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Senior Manager Fraud Operation Jobs (NOW HIRING)

Whatnot

Manager, Fraud Operations

Phoenix, AZ · On-site

$140K - $160K/yr

You will report to the Sr. Manager of Trust & Risk Operations, and lead a distributed (remote) team ... Identify concrete fraud insights, suggest recommendations, and advise operations/product strategy ...

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Instacart

OR · On-site

$126K - $166K/yr

We're hiring a Senior Product Manager, Fraud & Trust to lead the strategy and execution of our ... Leverage operational insights while maintaining independence of judgment on strategic direction.

GOAT Group

Senior Manager, Fraud Analytics and Risk

$122K - $153K/yr

Role Overview We're looking for a sharp, self-driven Senior Manager to join our growing Trust ... Support daily fraud review operations - account verification, order review, escalation handling ...

Capital One

Sr. Business Manager - Fraud

Mclean, VA · On-site

Sr. Business Manager - Fraud Summary: Summary: The Sr. Business Manager will be a member of the ... Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and ...

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All JobsSenior Manager Fraud Operation Jobs

Senior Manager Fraud Operation information

See salary details

$22.5K

$118.3K

$210K

How much do senior manager fraud operation jobs pay per year?

As of Jun 12, 2026, the average yearly pay for senior manager fraud operation in the United States is $118,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $145,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Manager Fraud Operation, and why are they important?

To thrive as a Senior Manager Fraud Operation, you need expertise in fraud detection, risk management, and data analysis, typically supported by a bachelor's degree in finance, business, or a related field. Familiarity with fraud management systems, data analytics tools (like SAS or SQL), and relevant certifications such as Certified Fraud Examiner (CFE) are highly valued. Strong leadership, critical thinking, and effective communication skills help drive team performance and cross-functional collaboration. These competencies are crucial for minimizing losses, ensuring regulatory compliance, and maintaining organizational integrity in high-risk environments.

How does a Senior Manager Fraud Operation typically collaborate with other departments to mitigate fraud risks?

A Senior Manager Fraud Operation works closely with departments such as IT, Compliance, Risk Management, and Customer Service to identify and address potential fraud threats. They coordinate cross-functional teams to develop and implement fraud detection strategies, share intelligence, and ensure that internal controls are robust. Regular meetings and data-sharing initiatives are common, fostering a proactive approach to emerging fraud trends and regulatory changes. This collaborative environment not only helps in quickly responding to incidents but also in continuously improving the organization’s overall fraud prevention framework.

What does a Senior Manager Fraud Operation do?

A Senior Manager Fraud Operation oversees teams and processes dedicated to detecting, preventing, and responding to fraudulent activities within an organization. They develop strategies, implement anti-fraud technologies, and ensure compliance with relevant laws and regulations. This role involves analyzing fraud trends, coordinating investigations, and working closely with other departments to minimize risk. The Senior Manager also provides leadership and training to staff to ensure effective fraud management.

What is the difference between Senior Manager Fraud Operation vs Fraud Analyst?

AspectSenior Manager Fraud OperationFraud Analyst
Required CredentialsBachelor's degree, often with management or finance certificationsBachelor's degree in finance, criminal justice, or related field
Work EnvironmentLeadership role overseeing teams and strategiesOperational role focusing on data analysis and investigation
Employer & Industry UsageFinancial institutions, e-commerce, bankingBanking, credit card companies, online payment platforms
Common Search & ComparisonStrategic, managerial responsibilitiesAnalytical, investigative tasks

The Senior Manager Fraud Operation focuses on leading fraud prevention strategies and managing teams, while the Fraud Analyst primarily conducts investigations and analyzes data to detect fraud. Both roles are essential in combating fraud but differ in scope, responsibilities, and seniority.

Infographic showing various Senior Manager Fraud Operation job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $118,258 per year, or $56.9 per hour.
Manager, Fraud Operations

Manager, Fraud Operations

Whatnot

Phoenix, AZ • On-site

$140K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted yesterday

Job description

Join the Future of Commerce with Whatnot!
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Role
The Manager of Fraud Operations will join a high-impact team. This role is ideal for someone that is passionate about driving process improvement and motivating and managing a team of driven, customer-obsessed operators and team leads, all while analyzing systemic issues and implementing solutions to challenging problems. You will report to the Sr. Manager of Trust & Risk Operations, and lead a distributed (remote) team focused on solving our most sophisticated customer problems.
  • Lead, empower, coach and deliver high performance from a team of operators and team leads
  • Set the vision and culture for your team by fostering a singular focus on improving customer experience
  • Establish team goals and work with direct reports on strategies for executing, tracking progress and sharing results. Consistently leverage data to drive impact on overall agent performance.
  • Provide oversight and help the team deliver projects involving analysis, process improvement, and strategy development, while working directly with global cross-functional teams to drive innovative solutions
  • Identify concrete fraud insights, suggest recommendations, and advise operations/product strategy through effective communication and influence
  • Own end-to-end resolution of incidents ranging from fraud spikes to capacity shortages.

You
Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
  • A deep understanding and passion for delivering best-in-class support
  • 4+ years of experience in managing and developing teams and leaders.
  • 5+ years of experience in the service industry, customer support, or in a high-volume and extremely fast-paced environment
  • Passion for and commitment to team development
  • Experience managing and influencing team strategy, and driving process improvement
  • Experience with improving customer experience through innovation and championing the customer's voice
  • Demonstrated success in presenting data (qualitative and quantitative) in a clear and compelling manner that inspires action
  • Excellent communication skills, written, oral, and interpersonal

Benefits
  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
    • Home office setup allowance
    • Monthly allowance for cell phone and internet
  • Care benefits
    • Monthly allowance for wellness
    • Annual allowance towards Childcare
    • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
    • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
  • Parental Leave
    • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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