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M&T Bank

Workforce Management Forecaster

Williamsville, NY · On-site

$26 - $43.34/hr

The Workforce Management Forecaster serves in the capacity of providing short/midterm forecasting ... Interface regularly with Director of Workface management as well as Sr Forecaster and queue or work ...

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level ...

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How much do senior manager workforce management jobs pay per year?

As of Jun 6, 2026, the average yearly pay for senior manager workforce management in the United States is $97,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $136,500.00 per year, depending on experience, location, and employer.

What does a Senior Manager Workforce Management do?

A Senior Manager Workforce Management is responsible for overseeing and optimizing the allocation of employees within an organization to ensure efficient operations. They analyze staffing needs, forecast workforce requirements, and implement strategies to address gaps or surpluses. This role often involves managing scheduling, monitoring performance metrics, and collaborating with various departments to ensure staffing aligns with business goals. Senior Managers in this field also lead workforce management teams and drive continuous improvements in processes and technology.

What is the difference between Senior Manager Workforce Management vs Workforce Analyst?

AspectSenior Manager Workforce ManagementWorkforce Analyst
CredentialsBachelor's degree, often with experience in workforce planning or management certificationsBachelor's degree, often in business, analytics, or related fields
Work EnvironmentLeadership role overseeing teams, strategic planning, and cross-department collaborationData analysis, reporting, and supporting workforce decisions
Employer & Industry UsageUsed in call centers, retail, healthcare, and large organizations for staffing strategies

The Senior Manager Workforce Management focuses on strategic planning, team leadership, and overall workforce optimization, while the Workforce Analyst primarily handles data analysis, reporting, and supporting tactical staffing decisions. Both roles are essential in workforce planning but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Senior Manager Workforce Management, and why are they important?

To thrive as a Senior Manager Workforce Management, you need expertise in workforce planning, data analysis, and operational leadership, often supported by a bachelor’s degree in business, human resources, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting and scheduling tools are typically required. Exceptional communication, strategic thinking, and the ability to lead and motivate large teams are vital soft skills. These skills and qualities are crucial for optimizing staffing, improving efficiency, and ensuring organizational goals are met in dynamic environments.

How does a Senior Manager Workforce Management collaborate with other departments to optimize staffing and productivity?

A Senior Manager Workforce Management regularly partners with teams like Operations, Human Resources, and Finance to forecast staffing needs, align scheduling with business goals, and manage labor costs effectively. They lead cross-functional meetings to review workforce analytics, discuss upcoming business changes, and ensure that staffing strategies support both employee satisfaction and organizational targets. This collaborative approach helps quickly address staffing gaps, improve service levels, and support company-wide initiatives.
What cities are hiring for Senior Manager Workforce Management jobs? Cities with the most Senior Manager Workforce Management job openings:
What states have the most Senior Manager Workforce Management jobs? States with the most job openings for Senior Manager Workforce Management jobs include:
Infographic showing various Senior Manager Workforce Management job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $97,101 per year, or $46.7 per hour.
Senior Manager, Workforce Management | New York, NY

Senior Manager, Workforce Management | New York, NY

Talkiatry

New York, NY • On-site

$130K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

As Senior Manager, Analytics & Workforce Management (WFM), you'll serve as the analytical and operational backbone for Core Operations - enabling data-driven decision-making, optimized workforce performance, and accountability across a 400+ omni-channel Patient Care Coordinator (PCC) organization.
Reporting directly to the Director of Core Operations, you'll lead the design and execution of performance analytics, workforce planning, and reporting frameworks that drive Talkiatry's operational excellence goals. Your team will play a critical role in ensuring our PCCs and frontline operations deliver consistent, high-quality support at scale, meeting performance and efficiency targets across Core Ops.
This is a hands-on, cross-functional leadership role at the center of Core Operations - ideal for a results-oriented operator who can blend analytics with execution to improve patient and provider experience, reduce costs, and enhance frontline performance visibility.
About Talkiatry
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare's most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we're changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.
Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We're not just growing quickly - we're redefining how behavioral healthcare is delivered in America.
Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.
You will:
Operational Analytics & Performance Tracking
  • Own the analytics and reporting engine for PCC Operations, ensuring visibility into performance, staffing, and efficiency metrics.
  • Track and interpret KPIs, including variable costs (% of revenue and per visit), workforce utilization, QA adherence, and staffing efficiency - to drive accountability across teams.
  • Develop and maintain dashboards and reporting frameworks that support day-to-day management and long-term decision-making.
  • Support program- or LOB-level performance tracking (e.g., Therapy, Intake, or pilot initiatives) by building tailored reports that establish consistent tracking and performance measurement processes.
  • Partner with PCC leaders to identify performance trends, uncover root causes, and translate insights into operational improvements.
  • Deliver clear, actionable reporting to ensure Core Ops stays aligned with business goals and growth initiatives.
Workforce Optimization & Forecasting
  • Lead workforce planning and forecasting for Talkiatry's Patient Care Coordinator (PCC) operations - spanning four communication channels (phone, SMS, webchat, and email) and five key lines of business: Psychiatry Intake, Therapy Referral, External Referral, Patient and Provider Support, and Call Center Teams.
  • Implement workforce management best practices for forecasting, scheduling, adherence, and intraday management - including AWA, shrinkage, service levels, and queue performance - to maximize efficiency and service quality while aligning staffing and capacity with patient volume and demand.
  • Partner with Finance and BizOps to track operational performance against budget, refine key assumptions, and inform future budget cycles.
  • Continuously evaluate variable costs and productivity drivers, identifying opportunities to reduce waste, optimize utilization, and improve overall performance.
  • Leverage WFM platforms such as Genesys and ServiceNow to enhance forecast accuracy, real-time visibility, and reporting automation.

