ZipRecruiter

Log In

1

Senior Meter Reader Jobs in Washington (NOW HIRING)

Boston Properties

Assistant Property Manager

Reston, VA · On-site

$19.25 - $26.25/hr

Manage client electric meter reading procedure and ensure accurate and timely invoicing including ... In support of the Property Manager/Senior Property Manager, you may be involved in the following:

Volarify

Advanced Water Technician (ID# 727)

Sterling, VA · On-site

$21 - $24/hr

This senior-level technician specializes in advanced structural drying, large-loss management ... Read blueprints and floor plans to develop effective drying strategies. * Calculate moisture loads ...

Volarify

Advanced Water Technician (ID# 727)

Sterling, VA · On-site

$17.50 - $22.25/hr

This senior-level technician specializes in advanced structural drying, large-loss management ... Read blueprints and floor plans to develop effective drying strategies. * Calculate moisture loads ...

All JobsMeter Reader JobsSenior Meter Reader JobsSenior Meter Reader Jobs in Washington

Senior Meter Reader information

See Washington salary details

$12

$22

$37

How much do senior meter reader jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for senior meter reader in Washington is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $24.52 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior meter readers, and how can they be managed effectively?

Senior Meter Readers often encounter challenges such as navigating difficult terrain, handling adverse weather conditions, and addressing customer inquiries or concerns while on-site. Managing these challenges effectively involves thorough route planning, adhering to safety protocols, and maintaining clear communication with both customers and team members. Additionally, staying updated on new metering technologies and company procedures can help Senior Meter Readers perform their duties efficiently and ensure accurate data collection.

What is a senior meter reader?

Senior Meter Readers are utility professionals responsible for reading, recording, and verifying utility meters—such as water, gas, or electricity—at residential, commercial, or industrial locations. In addition to collecting meter data, they often oversee or train junior meter readers, troubleshoot meter malfunctions, and ensure accurate reporting of utility usage. Their role is crucial for billing accuracy and early detection of utility issues, helping both utility companies and customers manage consumption effectively.

What are the key skills and qualifications needed to thrive as a senior meter reader?

To thrive as a Senior Meter Reader, you need strong mathematical abilities, attention to detail, and experience with meter reading procedures, often supported by a high school diploma or equivalent. Familiarity with handheld data collection devices, GPS systems, and utility management software is typically required. Excellent time management, problem-solving, and customer service skills set top performers apart in this role. These skills ensure accurate meter readings, timely reporting, and positive customer interactions, which are vital for efficient utility operations.

What is the difference between Senior Meter Reader vs Meter Reader?

AspectSenior Meter ReaderMeter Reader
CredentialsHigh school diploma, some certifications in utility readingHigh school diploma, basic training in meter reading
Work EnvironmentOutdoor, variable weather, on-foot or vehicleOutdoor, similar conditions
Employer & IndustryUtility companies, water, gas, electricUtility companies, water, gas, electric
Job ResponsibilitiesOversees meter reading, assists with training, quality checksReads meters, records data, reports discrepancies

The main difference is that a Senior Meter Reader typically has additional responsibilities like supervising or training others, while a Meter Reader focuses on the core task of reading meters. Both roles work in similar environments and industries, but the senior position involves more experience and oversight.

What are the most commonly searched types of Meter Reader jobs in Washington? The most popular types of Meter Reader jobs in Washington are:
Senior Meter Reader jobs near you
Infographic showing various Senior Meter Reader job openings in Washington as of August 2026, with employment types broken down into 86% Full Time, 10% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,524 per year, or $22.4 per hour.

Sr. Customer Service Advisor (Call Center)

