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Senior Process Associate Jobs in Pleasant Hill, IA

Infosys

JL2A - OV - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

Customer Service Senior Process Associate In the role of Senior Process Associate - Customer Service you will be responsible for delivering accurate and courteous responses to telephone inquiries ...

Infosys

2A - RSUL - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

Customer Service Senior Process Associate In the role of Senior Process Associate - Customer Service you will be responsible for delivering accurate and courteous responses to telephone inquiries ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process Associate - Customer Service you will be responsible for delivering accurate and courteous responses to ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Life Insurance Senior Process Associate In this role, you will serve as a primary point of contact for insurance agents, agencies, broker-dealers, and uplines supporting life insurance and annuity ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Life Insurance Senior Process Associate In this role, you will serve as a primary point of contact for insurance agents, agencies, broker-dealers, and uplines supporting life insurance and annuity ...

Pwc

Oracle HCM Senior Associate

Des Moines, IA · On-site

$77K - $202K/yr

Working in this area, you will enable clients to optimise their human resources processes, enhance ... As a Senior Associate you are expected to analyze complex problems, mentor others, and maintain ...

Pwc

SAP BRIM Consultant, Senior Associate

Des Moines, IA · On-site

$77K - $202K/yr

As a Senior Associate, you will build meaningful client connections and learn how to manage and ... processes to enhance client satisfaction and achieve strategic objectives - Navigating complex ...

Pwc

Oracle SCM - Senior Associate

Des Moines, IA · On-site

$77K - $202K/yr

... processes, improve operational efficiency, and achieve their strategic objectives. As a Senior ... Associate, you will focus on building meaningful client connections and learning how to manage and ...

Pwc

Senior Associate - Oracle SCM

Des Moines, IA

$77K - $202K/yr

... processes and improve operational efficiency to achieve strategic objectives. As a Senior Associate ... you will focus on building meaningful client connections and learning how to manage and inspire ...

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Senior Process Associate information

See Pleasant Hill, IA salary details

$9

$17

$37

How much do senior process associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for senior process associate in Pleasant Hill, IA is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $16.68 per hour, depending on experience, location, and employer.

What is a senior process associate?

A Senior Process Associate is a professional who specializes in managing, optimizing, and improving business processes within an organization. They often handle complex tasks, work with various departments to streamline workflows, and ensure processes are efficient and compliant with company standards. Senior Process Associates may also mentor junior staff, identify opportunities for automation, and contribute to process documentation and reporting. Their goal is to enhance productivity and support the organization's operational objectives.

What are the key skills and qualifications needed to thrive as a senior process associate?

To thrive as a Senior Process Associate, you need strong analytical abilities, attention to detail, and proficiency in business process management, typically supported by a bachelor’s degree in business or a related field. Familiarity with workflow automation tools, ERP systems, and possibly Six Sigma or Lean certifications is highly valued. Excellent communication, problem-solving, and time management skills help you collaborate effectively and drive process improvements. These skills ensure efficient operations, high-quality deliverables, and ongoing optimization in business processes.

What are some common challenges senior process associates face when managing multiple projects simultaneously?

Senior Process Associates often juggle several projects at once, which can present challenges such as prioritizing tasks, managing tight deadlines, and ensuring consistent process quality. Effective time management and clear communication with team members and stakeholders are crucial to prevent bottlenecks and maintain workflow efficiency. Leveraging project management tools and regularly reviewing progress can help mitigate these challenges and support successful project delivery.

Is a senior process associate a stressful job?

A senior process associate role can involve handling complex tasks, meeting deadlines, and managing multiple responsibilities, which may contribute to stress. The level of stress often depends on the work environment, workload, and individual skills in time management and problem-solving.

What cities near Pleasant Hill, IA are hiring for Senior Process Associate jobs?

Cities near Pleasant Hill, IA with the most Senior Process Associate job openings:

Senior Process Associate jobs near you
Infographic showing various Senior Process Associate job openings in Pleasant Hill, IA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $36,949 per year, or $17.8 per hour.

JL2A - OV - Customer Service

Infosys

Des Moines, IA • On-site

$18.75 - $25.75/hr

Other

Re-posted 4 days ago

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

153rd of 226 rated it services

Job description

Customer Service Senior Process Associate

In the role of Senior Process Associate - Customer Service you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you'll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals. Location for this position is Des Moines.

Qualifications: Required

  • High School Diploma or GED Equivalent.
  • At least 1 years of experience in the job description below.
  • Work in Office.

Preferred

  • Intermediate level of experience with Microsoft Outlook, Excel, and Word.
  • Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery.
  • Excellent service orientation and work ethic
  • Must be committed to protecting client and producer confidential information.
  • Must be able to work independently with minimal direction.
  • Excellent interpersonal skills, internal and client facing.
  • Strong analytical, organization and communication skills (written and verbal).

Your responsibilities include but may not be limited to

  • Manage large amounts of inbound calls in a timely manner
  • Identify customers' needs, clarify information, research every issue, and provide solutions
  • Provides excellent customer service by responding to email and phone requests.
  • Escalates needed issues to designated level to ensure service results in customer satisfaction.
  • Executes transaction processing in order to meet timeliness and quality standards.
  • Works with team to meet service and quality standards.
  • Build sustainable relationships and engage customers by processing the extra mile.
  • Completes internal and external training for new or revised processes as needed.
  • Keep records of all conversations in our call center database in a comprehensible way
  • Assists with additional agent issues as needed.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us Infosys McCamish Systems located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited. Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/

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