a senior remote customer service rep do?

A Senior Remote Customer Service Representative handles customer inquiries, resolves complex issues, and provides support via phone, email, or chat—all from a remote location. They often assist with escalated cases, mentor newer team members, and help ensure high levels of customer satisfaction. This role requires advanced communication skills, problem-solving abilities, and experience with customer service platforms. Senior reps may also contribute to process improvements and training initiatives within their team.
What are popular job titles related to Senior Remote Customer Service Rep jobs in Dothan, AL? For Senior Remote Customer Service Rep jobs in Dothan, AL, the most frequently searched job titles are:
What cities near Dothan, AL are hiring for Senior Remote Customer Service Rep jobs? Cities near Dothan, AL with the most Senior Remote Customer Service Rep job openings:

Psychiatric Nurse Practitioner (PMHNP-BC) - Enterprise, AL (Remote)

OptiMindHealth

Enterprise, AL • On-site, Remote

$125K - $145K/yr

Full-time

Medical, PTO

Re-posted 6 hours ago


Job description

Psychiatric Nurse Practitioner (PMHNP-BC) $125k - $145k/year

Position Requirement: Full-Time

FLSA Status: Exempt

Location: Enterprise, Alabama

Salary:

125K - 145K+
Work from Home! Competitive, negotiable salary! Work/life balance! Leadership and advancement opportunities!

Join a leading clinician-led behavioral health company today! OptiMindHealth (OMH) is expanding and seeking compassionate psychotherapists to join our team. Today, OMH provides superior behavioral health services to patients in Massachusetts and Colorado. Since 2016, we've specialized in serving both adult and adolescent patients in a supportive outpatient environment. Our practice strives to improve access to holistic and cost-effective mental health care while supporting our clinical staff in all aspects of their work. Our clinicians define this work as the perfect balance between flexibility and efficiency.

OMH offers a variety of part-time and/or full-time options to our clinicians. Packages can be customized towards every clinician's needs. Packages can include some combination of:

Competitive Salary

Medical benefits

Paid malpractice policy

CEU reimbursement

Paid time off (PTO) and paid holidays

Productivity Bonuses in select areas

Work-Life Balance

Flexible Work Schedule

No extra on call work, simply cover the care for your own patients!

It is common for clinicians to diversify their work today. Therefore, OMH's flexibility and part-time options are the perfect complement to your professional and/or personal commitments. You can feel secure that OMH will offer steady, consistent income throughout your tenure.

Work from or close to home:

With locations in Colorado and Massachusetts, OMH is continuing to expand into states around the country. OMH will work with you to identify the best "fit" and will provide everything you need to treat OMH patients remotely from the comfort of your home. Our interview process focuses on your skill sets, interest as well as geographic location to match you to the best available option to begin working with OMH. Ask to speak with our recruitment team today to identify the local office(s) in your area, as well as those offices that are being planned for launch. Of course, if you prefer to work from home, we also have fully remote positions available.

Responsibilities:

The Psychiatric Nurse Practitioner (PMHNP-BC) will participate in the integrated care team model at OMH. Outpatient behavioral health practices like OMH are getting more attention than ever before due to the emphasis on team approaches. Join OMH to perfect your skills in the emerging field of integrated behavioral health care. The interdisciplinary health care team includes physicians, psychiatric nurse practitioners, licensed clinical psychologists, and licensed mental health professionals (LCSW/LPC/LMFT/LMHC). OMH values clinical relationships between all provider levels and believes this coordinated, collaborative approach provides the highest level of care to the patients we are privileged to serve.

Customize the care for each patient:

Our clinicians have the unique ability to customize the care for each and every individual patient. You will have the autonomy to determine how often you see a patient as well as the appropriate length of time spent with each patient. Medication management and individual psychotherapy are the most common forms of clinical work performed at OMH, but our clinicians also perform family therapy, group therapy, and psychological testing as needed and/or appropriate to a wide range of presenting problems of our patients.

Pick your own schedule!

Enjoy the freedom to create your own custom schedules with the perfect work/life balance.

Typically, clinicians work between Mondays - Fridays somewhere between the hours of 7:00 AM - 7:00 PM.

Focus on the patient's care without the hassle or any additional on-call responsibilities. Simply cover the care for you own patients! Our medical staff and clinical psychotherapists focus on the patient's care and our back-office support team handles the rest. This allows our clinicians time to be spent where it should be; with the patients they serve. Each clinician is responsible for clinical care and documentation following treatment sessions. Once that's complete, our support team will handle all billing, collections, credentialing, etc. Once you leave the office for the day, your time is yours. No additional on-call responsibilities and no time spent wasted dealing with insurance companies.

Interested in benefits?

Full-time clinicians are eligible for medical health benefits. Please speak with the recruitment team to obtain additional specifics on benefits.

Leadership & Advancement:

OMH is a growing, clinician-led company. Our Site Supervisors are geographically dispersed throughout the areas we work in order to have staff leaders available to every clinician. Talk with our recruitment team today about the advancement opportunities to become senior psychotherapists and/or site supervisors.

Licensure, Education & Experience:

Licensure in Colorado and/or Massachusetts as a Psychiatric Nurse Practitioner with experience working with persons who have various behavioral health issues such as, mood disorders, anxiety disorders, personality disorders, substance misuse, and other psychiatric impairments under the supervision of a consulting psychiatrist(s). We welcome new graduates!

Preferred: Successful completion of PMHNP-BC exam(s).

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned as well.

Employment Type: FULL_TIME

OptiMindHealth logo

About OptiMindHealth

Sourced by ZipRecruiter

OptiMindHealth is an esteemed company situated in Boston, MA, US operating within the healthcare sector. The company focuses on providing high-quality mental health services promoting optimal brain health and well-being. Founded by a passionate team of mental health professionals, OptiMindHealth was established with the mission to bring together science and compassion for the treatment of mental health disorders. They believe in relieving suffering, restoring function, and renewing hope for their patients, thereby accelerating the acceptance of mental health.

Industry

Offices of mental health practitioners

Company size

11 - 50 Employees

Headquarters location

Boston, MA, US

Year founded

2008