Senior Program Assistant Jobs in Ontario (NOW HIRING)

Make a difference

Responsibilities:

Staff Management and Supervision

• As a Site Lead - Engage Together, you will supervise a team of Senior Program Leaders. Overseeing staff's day to day responsibilities, operations, and the implementation of programming, quality control and safety.
• Assign daily tasks to Senior Program Leaders and conduct checks to ensure that those tasks are being completed according to program standards and provide support and coaching where needed.
• Ensure program standardization plan provided by leadership team and provide quality assurance supports to get on track when no longer aligned with plan.
• Provide direct supervision of Senior Program Leaders, including monitoring and addressing performance, providing feedback and leadership opportunities to support youth staff develop their skills.
• Document Senior Program Leaders attendance, and support Senior Program Leaders to have good work attendance.
• Provide structured coaching, ongoing feedback, and performance check-ins to support SPL leadership development.
• Organize workflow and ensure that Senior Program Leaders understand their duties or delegated tasks.
• Maintain personnel records.
• Assist with the implementation and delivery of Senior Program Leaders training and professional development workshops.

Program Coordination and Implementation

• Assist Program Coordinators with final planning and coordination of activities to implement program plans while maintaining high standards of service excellence.
• Assist with all program administrative duties and record keeping accurately, and in a timely manner.
• Promote a supportive and positive relationship with TCHC tenants, partners, service providers and the larger community.
• Prepare morning reporting documents including, staff attendance sign-in, readiness checklist and sends reports to Program Coordinator by pre-determined time/s.
• Conduct program audits to ensure that program plans are being followed and make amendments to meet the needs and skills of staff.
• Participate in weekly site meetings and provide progress reports and issues action plans to Program Coordinators.
• Conduct community asset mapping to ensure that Senior Program Leaders are aware of community resources in fun and creative ways.
• Monitor and support Senior Program Leader led program delivery, rather than acting as primary facilitator except in exceptional circumstances.
• Lead Senior Program Leaders to plan and implement community giveback events with approval of Program Coordinator.

Workplace and Program Space Safety

• Assist Program Coordinator in ensuring Senior Program Leaders are trained on established safety plans.
• Assist with conducting safety drills with Senior Program Leaders.
• Ensure safety of program/workspaces and locations.
• Report deficiencies for timely follow-up.
• Monitor youth staff compliance with related safety process and procedures.

Communication, Documentation and Customer Service

• Liaise with local teams to ensure that day-to-day plans and schedules occur as planned.
• Assist Program Coordinator to document and report incidents, respond to inquiries and make alternate plans as needed.
• Assist Program Coordinator to document customized goal setting, professional development and transition plans for Senior Program Leaders.
• Review and consolidate reports submitted by Senior Program Leaders for submission to Program Coordinators.
• Assist Program Coordinator to document program outcomes for the purpose of showcasing flagship activities to the organization and public.

• Provide feedback to Program Coordinator and Manager for program improvement.

Qualifications

• Must be minimum 18 years of age.
• Post-Secondary education (or pursuing) in Community Development, Social Work, Child and Youth work, Sports Management/Development or other relevant fields, considered an asset.
• Experience supervising and coaching staff.
• Experience working with TCHC tenants, community members and other stakeholders.
• Cleared Vulnerable Sector Check (VSC).
• First Aid qualifications, or must be willing to obtain certificate prior to commencement of work assignment.
• High 5 Training is an Asset.
• Demonstrated knowledge, experience and/or academic background in working with youth and children in a community-based setting.
• Experience overseeing the planning and implementation of community-based programs within TCHC communities; Experience working with BIPOC communities.
• Strong verbal and written communication skills: working knowledge of relevant software (i.e Microsoft Word, Excel, Google Suite etc.) and comfort learning new programs.
• Proficient in behavior management, crisis intervention and problem-solving.
• Ability to work in fast paced environment while prioritizing and managing multiple tasks.

PLEASE NOTE - In order to be eligible as a Site Lead, applicants need to be at least 18 years or above. Applicants 18 years of age and over, must present a valid and suitable Police Reference Check (Vulnerable Sector Check) prior to commencing employment.

What's next

Once you apply, we'll review your resume and contact you if your skills and experience match the qualifications for the role.Only qualified candidates will be contacted to move forward in the hiring process.If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

All employees that meet the minimum qualifications outlined in the 'Qualifications' section are invited to apply for this posted position.

When submitting your application/resume, be sure to tell us about your skills and qualifications that are a match to those specified in the job posting. You can update your profile at anytime, but please note that only application information submitted prior to the deadline to apply will be accepted.

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