ZipRecruiter

Log In

1

Senior Manager Itsm Jobs (NOW HIRING)

Purple Drive Technologies

SERVICENOW ITSM

San Francisco, CA · On-site

$71K - $96K/yr

Key Responsibilities: * Assist in developing and configuring ITSM modules (Incident, Problem, Change, CMDB, etc.) under the guidance of senior team members. * Monitor and manage incident lifecycles ...

Legend Biotech USA, Inc.

Legend Biotech is seeking a Sr. Manager Digital Workplace as part of the Information Technology ... Lead the design, development, and implementation of ServiceNow modules ITSM, ITAM, HAM & SAMManage ...

Syntricate Technologies

ITSM Lead

Irving, TX · On-site

$160K/yr

IT Service Management Lead (ITSM Lead) Location: Irving, Tx (Onsite) Duration: Fulltime Experience ... to manage multiple concurrent projects and summarize status to senior executive level • Creative ...

Syntricate Technologies

ITSM Lead

Irving, TX

$160K/yr

IT Service Management Lead (ITSM Lead) Location: Irving, Tx (Onsite) Duration: Fulltime Experience ... to manage multiple concurrent projects and summarize status to senior executive level • Creative ...

next page

Showing results 1-20

People also search for

All JobsSenior Manager Itsm Jobs

Senior Manager Itsm information

See salary details

$28.5K

$97.1K

$182.5K

How much do senior manager itsm jobs pay per year?

As of Jun 6, 2026, the average yearly pay for senior manager itsm in the United States is $97,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $136,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Manager Itsm vs Service Desk Manager?

AspectSenior Manager ItsmService Desk Manager
CredentialsITIL certifications, management experienceITIL certifications, technical support background
Work EnvironmentOversees multiple ITSM teams, strategic planningManages daily service desk operations, team supervision
Employer & IndustryLarge enterprises, IT service providersIT departments across various industries
Search & Comparison IntentUnderstanding leadership roles in ITSMManaging service desk teams and operations

The Senior Manager Itsm focuses on strategic oversight and leadership of ITSM processes, while the Service Desk Manager handles daily operations and team management. Both roles require ITIL certifications and experience but differ in scope and responsibilities.

What is the role of IT service manager?

An IT Service Manager oversees the delivery and management of IT services within an organization, ensuring they meet business needs and service level agreements. They coordinate teams, implement ITIL best practices, and handle incident, problem, and change management to maintain service quality and efficiency.
What cities are hiring for Senior Manager Itsm jobs? Cities with the most Senior Manager Itsm job openings:
What states have the most Senior Manager Itsm jobs? States with the most job openings for Senior Manager Itsm jobs include:
Infographic showing various Senior Manager Itsm job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $97,101 per year, or $46.7 per hour.

Senior Project Manager - ITSM / ServiceNow

Inabia Solutions and Consulting, Inc.

New York, NY • On-site

$145K - $165K/yr

Full-time

Posted 27 days ago

Job description

Senior Project Manager - ITSM / ServiceNow
Location: Hybrid - New York City, NY (Wednesday/Thursday onsite)
Travel: Bi-weekly travel acceptable for non-local candidates
Experience Required: 14-20 years
Compensation: Target Base: $145,000-$165,000 + bonuses
Company Overview
At Inabia Solutions & Consulting Inc., we partner with organizations to deliver enterprise technology transformation initiatives that improve operational efficiency, service delivery, and business performance. Our teams specialize in consulting-led delivery models, enterprise modernization, cloud transformation, and digital engineering solutions for complex business environments.
Role Overview
We are seeking a highly experienced Senior Project Manager - ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope, budget, timelines, and stakeholder expectations in complex enterprise environments.
The ideal candidate will bring strong vendor-side consulting experience, exceptional client communication skills, and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules.
Key Responsibilities
Program Delivery & Governance
  • Lead end-to-end ServiceNow implementations in fixed-price delivery models.
  • Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules.
  • Own project planning, execution, governance, budgeting, risk management, and client communications.
  • Ensure adherence to project milestones, financial controls, and contractual obligations.
Fixed-Price Delivery Management
  • Maintain strict control over project scope, deliverables, and acceptance criteria.
  • Manage change requests, financial forecasting, burn rates, and project profitability.
  • Identify and mitigate delivery risks, escalations, and resource constraints proactively.
Client Engagement
  • Serve as the primary client-facing delivery lead throughout the project lifecycle.
  • Facilitate executive steering committee meetings, status reporting, and stakeholder communications.
  • Lead requirement workshops and align business objectives with technical delivery.
Team Leadership
  • Manage large, cross-functional delivery teams across business, technical, QA, and operations functions.
  • Coordinate offshore/onshore delivery models and vendor collaboration.
  • Mentor project teams while driving accountability and delivery excellence.
Required Qualifications
  • 14-20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
  • Proven experience managing fixed-price projects from the vendor/consulting side.
  • Successfully delivered 2-3 end-to-end ServiceNow ITSM implementations.
  • Experience leading implementations involving:
    • ITSM
    • CMDB
    • ITAM
    • ITOM
    • Custom ServiceNow workflows
  • Strong IT Services & Consulting background.
  • Deep understanding of Waterfall and Hybrid delivery methodologies.
  • Strong stakeholder management, communication, and governance experience.
  • PMP, ITIL, or ServiceNow certifications preferred.
  • Bachelor's degree required.
Preferred Qualifications
  • Public sector or government project experience
  • Experience managing geographically distributed teams
  • Strong change management and organizational transformation experience
Interview Process
  1. Virtual interview with Lead PM
  2. Virtual or onsite interview with Delivery Manager
  3. Final onsite interview with Hiring Manager
What Makes You Successful
  • Strong executive communication and stakeholder management skills
  • High accountability and ownership mindset
  • Ability to thrive in complex fixed-price delivery environments
  • Strong operational discipline and financial management capability
  • Confident leadership style aligned with consulting delivery excellence

Apply