WSSC Water

Laurel, MD • On-site

$19 - $26.25/hr

Full-time

Posted 18 days ago

Job description

Position Information
Functional Title Sr. Customer Service Advisor (Call Center) Recruitment Category Type Standard Functional Category Customer Service Grade UO.08 FLSA Status Non-Exempt Requisition Number 27-0008 Number of Vacancies 1 Job Level Non-Management Job Code N/A Job Description Summary Organization Name Customer Care Reports to Supervisor, Customer Service Full or Part Time Full Time If Part Time how many hours per week Regular or Temporary Regular Position End Date (if temporary) Work Schedule
Schedule as assigned by business need, with additional hours as needed. Call Center operates Monday to Friday 8:00am to 6:00pm.
Position Location Laurel
Position Summary Information
General Summary
This position is for current WSSC Water employee's only.
The Sr. Customer Service Advisor (CSA) is responsible for responding to customer inquiries regarding water and sewer accounts, addressing basic to moderately complex transactions. The Sr. CSA plays a key role in supporting the Commission by being responsive to customers, generating revenue, and positively influencing WSSC Water's reputation.
Essential Functions
  • Delivers excellent customer service by responding to inquiries and questions about customer accounts and services in a timely, accurate, and complete manner
  • Reviews and analyzes all small and large metered accounts for possible billing discrepancies, accuracy, completeness, and overall quality assurance
  • Modifies billing and account history which impacts Commission revenue
  • Analyzes and processes complex customer account transactions such as billing customer accounts for water and sewer usage to generate revenue
  • Determines if extensions are appropriate, authorizes payment arrangements, or initiates collections
  • Processes moderate to complex field activities and adjustments
  • Reviews Dispute Resolving Board (DRB) requests, and initiates refund requests
  • Verifies addresses against Maryland National Capital Park & Planning records, removes penalties and fees, and verifies account ownership and bill payments
  • Performs quality monitoring to determine quality and accuracy of service offered to customers
  • Cultivates effective customer relationships that foster customer satisfaction
  • Resolves escalated and difficult customer service issues by providing assistance to customers requiring special attention and consulting with other units as needed
  • Provides leadership in assisting with the training, coaching and mentoring of customer care professionals I and staff augmentation contact center
  • Develops workforce management schedules including one-stop shop schedule
  • Assists with 3rd party staff augmentation contact center partner
  • Analyzes and investigates changes in water usage including increases and decreases in consumption
  • Plans and schedules service work for field representatives in coordination with utility services team
  • Educates and advises customers on water and sewer tips such as identifying leaks on property (dye test, meter reading, etc.)
  • Accesses and utilizes multiple on-site databases to research, open, and close accounts and activities
  • Provides reports and feedback as necessary to improve unit objectives and support communication of policy and procedure changes
  • Provides technical support to customers for online bill pay options, e-bill enrollment, and iCare password resets
Other Functions
  • Participates in refund hearings as appropriate
  • Supports one stop shop on escalated matters
  • Handles maintenance inquiries
  • Supports the information technology team in the implementation and upgrade of all customer relations technologyt
  • Facilitates a good working relationship between Customer Service and other teams across WSSC Water
  • Works on special projects as assigned
  • Performs other related duties as assigned
Work Environment And Physical Demands
Ability to sit and wear a headset for long periods of time
Required Knowledge, Skills, And Abilities
  • Requires excellent verbal and written communication skills
  • Good computer knowledge and skills, including the ability to work with multiple customer and maintenance information systems and databases
  • Knowledgeable of WSSC Water business operations
  • Strong listening, interpersonal, communication, analysis and critical thinking skills
  • Demonstrates the ability to work well under pressure and multi-task
  • Ability to perform basic mathematical calculations
  • Ability to analyze, problem solve, and make independent decisions
  • Ability to work with minimal supervision
  • Ability to work in a high-volume, fast-paced environment with internal and external customers
Minimum Education, Experience Requirements
  • High School diploma or General Education Development (GED) certificate
  • 4+ years of contact center experience
  • 2+ years inbound call experience
  • Experience working with internal and external customers in a positive and professional manner to respond to inquiries and resolve complaints
  • Experience working in a results-oriented, metric-driven work environment
Additional Requirements
  • Successfully complete a training program that includes structured full-day classroom and on-line instruction. Failure to successfully complete this program will result in demotion or releas
  • Employees must be able to work rotating shifts, primary workplace or remotely/telework, including weekends, holidays and mandated overtime as part of a 247365 operation
  • Availability to work rotating shift work schedules
  • Employees in this position are designated or considered emergency personnel; therefore, the employee must report to work as scheduled or as directed by their supervisor when WSSC Water declares an event that requires emergency personnel to report to
Preferences
  • Associate's Degree
  • Ability to speak and translate Spanish or French
  • Experience in de-escalation techniques
  • Experience developing and updating internal procedures
  • Experience within the water and wastewater industry or a similar utility
Salary $31.98 - $54.37
Posting Detail Information
EEO Statement
WSSC Water is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status or any other characteristic protected by federal, state, or local law. We make employment decisions based on merit, qualifications, and business needs.
Reasonable Accommodations: WSSC Water provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants who require assistance or an accommodation during the application or hiring process should contact us atada@wsscwater.com
Close Date 08/12/2026 Open Until Filled No Special Instructions to Applicants
THIS POSITION IS FOR WSSC WATER EMPLOYEE'S ONLY.
Additional Information
All applicants selected will be subject to drug screening and a background check/verification.
Eligible applicants be will reviewed after 8/13/26. 
This position is in the collective bargaining unit represented by The International Brotherhood of the Teamster.

Apply