Senior Payment Operations Manager Jobs in Renton, WA

AWS Payments and Fraud Prevention is hiring a PMT-ES to define and drive large-scale, cross-company initiatives that shape the future of AWS's payment infrastructure. As one of AWS's foundational services, Payments and Fraud Prevention manages the complete payment lifecycle for AWS customers: providing accurate financial information, ensuring efficient collection and disbursement, and protecting AWS and its customers from fraud-related damage.
In this role, you will tackle problem spaces that impact the full breadth of AWS services and drive the next wave of strategic growth for the company. You'll focus on long-term deliverables with the opportunity to deliver projects of broad scale and scope

As a member of the product team working across multiple initiatives, you'll collaborate with a group of product leaders and be expected to help solve problems that span multiple business groups.
You'll learn complex technical systems and their interconnections while building relationships across multiple business leaders. You dive deep into problems with data and draft persuasive working-backwards narratives based on your insights. You adapt quickly to the evolving AI landscape while building ambitious plans that can be delivered over time.
You are an excellent communicator-equally comfortable speaking with junior engineers and senior executives

You thrive in ambiguity and move fluidly from one idea to the next as you drive problems to conclusion and discover new areas with business potential.
This role requires ownership, customer obsession, and an ability to deliver results. We are looking to expand global payment acceptance and are looking for a product lead who can research customer needs and behavior, define a clear multi-year strategy, and drive that vision to launch. The role is inherently cross-functional: you will work closely with external partners, UX design, Legal, and AWS engineering to deliver products that enhance customer access to AWS through payments.
The key responsibilities for this position are to:
Drive payment acceptance across AWS geographies
Develop detailed, crisp business requirements and user stories
Support AWS payments and data compliance programs
Work closely with engineering and partner teams to deliver platform improvements that accelerate payments launches
Work closely with stakeholder teams in Accounting, Fintech, and Amazon Consumer Payments to align on priorities and maintain momentum for projects
Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals
Develop product requirements working backwards from customer needs, focusing on products that enable growth, efficiency, and scaling of AWS's payment acceptance, fraud prevention, collections, and disbursements capabilities
Build consensus across product management, engineering, solution architecture, and business development to achieve shared goals across payment operations, fraud prevention, and platform infrastructure
Leverage AI to transform customer experience and operations, designing autonomous systems that reduce friction in payment flows, accelerate fraud investigations, enable real-time decision-making across millions of transactions, and deliver personalized payment experiences
Own end-to-end delivery of multi-year initiatives, managing complex dependencies across payment methods, fraud systems, and global compliance requirements
Develop and mentor product talent across the organization
About the team
Inclusive Team Culture
Here at AWS, we embrace our differences

We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment

We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Basic qualifications
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred qualifications
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Proficient user of generative AI tools to boost productivity in product management workflows.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs)

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually