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Senior Production Support Engineer Jobs in Arizona

ASM

Engineer, Total Product Support

Phoenix, AZ

Total Product Support Engineer - ALD | Phoenix, AZ (ALD equipment experience required) At ASM, our ... production qualification * Act as the primary owner for customer issues during Alpha and Beta ...

ASM

Engineer, Total Product Support

Phoenix, AZ · On-site

Total Product Support Engineer - ALD | Phoenix, AZ (ALD equipment experience required) At ASM, our ... production qualification * Act as the primary owner for customer issues during Alpha and Beta ...

ASM

Engineer, Global Product Support

Phoenix, AZ · On-site

... production qualification * Serve as the primary owner of customer issues during Alpha and Beta ... engineers and customers Why ASM? At ASM, you won't just support products-you'll help shape them

ASM

Senior Engineer, Software Support

Phoenix, AZ

$121K - $160K/yr

Senior Engineer, Software Support At ASM, our Software Engineering teams works on delivering ... Travel to customer sites to support installations, training, and troubleshooting of ASM products.

Orthoscan, Inc.

Product Support Engineer I

Scottsdale, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Product Support Engineer I provides technical phone and email support for Orthoscan C-Arm products. This role is responsible for troubleshooting and resolving issues reported by healthcare users, as ...

Ziehm Orthoscan

Product Support Engineer I

Scottsdale, AZ

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Product Support Engineer I provides technical phone and email support for Orthoscan C-Arm products. This role is responsible for troubleshooting and resolving issues reported by healthcare users, as ...

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Showing results 21-40

All JobsProduction Support Engineer JobsSenior Production Support Engineer JobsSenior Production Support Engineer Jobs in Arizona

Senior Production Support Engineer information

See Arizona salary details

$21K

$96.2K

$148.2K

How much do senior production support engineer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for senior production support engineer in Arizona is $96,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,900.00 and $116,000.00 per year, depending on experience, location, and employer.

What does a senior production support engineer do?

A Senior Production Support Engineer is responsible for maintaining and improving the stability and performance of software applications and systems in a live production environment. They investigate and resolve complex technical issues, manage incidents, and work closely with development and operations teams to ensure minimal downtime. Their role often includes monitoring system health, implementing improvements, and developing tools to automate support tasks. Additionally, they may mentor junior engineers and contribute to documentation and process enhancements to prevent recurrent issues.

What are some common challenges faced by senior production support engineers, and how can they be effectively managed?

Senior Production Support Engineers often encounter challenges such as responding to high-priority incidents, balancing proactive maintenance with urgent issue resolution, and communicating complex technical problems to non-technical stakeholders. Successfully managing these challenges involves developing strong troubleshooting skills, implementing robust monitoring and alerting tools, and fostering collaborative relationships with development and operations teams. Additionally, maintaining detailed documentation and participating in post-incident reviews can help identify root causes and prevent future occurrences.

What are the key skills and qualifications needed to thrive as a senior production support engineer, and why are they important?

To thrive as a Senior Production Support Engineer, you need deep expertise in troubleshooting, incident management, and systems administration, often backed by a degree in computer science or related field. Familiarity with monitoring tools (such as Splunk or Nagios), scripting languages (like Python or Shell), and ITIL or similar certifications is often required. Strong problem-solving abilities, effective communication, and resilience under pressure are valuable soft skills for this role. These competencies ensure rapid resolution of technical issues, system reliability, and seamless operations in high-stakes production environments.

What is the difference between Senior Production Support Engineer vs Production Support Engineer?

AspectSenior Production Support EngineerProduction Support Engineer
CredentialsBachelor's degree in CS or related field; experience often includes certifications like ITILBachelor's degree in CS or related field; certifications like ITIL are common
Work EnvironmentHigh-pressure environments supporting critical systems, often in financial, tech, or telecom sectorsSupport roles in similar industries, focusing on maintaining and troubleshooting production systems
ResponsibilitiesLeading incident resolution, mentoring junior staff, and implementing improvementsMonitoring, troubleshooting, and resolving production issues

The main difference is that Senior Production Support Engineers typically have more experience, leadership responsibilities, and involvement in process improvements, while Production Support Engineers focus on day-to-day support and issue resolution.

What are popular job titles related to Senior Production Support Engineer jobs in Arizona?

For Senior Production Support Engineer jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Senior Production Support Engineer jobs in Arizona look for?

The top searched job categories for Senior Production Support Engineer jobs in Arizona are:

What cities in Arizona are hiring for Senior Production Support Engineer jobs?

Cities in Arizona with the most Senior Production Support Engineer job openings:

Senior Production Support Engineer jobs near you
Infographic showing various Senior Production Support Engineer job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,230 per year, or $46.3 per hour.

Engineer, Total Product Support

ASM

Phoenix, AZ

Full-time

Re-posted 28 days ago

Job description

Total Product Support Engineer - ALD | Phoenix, AZ
(ALD equipment experience required)

At ASM, our technology enables the world's most advanced semiconductor manufacturing-and our people are what make that possible. We're looking for a Total Product Support Engineer to join our ALD team in Phoenix, where you'll play a critical role in launching new products and ensuring they succeed in realworld fab environments.

This role puts you at the center of new product development, acting as the systemlevel expert who bridges engineering design, manufacturing readiness, and customer success. If you enjoy deep technical ownership, crossfunctional collaboration, and seeing your work directly impact customer fabs worldwide, this is a unique opportunity to make your mark.

What You'll Be Working On

As a Total Product Support Engineer, you'll own some of the most important phases of a product's lifecycle-from first build to first customer success:

  • Serve as the systemlevel expert for ALD product support during new product development
  • Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to develop deep system knowledge
  • Influence product design by providing customerfocused input on preventive maintenance, serviceability, and design for manufacturability
  • Own the first build and test of new products in the development lab, identifying issues early and recommending practical solutions in real time
  • Develop and document bestknown methods and procedures for service, preventive, and corrective maintenance
  • Lead FirstinFab (Alpha and Beta) deployments, driving customer fab readiness, installation, startup, and production qualification
  • Act as the primary owner for customer issues during Alpha and Beta phases, ensuring strong communication and rapid resolution
  • Provide detailed reporting and feedback on field issues to strengthen product robustness and reliability
  • Define critical spare parts strategies, ensuring readiness and smooth execution for new product shipments
What We're Looking For
  • Bachelor's degree in an engineering discipline and 5+ years of handson experience with semiconductor equipment
  • Direct experience with ALD equipment (required)
  • Strong systemlevel troubleshooting skills and the ability to work across disciplines
  • Willingness to travel 25-50%, depending on the product development cycle
  • Comfort working in both lab and customer fab environments
Why ASM?

At ASM, you won't just support products-you'll help shape how they're built, launched, and adopted worldwide. You'll work alongside top engineering talent, gain deep exposure to new product development, and have direct influence on tools used by leading semiconductor manufacturers across the globe.

This is a role with real ownership, high visibility, and meaningful technical impact-ideal for engineers who want to grow their expertise while contributing to industrydefining technology.

Apply