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Job ID: 298789

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Kennesaw State University is a public institution offering more than 190 undergraduate, graduate, and doctoral degrees to over 50,000 students worldwide.

The Senior Microsoft 365 Engineer is responsible for engineering, administering, and supporting a secure, scalable, and reliable Microsoft 365 environment in a hybrid enterprise setting. The role designs, configures, and supports core Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and OneDrive, ensuring alignment with business needs, security standards, compliance requirements, and operational best practices. Key responsibilities include platform configuration, automation using PowerShell and Microsoft Graph, service health monitoring, security and compliance administration, and complex problem resolution. The engineer serves as the highest level of escalation for Microsoft 365 issues and partners with Infrastructure, Security, IAM, Networking, and operational teams to support collaboration, messaging, productivity, risk management, continuous improvement, and reliable service delivery across the organization.

• Own and engineer Microsoft 365 tenant services across Exchange Online, Teams, SharePoint, and OneDrive.
• Design secure, scalable Microsoft 365 architecture aligned to business and technical needs.
• Create and maintain mail flow, transport rules, and messaging security configurations.
• Define and enforce governance for Teams, SharePoint sites, and OneDrive sharing.
• Engineer and administer Microsoft Teams policies, configurations, and platform integrations in alignment with organizational standards and security requirements.
• Lead migration of legacy file shares to SharePoint Online, ensuring adoption and governance.
• Automate tenant operations using PowerShell and Microsoft Graph; reduce manual toil.
• Serve as 4th level escalation for complex Microsoft 365 and messaging issues.
• Maintain configuration baselines and standards; document changes and exceptions.
• Align operations with ITIL processes for incident, problem, and change management.
• Plan and execute changes through established governance and CAB processes.
• Monitor service health, reliability, and capacity using Microsoft tools; respond to alerts.
• Perform root‑cause analysis and drive permanent fixes for recurring issues.
• Partner with IAM and Security teams on Conditional Access, MFA, and role design.
• Track Microsoft 365 roadmap features; assess impact and plan releases.
• Develop and maintain architecture diagrams, runbooks, SOPs, and knowledge articles.
• Participate in emergency on‑call rotation and support major incident response.
• Support license management and optimize platform usage and costs.
• Contribute to SLA definition and meet operational and compliance commitments.

Educational Requirements: Bachelor's degree from an accredited institution of higher education, preferably in Information Technology, Computer Science, or a related field; or an equivalent combination of education and/or relevant experience.

Required Experience: Five (5) years of experience engineering and administering Microsoft 365.

Microsoft certifications: Microsoft 365 Certified: Administrator Expert, SC‑900, MS‑900, or similar.

Preferred Educational Qualifications: Undergraduate or advanced degree from an accredited institution of higher learning in a related field.

Preferred Experience: Experience with Power Platform governance and automation; Teams Voice/Direct Routing exposure; SSO/federation, PIM, passwordless/Zero Trust, and ServiceNow ITSM; exposure to CI/CD or Infrastructure as Code workflows and Microsoft Sentinel.

• Ability to integrate Microsoft 365 with enterprise systems and security services.
• Able to handle multiple tasks or projects at one time, meeting assigned deadlines.

• Knowledge of Defender and Purview controls, including retention, eDiscovery, and legal hold.
• Deep expertise in Exchange Online, Teams, SharePoint Online, and OneDrive administration.
• Strong understanding of hybrid identity; knowledge of Entra ID and on‑prem AD integration.
• Knowledge of Access, MFA, and role‑based access design; knowledge of PIM.
• Microsoft Defender for Office 365 and Defender for Endpoint configuration experience.
• Knowledge of Microsoft Purview retention, eDiscovery (Standard/Premium), legal hold, and DLP policies.
• Knowledge of PowerShell scripting and Microsoft Graph API for platform automation and reporting.
• Knowledge of Intune device compliance concepts and policy interactions with M365.
• Familiarity with Teams Voice/Direct Routing, telephony concepts, and call flow basics.
• Familiarity with Governance patterns for Teams/SharePoint lifecycle, external sharing, and sensitivity labels.
• Understanding of SSO/federation models and Zero Trust principles.
• Familiarity with Microsoft Sentinel, logging, auditing, and alerting workflows.
• Knowledge and experience with ServiceNow or similar ITSM tooling; strong incident, problem, and change practices.
• Experience with migrations to Microsoft 365, including content restructuring and adoption.
• Knowledge of FERPA and HIPAA considerations for collaboration and data protection.

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills.
• Proficient with computer applications and programs associated with the position (e.g., Microsoft Office suite).
• Strong attention to detail and follow‑up skills.
• Strong customer service skills and phone and e‑mail etiquette.

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P‑Card).
• This position will not travel.

• Credit Report
• Standard Enhanced
• Education

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work, and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.