Cross-Functional Enablement & Leadership
  • Partner closely with Ops Excellence, Quality & Training, and Product to embed analytics and WFM insights into systems, workflows, and strategic planning.
  • Build and reinforce a data-driven culture across PCC Ops, integrating dashboards, performance reviews, and feedback loops into daily operations.
  • Collaborate with BizOps to ensure frontline data informs Core Ops' growth and retention initiatives, efficiency goals, and patient experience improvements.
  • Communicate trends, risks, and opportunities clearly to senior leadership to support data-driven decision-making and change activation

You have:
  • 7+ years of experience in operations analytics, workforce management, or business operations, ideally within contact center or patient access environments.
  • Proven success leading WFM and analytics functions supporting large-scale, high-volume operations (300+ team members across omni-channel environments).
  • Advanced proficiency in Excel, GSheet, SQL, and visualization tools (Tableau, Looker, Omni, or similar).
  • Experience with Genesys, ServiceNow, Salesforce, or other workforce/scheduling tools preferred.
  • Strong analytical and problem-solving skills; ability to translate complex data into clear business actions.
  • Demonstrated ability to drive performance improvement through data-driven decision-making.
  • Excellent communication and stakeholder management skills across technical and operational audiences.
  • Bachelor's degree required; Master's degree in Business, Operations, or Analytics preferred.
Why Talkiatry:
  • Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
  • Collaborative environment: be part of building something from the ground up at a fast-paced startup
  • Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
  • Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
  • It all comes back to care: we're a mental health company, and we put our team's well-being first

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.
At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Working at Talkiatry

Perks for frontline workers

From Talkiatry, via Breakroom

  • Employer-paid health, dental, and vision insurance (up to 100% of premiums)

  • 100% employer-paid malpractice coverage

  • 401(k) match with employer match and immediate participation

  • Paid time off (PTO), sick time, and 11 paid holidays

  • Continuing Medical Education (CME) stipend and days

  • Flexible scheduling in a fully remote environment

  • Licensing support with upfront coverage of costs

  • Provided technology package for seamless virtual care

  • Virtual faculty practice, inclusive of education, research and engagement opportunities

What to expect from working at Talkiatry

From Talkiatry

About Talkiatry, in their own words

From Talkiatry

We believe great psychiatric care starts with supporting the people who provide it. Too often, psychiatrists are forced to choose between autonomy and stability, meaningful patient care and administrative burden, professional fulfillment and work-life balance.

Founded by a psychiatrist, Talkiatry was designed to be different. Our virtual care model combines clinical autonomy with the support, structure, and resources needed to build a sustainable career. Through dedicated administrative support, thoughtful technology, and a collaborative clinical community, we help psychiatrists spend less time navigating healthcare systems and more time focused on patient care.

Today, Talkiatry serves patients across the country while supporting a growing network of psychiatrists committed to delivering high-quality, evidence-based mental healthcare.

Company values

From Talkiatry

At Talkiatry, we believe the best patient outcomes start with supporting clinicians. We are guided by a commitment to clinical excellence, compassion, integrity, and continuous improvement. We strive to create an environment where psychiatrists can practice thoughtfully, maintain autonomy, collaborate with peers, and build sustainable careers while delivering high-quality care to the patients who need it most.

Diversity and inclusion statement

From Talkiatry

Talkiatry is committed to building a workplace where everyone feels respected, valued, and empowered to contribute. We believe that diverse backgrounds, experiences, and perspectives strengthen our teams and improve the care we provide. We welcome candidates of all backgrounds and are dedicated to fostering an inclusive environment for our employees, clinicians, and patients.

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