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Senior Operations Analyst Jobs in Three Rivers, MI

FlavorSum LLC

Senior Accountant

Kalamazoo, MI · On-site

$69K - $87K/yr

Title: Senior Accountant Department: Finance Reports to: Controller Position Summary The Senior ... Provide ad hoc financial analysis to support operational and strategic decision-making. General ...

FlavorSum LLC

Senior Accountant

Kalamazoo, MI · On-site

$69K - $87K/yr

Title: Senior Accountant Department: Finance Reports to: Controller Position Summary The Senior ... Provide ad hoc financial analysis to support operational and strategic decision-making. General ...

Sprinklr

Senior Accounts Payable Analyst

Three Rivers, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Establish good business relationships with internal business partners to maintain smooth operations ... Demonstrate strong understanding of data workflows and root cause analysis, accountability ...

Welch Packaging

Sr Developer

Elkhart, IN · On-site

$51.75 - $68.25/hr

... operational efficiency. Responsibilities : • Design, develop, and maintain business-critical ... • Analytical and problem-solving skills. • Time management. • Systems analysis. • ...

Beacon Health System

Programmer Analyst I

Granger, IN · On-site

Recognizes when to refer to more senior programmers. * Establishes and maintains effective working ... Demonstrates knowledge of basic computer operations and familiarity with standard concepts ...

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All JobsOperations Analyst JobsSenior Operations Analyst JobsSenior Operations Analyst Jobs in Three Rivers, MI

Senior Operations Analyst information

See Three Rivers, MI salary details

$37.8K

$87.9K

$121.3K

How much do senior operations analyst jobs pay per year?

As of Aug 20, 2026, the average yearly pay for senior operations analyst in Three Rivers, MI is $87,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,300.00 and $101,000.00 per year, depending on experience, location, and employer.

What does a senior operations analyst do?

A Senior Operations Analyst is responsible for analyzing and improving organizational processes to enhance efficiency and productivity. They collect and interpret data related to business operations, identify trends and areas for improvement, and recommend actionable solutions. Senior Operations Analysts often collaborate with various departments to implement process improvements, optimize resource allocation, and support strategic decision-making. Their expertise helps organizations streamline operations, reduce costs, and achieve business goals.

What are the key skills and qualifications needed to thrive as a senior operations analyst?

To thrive as a Senior Operations Analyst, you need strong analytical abilities, process optimization expertise, and a bachelor’s degree in business, finance, or a related field. Proficiency in data analysis tools such as Excel, SQL, and business intelligence platforms like Tableau or Power BI, as well as experience with ERP systems, is typically expected. Exceptional problem-solving, communication, and stakeholder management skills help you drive operational improvements and foster collaboration. These skills and qualities are crucial for identifying inefficiencies, supporting data-driven decision-making, and ensuring smooth organizational operations.

What are some common challenges faced by senior operations analysts, and how can they be addressed?

Senior Operations Analysts often encounter challenges such as managing large datasets, navigating cross-departmental communication, and balancing multiple high-priority projects simultaneously. To address these, it's helpful to develop strong data management skills, use collaborative tools for effective communication, and adopt project management techniques to prioritize tasks. Building strong relationships with stakeholders and staying current with industry best practices also play a key role in overcoming these challenges.

How much do senior operations analysts get paid?

Senior operations analysts typically earn a median annual salary ranging from $70,000 to $100,000, depending on experience, industry, and location. They often have strong analytical skills and proficiency with data tools like Excel or SQL, which can influence compensation levels.

How much does a senior operations analyst make in the US?

A senior operations analyst in the US typically earns between $70,000 and $100,000 annually, depending on experience, industry, and location. They often require strong analytical skills, proficiency with data tools, and experience in process improvement or project management.

What is a senior operations analyst?

A senior operations analyst is a professional responsible for analyzing and improving business processes, often using data analysis tools and techniques. They typically oversee operational performance, identify efficiencies, and support strategic decision-making within an organization.

What are popular job titles related to Senior Operations Analyst jobs in Three Rivers, MI?

For Senior Operations Analyst jobs in Three Rivers, MI, the most frequently searched job titles are:

What job categories do people searching Senior Operations Analyst jobs in Three Rivers, MI look for?

The top searched job categories for Senior Operations Analyst jobs in Three Rivers, MI are:

What cities near Three Rivers, MI are hiring for Senior Operations Analyst jobs?

Cities near Three Rivers, MI with the most Senior Operations Analyst job openings:

Senior Operations Analyst jobs near you
Infographic showing various Senior Operations Analyst job openings in Three Rivers, MI as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $87,937 per year, or $42.3 per hour.

Sr. Contact Center Manager

Kalsee Credit Union

Portage, MI

Full-time

Posted 2 days ago

New

Job description

Description:

The Sr. Contact Center Manager is responsible for overseeing and managing the overall performance and strategic direction of the Contact Center. This role will lead managers and frontline team members within the department to ensure the delivery of exceptional member service and operational excellence. The Sr. Contact Center Manager will develop and implement strategies to enhance member satisfaction, optimize processes, and drive performance improvements. Additionally, this role will collaborate with senior leadership to align Contact Center initiatives with broader company goals and foster a culture of continuous improvement, engagement, and high performance.

  • Provide strategic direction and leadership to the Contact Center Managers and frontline employees
  • Foster a positive, inclusive, performance-driven culture
  • Develop and implement long-term strategies to achieve operational goals and enhance member satisfaction
  • Align Contact Center objectives with overall company strategy and vision
  • Monitor and analyze key performance metrics to ensure the Contact Center meets or exceeds service standards
  • Identify areas for improvement and implement performance enhancement initiatives
  • Mentor and develop managers and frontline staff, providing routine check-ins, monthly coaching, training, and career development opportunities
  • Evaluate and implement technology solutions to enhance Contact Center operations, polices, procedures, improve workflows and member interactions
  • Collaborate with other departments to ensure seamless member interactions and share insights for business improvement
  • Communicate effectively to senior leadership, providing regular updates on Contact Center performance and strategic initiatives.
  • Stay informed about industry trends and best practices to enhance Contact Center operations and strategies
  • Conduct performance evaluations and manage performance improvement plans as needed
  • Foster a positive organization culture that promotes diversity, equity, and inclusion and promote engagement based on the GALLUP definition and measurement for employee engagement.
  • Review all activities for compliance with Bank Secrecy Act/ Anti-Money Laundering/ Office of Foreign Assets Control regulations and participate in annual training as required by the BSA/OFAC Compliance Officer.
  • Perform other related duties as assigned.




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Requirements:

A bachelor’s degree is preferred. Must have a minimum of 5 years of experience in Contact Center operations or a member service management role at a financial institution and at least 2 years’ experience in a leadership role, overseeing teams and managers. Time spent in a lending and/or sales role with understanding of lending/sales processes and strategies is highly preferred. Familiarity with Contact Center technologies, and performance analytics tools is required along with an understanding of industry best practices, emerging trends, and compliance regulations. Experience with all or some of the following preferred: Glia, Sync-1, CU*Answers, Quick Assist, Hyosung ITMs.

  • Strong listening and communication skills (oral & written)
  • Strong ability to lead, motivate, and manage a diverse team to achieve goals and foster a collaborative work environment
  • Deep understanding of member needs and a commitment to delivering outstanding member experiences
  • Ability to develop and implement long-term strategies aligned with company objectives and member service excellence
  • Strong problem-solving skills to address challenges and implement effective solutions promptly
  • Expertise in optimizing processes, improving efficiencies, and managing resources to achieve operational excellence
  • Proficiency in analyzing performance metrics, identifying trends, and making data-driven decisions to improve operations
  • Ability to adapt to changing business needs and handle multiple priorities in a fast-paced environment
  • Leadership and emotional intelligence
  • High degree of attention to detail
  • Conduct and dress oneself in a professional manner